Zero is the rating. Thieves. Both James B and Jimmy. Took a $6572 deposit for a pinball machine…read morethey never had on order from maker as they represented. Was hoping for a third party to come through for them who didn't of course. Lied about delivery dates continuously for months until confronted ...when they admitted they were not getting the machine. Told me to chase American Express for the refund. Said they couldn't issue a refund because they no longer had a merchant relationship with Amex..wonder why that could be. Of course won't respond to email or phone calls. Low lifes who have probably moved on to selling lakefront property from Hell. Have you got an indignant and snarky response for this comment too, James? Dbag.

Father of two boys here, posting about my experience with the arcade / entertainment company In The…read moreNew Age who we found while looking for a traditional pinball machine for the kids. Although I found the crew at In The New Age pleasant to work with during the purchase, we are not happy with them or our Future Pin 2000. On 9/16/21 we ordered the unit with a couple of options. We were told "white glove delivery" by someone who could demonstrate how to navigate, set up files, internet connection, etc in about four to six weeks if I recall correctly. On 10/3/21 we were offered some options, (including an upgrade to the 6000) one of which I didn't catch was already part of my initial invoice. I hastily approved it while my wife was in the hospital so I paid for it twice. After many rounds of following up over the next six months, we finally got the unit on 4/14/22. It had a couple of bees in it and was delivered by a two man crew who had never seen one before and not instructions but we were still glad to have it. It was also missing agreed upon options only one of which I was made aware of and credited for. The system is difficult to learn and navigate through. It has game files that do not work, games that don't work with the included controls, some of the games don't fit the screen, has writing that is so pixelated that you can't make it out, etc. They take a while to load so it can be frustrating. My tech savy kids even wanted to smash it... Within two weeks, the switch broke and I never got service or a replacement. I asked for them to pickup the unit and refund the money but haven't gotten a response. Since then, I went to dust the machine off and found the right side of the lower TV had fallen down. I want this machine out of my house! 11/5/22 - Updating to reply to owner response. 1) I never said white glove was on your site, but we absolutely were promised white glove, lie all you want. 2) We finally got instructions after requesting but they are horrible, don't solve the issues or show all the things we were promised. 3) Kids never bashed the machine to break the TV loose from the frame or the switch. That's a pathetic attempt to blame others for the poor quality of your machine. Think about the ride it took from IL to CA and tell me the screen fell out from what little play we actually have it. Absolutely ridiculous! 4) Maybe you should show some footages of the games that can't be played and look like hell on your site rather than misleading people that it will look great with 4k? I'll be posting more pictures shortly and looking into my legal options. Buyers beware.... 2nd Update on 11/5/22.....As promised, I went to take more pictures to display the issues with the games. Unfortunately, the piece of junk doesn't even power on now so all I can provide are pictures of the shotty monitor installation that relies solely on double sided tape. Unbelievable! ITNA, do the right thing and take this machine back!!

We rented the video bus for my teenagers birthday party, the bus came and everyone went crazy! Tim…read moreand Mike greeted us and asked us where to set up. They were quick! Showed the kids what games there were and everyone had a blast. They helped the younger ones beat the older ones!! It was a great time by all. Would definitely do it again and again! The initial set up was easy as well. Edie was great to work with, she listened to all my needs and had everything set up and ready for the group we had! The parents had fun with the much needed quite time as well

So cool! I seriously don't think four hours was enough! The kids had such a great time, I booked…read morefor my twin boys 16th birthday party. I would highly recommend this company..& these days, what do you do for teenage kids? So many games, we danced & VR Best part they came to me It was clean the driver was helpful even to the little ones Best party by far I even played "the Mom" lol

My son wanted money towards a new gaming system he actually plays, so we called this store to see…read morehow much Video Palace would buy his Oculus Quest 2. This system currently sells new for 400.00 at Walmart. Verbally over the phone the guy said, "I could give you 145.00 for it." Already a bad offer, we drive there and the guy inspects it then proceeds to tell us, "Okay 125.00." Upon telling him that he stated over the phone 145.00 and not 125.00 (which was absolutely true), he continued to lie and insist he stated 125.00. On eBay, a used Oculus Quest 2 sells for a little more than 200.00. It was a complete rip-off and he knew it but that's how he operates -- He tells the customer a price offer over the phone, the customer drives and wastes gas to get there, then while you're there, he lowers the price and says, "I didn't say that," with a bright red face flushing full of dishonesty. Really? Let's get real here. This isn't Neiman Marcus. Never again. Avoid the game playing and incompetency of people who think you're naive because your son is selling his gaming system he never plays and just wants his own money for Christmas. I draft long thesis arguments in Biomedical Ethics and graduated from Indiana University with a master's degree and a 4.0 GPA. I am no imbecile.

Buyers beware! Very off putting experience in this store. The owner was more concerned with being…read morein his office working on his eBay sales then helping my fiancée and I who are physically in the store. So much is behind glass or in the back and had to ask him for help from his office EVERY time we wanted to look at something. POOR customer service! If I want this kind of service id go on Amazon! This gives gaming store poor reputation. And another game store even recommended us to stop there. Never again! Calling that other store to let them know what happened.

A nice little community video store to rent from. They're rental rates are cheaper than…read moreBlockbuster. Their selection is a bit smaller, but they do have all the big hits and new releases in stock.

My family and I have been coming here for years and they are great. They do have all the big…read morehits/new releases. You can call and reserve it for a couple hours if you know what movie you want but you can't get there right away. They have a prepaid card deal where you get 11 movies for $25. It's a great bargain. I also like that they have in stock a pretty good selection of foreign and independent movies. It seems pretty small but if you are looking for an older or a somewhat unknown movie, you can just ask and they can check it in their system and there's usually a good chance they have it. They do keep older movie in a different location site, but if you call and ask (and they have it), they can have it ready to be picked up the next day. The owner is very nice. It's a great local shop that deserves our support and business!

One of the last Mom & Pop shops still in the game should be on the National Registry of Historic…read morePlaces. The place is overflowing with more than 28,000(!) VHS, DVD and Blu-ray titles of all genres (no adult titles, but that's what the internet is for, right?). Since it's my favorite, the horror section is a "can't miss" every time I come here. It's a nostalgia trip for sure, but SO much more than that thanks to the amazingly kind, knowledgeable and friendly owner who has had the place for 34 years and counting. Do yourself a favor and forget streaming and Redbox for a night, rent some discs (or tapes) and help keep this wonderland doing what it does best - be a meeting ground/living museum to film.

Glad to have Mokena video store near us, very nostalgic everytime we go there. Give your money to…read morethis small business rather than renting thru Comcast or other corporations The owner knows every one of his customers. . Check this gem out!

The owner was super nice and and we had a nice chat. The service was great and I will be coming…read moreback whenever I want to rent something. 11/10 would recommend

Amazing selection, especially the horror section. Glad places like this still exist. Really took me…read moreback.

Quick easy in and out location...found the staff to be very helpful picking out the correct gift…read morecards for my Grandson

The guys at this GameStop are out-of-this-world helpful AND knowledgeable! They have always…read moreanswered my questions patiently and don't hesitate to look things up when needed. The store is small & tightly packed but the offerings are varied and worth the trip!