I've been a long time client here at MercyOne Waukee. I was a patient of Dr. Brady's for a few…read moreyears and then moved to Dr. Bowshier when Dr. Brady left. No words I can write can do justice to how I feel about Dr. Bowshier. She is empathetic and listens...I feel she genuinely cares about me at a person. She also doesn't let me pull my normal stuff...which I need. She doesn't let me get lazy in my healthcare and holds my feet to the fire when she needs to. She understands that I want to be around for my family for as long as I can she supports me in this. Parking here is easy...it's a large lot. The staff at the front is always polite and easy to work with. Dr.Bowshier has had several nurses over the years I've been seeing her; all have been good people to work with. The phlebotomists drawing blood etc. for lab work are all great and really know what they are doing...and I'm a hard stick. I miss Cindy..., but got to give a shout out to Haley! Not a fan of the conversion over to Trinity and their processes...but I'll deal with it. Change is hard sometimes. Lol I can't recommend Dr. Bowshier and MercyOne Waukee enough!

I'm 71 years old and have been a patient of Dr. Laura Bowshier for several years. I quit smoking…read morenearly 9 years ago, and thanks to Dr. Bowshier's consistent encouragement, I began taking advantage of the annual lung CT scans covered by Medicare. This year, one of those scans caught a small spot on my lung that hadn't been there before. After further testing, I was diagnosed with stage one lung cancer. Because it was found so early, a small portion of my lung was removed -- and I didn't need chemo or radiation. I am 100% convinced that Dr. Bowshier's proactive care saved my life. Her attentiveness, guidance, and genuine concern for her patients are truly exceptional. I will be forever grateful to her. Dr. Laura Bowshier is simply the best.

They gave my 18-month-old the wrong vaccines at his appointment. They gave him the HPV vaccine,…read moremeant for pre-teens, and justified it by telling me that they give it to younger kids in Europe... He was fine, and we went back it to get the one he missed, but this seems like serious negligence. Should have learned, I thought it was a fluke, but a few years later they gave my daughter a prescription for antibiotics that was stronger than an adult dose because they accidentally doubled it. We are now changing offices because we no longer trust the staff.

Mercy Briarwood; Love the office here! Staff is so friendly…read moreand knowledgable! Location is super convenient as well!!! Intersection of NW 36th and N Ankeny Blvd. the PA Brandon Mitchell is super thorough! They usually can get you in same day as long as you call ahead for appointment. They are open M-F 8-5. Which is pretty standard for a doctors office. They have no appointments from 12-1 pm for lunch. New patients are always welcome and they are great at working with insurances! Didn't think I would review a doctors office but they are a great group. Beautiful office with ample parking and new equipment!

I've seen a lot of Doctors and Dr Munro is hands down the best provider I've had. Dr Munro is…read moreabsolutely the best. I had cancer and also have it again and Dr Munro was/is always there for me. He is kind, considerate,caring, professional and has much empathy. He listens when I need to talk, sends me wherever I need to go. I had a meltdown and called the office and they asked him if he could squeeze me in and he said of course. He doesn't even mind my crazy. I wouldn't ever see anyone else. I hope he is my Doctor for the rest of my life, because I don't want to start over with someone else. I'm not sure I'd be here if it weren't for Dr Munro. I also see Kim, the therapist and she is wonderful, she listens, talks things out with me. She's the best. I also want to say that Diana (Dr Munro's nurse and Amy the other nurse are so kind and thoughtful. Bailey Webb treats my son and husband and she has always been helpful. The girls at the front desk are always pleasant and professional. I absolutely love this office and I hope it never changes. Sometimes you get what you get by the attitude you present, if you go in all crabby and demanding, you're probably not gonna get the best care you want, they will try, but you won't think it was. So, go in with knowing that they are human and so have bad days, probably because of a difficult patient... so try and give them a break or a second chance.

