My son wanted money towards a new gaming system he actually plays, so we called this store to see…read morehow much Video Palace would buy his Oculus Quest 2. This system currently sells new for 400.00 at Walmart. Verbally over the phone the guy said, "I could give you 145.00 for it." Already a bad offer, we drive there and the guy inspects it then proceeds to tell us, "Okay 125.00." Upon telling him that he stated over the phone 145.00 and not 125.00 (which was absolutely true), he continued to lie and insist he stated 125.00. On eBay, a used Oculus Quest 2 sells for a little more than 200.00. It was a complete rip-off and he knew it but that's how he operates -- He tells the customer a price offer over the phone, the customer drives and wastes gas to get there, then while you're there, he lowers the price and says, "I didn't say that," with a bright red face flushing full of dishonesty. Really? Let's get real here. This isn't Neiman Marcus. Never again. Avoid the game playing and incompetency of people who think you're naive because your son is selling his gaming system he never plays and just wants his own money for Christmas. I draft long thesis arguments in Biomedical Ethics and graduated from Indiana University with a master's degree and a 4.0 GPA. I am no imbecile.

Buyers beware! Very off putting experience in this store. The owner was more concerned with being…read morein his office working on his eBay sales then helping my fiancée and I who are physically in the store. So much is behind glass or in the back and had to ask him for help from his office EVERY time we wanted to look at something. POOR customer service! If I want this kind of service id go on Amazon! This gives gaming store poor reputation. And another game store even recommended us to stop there. Never again! Calling that other store to let them know what happened.