Dr. Wortman is a very good listener, and exactly the type of caregiver I was looking for when…read moresearching for a new doctor for my 86 year old mother-in-law. Effective healthcare begins with a careful attentiveness to patient history as well as current symptoms. He has both these skills. Dr. Wortman is excellent as a problem solver and his willingness to work with and trust me as my MIL's caregiver has saved us at least 3 trips to the ER. I would highly recommend him to anyone looking for an attentive and thorough doctor.

What an amazing doctor! His professionalism and true care for his patients comes through in each…read moreand very visit. I cannot say enough about his knowledge and care he demonstrates for his patients. HIGHLY recommend Dr. Wortman, you will not be disappointed.

Scheduling is easy. Never a long wait time. The entire staff is always friendly, knowledgeable, and…read moreprompt. My "doc" at Mercy One Prairie Trail is Meghan Smith. She is amazing, extremely thorough, and if I need to see a specialist ... she sets it up for me. And here's something most people never point out when reviewing a place .... Mercy One staff know how to "smile". So, I always feel welcome. Mercy One treats folks like they should be treated.

Terrible communication, no response. Had to be on hold forever to get someone to answer the phone,…read moreonly to get hung up on. Zero follow up for medical issues, so disappointing.

Dr. Pote is a fine doctor if you just need annual physicals. Melissa Ehm Pote did not take my…read moresymptoms or concerns seriously. She compared me to her daughter on multiple occasions; didn't listen and dismissed me. I didn't feel like she cared about me or what I was going through. I didn't feel like she was a good advocate for me as a patient of hers for almost a decade. I fired her from my team.

I called and tried to talk to a nurse about a procedure that I'm getting in 3 days and after over…read more30 minutes waiting,NO nurse pick up the phone to talk and asked what I needed.that makes me think ,right doctor, but wrong clinic .or maybe Dr Rice's nurses are too busy,that not even after 30 minutes they still can not answer the phone and talk to a patient

After completing an in home sleep test ordered by my primary Doctor, I was referred to Iowa Clinic…read morepulmonary in Ankeny. Iowa Clinic ordered a second more extensive in home sleep study. Both tests revealed I had sleep apnea. Iowa Clinic ordered me to do an in lab sleep study. Would not fill CPAP rx without it. My primary did not support need for in-lab. After pre-authorization I was told my out of pocket would be $156. I attempted the study but could not sleep. Subsequently insurance denied claim, reason was the study was not necessary. Stating an automatic machine could have been used. Iowa Clinic then filled the rx for the CPAP. I received a bill from Iowa Clinic for the failed sleep study for $2100.00. I tried to get an answer from IC as to why the sleep study was necessary and why a failed study would cost $2100.00. The only answer I received was they did everything they could with the insurance co. and I owed the money. I appealed the denial and it upheld it was unnecessary. I requested a third party review through the state and again, ruled unnecessary. I will never step foot in an Iowa Clinic again. I have changed to a different provider to monitor my sleep apnea.

Mercy Clinics are so easy to work with and the staff here is always top notch!! They are all very…read morefriendly and knowledgeable and make sure that you are well informed to anything going on. Really easy to ask questions and they give you plenty of time to make sure all of your concerns are taken care of.

Very professional care at the Clinic and at Urgent Care. The front office staff are very efficient…read moreand Dr. Mitchell and her nurse are very caring.