Unprofessional and rude! We tried many times and to get documentation from Dr. Munro and the clinic…read moreto get paperwork in a timely manner which was not done when needed and we requested to speak with the clinic manager on numerous occasions by email, voicemails and other means which never happened and no call from them. Dr Munro kept asking for visits to have paperwork filled out that we needed and charged our insurance when the specific paperwork was not sent over until multiple emails and calls were made to only be placed on hold for over 5 minutes each time and no one would answer and then calling back to be placed on hold even when told no when asked to hold and that I didn't want to be placed on hold and Bree would place me on hold anyways. I sent an email and left a voicemail for Dr. Munros nurse to call me back as we just needed confirmation that the doctors were sent and the fax confirmation with information and documents sent directly to us. That wad finally done 2 days after my 3rd visit by Dr. Monroe as he called us back hours later as he was just now faxing over the information information that we needed and that was two days after our appointment with him to get the exact documentation. Nothing like milking our insurance company for unnecessary visits. And then the doctor wants to terminate our relationship because they couldn't follow through with getting the documentation sent over when we originally had our visits! We never received a phone call from the clinic manager or clinic Director as we requested this numerous times by emails and calls to get this issue resolved and to get feedback. The nurse should've sent the information over the day of the appointment which never happened. The doctor was sending it two days later when we finally got a phone call from him!! the only thing that Monroe wanted to do for long Covid say to drink enough water, eat well and get enough sleep. seriously?! no other treatment is available out there for this?? this clinic will be one that I tell everybody to stay away from! If you're seeking Long Covid treatment, this is not the doctor that you want to see! They don't follow through with the things as they should in a timely manner and the only treatment they recommend is what a normal physician would recommend. Ridiculous! And to say that I was abusive to staff to say "No" to being placed on hold is a lie!! I terminate my relationship with Dr. Munro as he is not someone I would recommend to anybody and exaggerated the truth to what really happened and is only covering for his nurse not doing her job to send what I needed over on Monday when I had my appointment as that wasn't done even by Wednesday when I sent emails and then started calling. Why would I want to continue to see somebody that doesn't take care of my needs as a customer for a service that I have paid for. Possibly insurance fraud? 3 visits for paperwork seems a bit extreme... and to get the correct paperwork? Sounds a little excessive to me!! If I could give them a -5 stars, I would!!

I had a disappointing experience this year at the downtown location. I went in for a well women…read morewhich I was under the impression that would include a Pap smear. When I didn't receive the results, I contacted the clinic and the nurse said that I didn't have one because of my history of having a hysterectomy. What.... the conversations with the Dr. regarding this topic was you do still have them after a hysterectomy. The issue for me is the nurse should not have a say in my medical tests that's between me and the Dr.

I live just a few blocks from the WDM office. However, I needed to get in soon and was willing to…read moredrive 25 minutes to the Ankeny office. I was greeted with a warm smile by Susan at the front desk. Then Nancy took me back to the exam room and began the process for the reason for my visit. She was just amazing. She made this visit so easy for me. Then, after 25 years with this group, I had the pleasure to meet Dr Jennifer Booth. I can barely describe how kind and reassuring she was. She thoroughly explained my condition and how best to help resolve the problem. I wish there was a higher rating than 5. I am so happy I had the opportunity to meet your staff on duty the morning of my visit. Excellent every step of the way. Thank you so much.

We've been going to Dr. Garner for several years and she is always patient, listens to concerns and…read moreisn't condescending like some Dr's or residents I've dealt with. Scheduling can be tough but she's worth the wait to get in.

I was personally referred to Dr. Garner by my cardiologist because my family physician had moved…read moreaway. Upon calling Dr, Garner's office to schedule an initial appointment to establish a working relationship, I was informed I had to wait three-months for a "first-time physical" ... even though I live with a life-threatening illness. Two-months later, Dr. Garner's office called and cancelled the upcoming appointment because she was no longer available to meet with me at our scheduled time. Now, I had already booked three-months in advance because that's what was most convenient for her. And now I was faced with having to reschedule yet another time that was again, more convenient for her. I left my contact information with Dr. Garner's nurse, and asked that Dr. Garner please call me. The doctor never called. Dr. Garner: My time is no less important than yours. And on a professional note, I have always treated my customers professionally and respectfully, and I expect the same in return.

All of the staff are very friendly here. I feel terrible that I didn't get the nurses name but she…read morewas so sweet. She even had scrubs with cats on them! Dr. Reed is so incredibly nice. She is warm and friendly and takes the time to explain your options. She listens to your concerns and addresses them. After being blown off by another doctor, she's a breath of fresh air. She also practices women's health so she's a one stop shop. So glad I found her!

I was scheduled with a provider and called to see if there was a female provider that I could see…read moreinstead, so that I felt more comfortable. I was advised there was not a female provider that I could see. When I mentioned scheduling elsewhere with a female provider, I was advised that I could no longer see the provider I was scheduled with at this clinic, and would need to pay $200 for canceling my appointment that they made me cancel because I was uncomfortable. The receptionists are very rude and unprofessional. Once you mention going somewhere other than to their clinic, they treat you terrible. I would advise going LITERALLY anywhere else.

I've been treating exceptionally well by all staff. Dr. Jennisch is great at working with MDD. I've…read morebeen seeing him for well over 10 years. He's very kind & empathetic. I'd highly recommend their practice.

Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.

Saw Dr today, it went good nice and informative, waited to schedule surgery and had another…read moreappointment, they said the scheduler would call, never did, I left a voice mail twice, nothing they promised they would call back as I have another procedure scheduled, and needed o know today what I was supposed to do, I feel like I don't matter and may go elsewhere for this because if I have issues post op, will anyone call back.