want to express my appreciation for the exceptional care I received from Dr.Kavouris .From my first…read moreappointment, I was impressed by his professionalism and genuine concern for my health. His knowledge and expertise are truly impressive, and it's clear that he genuinely cares about everyone who walks through his door and is dedicated to providing the best care .

Care quality and office experience best I ever had. Dr.Kavouris saw me in 1 hr time with no…read moreappointment.

My mother was a patient at Runnymede Healthcare Centre this past summer. While she was excited to…read morehave her rehabilitation at this state-of-the-art facility, she encountered less than standard care with her personal hygiene needs. She developed a bedsore, became ill and was transferred back to hospital. While the excellent care provided in Hospital healed her infection, and started to heal her bedsore, she decided to enter into palliative care. She was able to transition to her home to spend her last days amongst those she loved. Our advice is for the family to be questioning, present as much as possible and insist on being given the specific medical information about their loved one's health. The nursing staff for the most part is excellent, as are the O.T./PT.'s. Clearly there was a lapse in patient observations being documented, communicated and acted upon.

It's been more than two weeks since I left the clinic and I still haven't taken the time to thank…read morethe treatment they gave me there for an entire week. Unfortunately, I didn't have the good idea to photograph the panel where the staff changed their names every day and I feel embarrassed about that. I only remember the names of the physiotherapists, Shalini and Arjun, with whom I felt a special connection and to whom I greatly appreciate their help. But in fact, I got excellent treatment from all the staff at the center, including nurses, support workers, cleaning and kitchen staff. The doctor who took care of my health came to see me and answered questions every time I asked to see her. And the administration lady was also present to assist me. I have nothing but words of gratitude for the entire team at this incredible health center. For obvious reasons, I would not like to have to be hospitalized again, but as a Latin lady, I can only tell you that I will always carry you in my heart.

Very clean facility with great staff!…read more Will be back again next time I am sick (hopefully not too soon!)

Nice place, nice staff and nice doctors who would listen to you and answer all your questions. Wait…read moretime can be too long. That's why I give only 3 stars.Easy registering with the Kiosk.I came here to do an allergy test. Everyone was friendly. Parking available at the front. I didn't have any problem here. I recommend this medical centre to anyone.

I came here on a Saturday as I managed to get a last minute appointment having booked online…read more Weekend appointments, in general, are hard to get so I consider myself lucky. It was my first time at this LifeLabs location. There is plenty of onsite parking that is free, which is a nice change from some of the other LifeLabs locations in the west Toronto area. The LifeLabs is located in the basement. There are elevators for people with mobility issues, or you can use a short flight of stairs. The receptionists were efficient at checking people in. They have a board showing wait times and whether people have pre-booked appointments. When I arrived a few minutes before my appointment, the wait time was 14 minutes. There is a small waiting room within the office, and a handful chairs outside in the hallway. I can see how it would get crowded very fast. The cubicles are pretty open and people in the waiting area can definitely see into them, so keep that in mind. I was called quickly and the person taking my blood was quick at her job. I was in and out in a few minutes.

I say this here is a hidden gem! There were no line ups on a working day. The service was quick to…read moreget the blood drawn. It was quick in and out on a working day and good to get this done during lunch on a working day.

The front desk lady with the face like a moon is a straight bitch. Unprofessional and rude. I…read morecalled earlier to ask a Question only for her to be disrespectful and talk over me so out of anger I called her a bitch and hung up. She calls me back twice. Only to let me know she knows who I am... ok and I know where you work.. says how she's going to report me. Baby girl I need to report your ass, you work in the medical Industry, no professional mannerisms out of this girl at all. I need the number of the owner asap

I started going here after I got a flyer that they had doctors accepting patients. My toddler and I…read morehave the same doctor, he is fantastic and I've never had any issues with this clinic. It's very clean, easy to make appointments and I never have to sit in the waiting room for a long time. They have an after hours clinic for walk-in appointments if you need to see someone right away.

I'm extremely disappointed with the way this office treated me -- especially as a new mother. I…read moredrove 1 hour and 40 minutes with my 3-month-old baby to get to an appointment I had waited months for with Dr K. Turchin. I have called multiple times for an appointment and she is either away or fully booked. For this appointment I arrived 12 minutes late, and was told by the office General Manger -Gary-the doctor refused to see me because there was "no time between appointments" -- not even enough time to step in and say hello. As I stood there, still in the office, they promptly e-mailed me a $40 missed appointment fee notice -- while making no effort to offer support, reschedule, or show any understanding of the situation. I had clearly gone out of my way to be there, doing my absolute best under difficult circumstances -- and was treated like an inconvenience instead of a patient. Policies are understandable, but enforcing them with zero flexibility or compassion -- especially in healthcare -- is unacceptable. New mothers, or any patients, deserve better than cold bureaucracy and a complete lack of empathy. What's even more disappointing is knowing that my doctor supports this policy. I expected more understanding and care from someone I trusted with my health. Sadly, this experience has made it clear that this is not a practice I can continue with -- I'll be finding a new doctor who values patient care over rigid scheduling. This was more than just a frustrating experience -- it was demoralizing. I sincerely hope this office and it's doctors reconsiders how it treats people, because no one deserves to be dismissed like this after making such an effort to prioritize their health and their child.

Westgrove Medical is the absolute best! Dr Thomas is both kind and highly knowledgeable! The…read morereceptionists are amazing, everyone is profession and organized. Truly, the best family doctor I've ever had! I can't say enough good things!

I had an exceptional experience with Ruby,the LifeLab nurse who took my blood.She was…read morekind,professional,and put me completely at ease. Ruby has such a gentle touch- I barely felt the needle, and the entire process was quick and smooth. She made sure I was comfortable and explained the process clearly. It's obvious she's not only skilled but also truly cares about her patients. Thank you Ruby, you are a gem. Roxana.

Worst life labs service ever!!!!!! Never send results to my family doctor. On day of my visit to…read morefamily doctor I need to call them 50times because they forgot send my results. Awful!!!!!