The store is way too expensive for used clothing. I went into store today to get my daughter a used…read morepair of snow bibs and they were marked $50. The other was marked $40. They both had new tags on them but looked like they had been worn out and tags reattached to trick you into thinking they were new. I can get a brand new pair at Walmart for $29. So I didn't buy them of course. I have sold to them before. They take hardly any of the items and most of my items are brand new with tags or worn once and in great condition and leave them and take the ones that you wouldn't think they would but. I'm lucky to get $20 from them. Several years ago I could sell a bag and get $50-60. I'm done shopping there. They are way too expensive for used clothing

Just came home from my second selling experience here. So I…read moresuppose I should have heeded the other reviews before coming here but I usually donate my unwanted kids items and thought hey I can make a few bucks why not. The drop off was alright I had to fill out a form on their tablet and then sign. It was easy. They called me within a few hours the first time and they called me the next day the second time. The first time I had a huge bag of clothing and a few baby items as well as a like-new boppi pillow and several items with tags on. I got $27 and was like hmm ok well I'll be more careful with my next time so I can get more for my items. So this second time, I brought baby toy sets that were gently used, 2 kids bathing suits both with tags on, several great condition baby toys that were hardly used. I got $8. So it's better than nothing but also it's a little sketchy. Like other reviewers have mentioned, the customer service is sub par. Idk I am going to try once upon a child, it's across town but has much better reviews.

"I don't want customers like you"…read more If I could give 0 stars I would. New ownership, horrible customer service. I was told that the items in the back-"winter merchandise and accessories" were 50%. I checked out and as I was leaving heard the owner tell her daughter, " you didn't give her the discount.." I added up the price in my head and thought it was correct and left the store. I didn't take my receipt because I knew I wouldn't be bringing the two items back. After reviewing the merchandise and tags I realized I wasn't given 50% off the winter coat, today I checked my bank statement and decide to contact them. I called up and the daughter answered, said she couldn't handle it and got "her boss". When the lady answered the phone she was on a personal call on the other line, "I'll have to call you back, I have a customer on the phone." I guess I was a bother because the conversation was horrible. I told her the situation and she told me, "some people have been taking things back there and leaving them". I explained that it is a winter item. She was nice enough to look up the items: she first looked up the jacket and said nothing. She then looked up the dress and told me the dress wasn't on sale, that she knew that because they just got it in. "I know the dress wasn't on sale, I'm calling about the jacket - it was on sale." She said, "no it wasn't that someone must have put it back there by mistake. We should start marking them so we can tell". I'm not an idiot. She didn't say anything about the jacket, she ignored it and mentioned the dress. She kept repeating people keep moving things back there and they don't mark them on the tag. That would be fine if her daughter hadn't have told me, "I just moved stuff back and rearranged; winter and accessories are on sale." I told her if I can't get the discount, I'd like a re-fund. She saw me in the store on Saturday, she saw what I purchased but refused because I didn't have my receipt. And made the excuse again, a customer must have moved it back there. I told her I was upset and didn't appreciate her making excuses. It wasn't a customers fault, it's theirs for not marking and not cleaning up. It also was a part of the winter, which was on sale. I reminder her she told her daughter, "you didn't give her the discount". I told her that she and both her daughters were in the store both times I've been in, I've never seen them working, they are sitting down behind the desk. You can't blame, misplacement of product on customers, if you aren't straightening, marking correctly, and keeping items tidy. Plus, it was a winter jacket-for Christmas time, a lightweight uncut corduroy that would go over a dress. They said winter was on clearance and in the back trim, where I grabbed it. She then yelled, "I don't want customers like you". I asked for the discount again and she offered a store credit for return. All I wanted was the $11 plus for the discount or a refund for the entire item. I didn't want a store credit because I never plan on shipping there again. I told her I'd dispute it with my credit card company and she said so "now you're stealing". I told her no I'm disputing the charge for the item that should have been discounted and she said that's stealing I explained, I wasn't disputing for the entire amount but the $11. She then yelled at me and hung up. I mentioned the other dress I bought. I didn't even mention this to her but I will here-I bought it for $8.99 which is really cheap for the store but when I got home you could clearly see the color fading. (Red onto the white). I couldn't notice in store, maybe they didn't either but that's their job to notice quality and condition. It's not worth $8.99. Also, when I was leaving on Saturday, I mentioned they should try selling the Mamaroo on Facebook Marketplace. The owner asked, what's that? I explained and she said I don't know what that is, I don't what's back there. It's frustrating that not only do the new owners not know what's in their store and where the items are but they also don't know baby products. I'm so disappointed in this service and how I was treated. I can't believe anyone would act this way to a customer over $11 and then say what she did. Especially when they are in the wrong. I should have kept my receipt, I should have checked the prices before leaving but I didn't that's on me. Horrible business practices and bad customer service. Of course she doesn't know me, she also doesn't know that i use to bring my daughter in and try clothes on near the couch and she would model for the workers (she's 17mo). She doesn't know typically I spend $100 plus each visit and live around the corner and frequented before the pandemic.

This store is a gold mine. I'm a mother of Two Boy's and a Bonus Daughter. The employees were so…read morekind, courteous and helpful. The owner was present and goes out of her way to make one feel welcomed. I found everything I went in searching for, and dangerously awesome deals! Ha! The store itself is clean, well cared for and adorable. The brands/cost were GREAT! I couldn't have asked for a better experience. The new location is smaller, but I find myself in a clear head shopping there rather than Bombarded with so many items and simply overwhelmed (if that makes any sense.) Great all around! Will recommend and be coming back, often! Can't beat those prices and the cleanliness of the items, ladies and the store during this pandemic!! P.s thank you for continuing your due diligence with the Lysol and masks staff!! Kudos to you!!

Beautiful clothing and pajamas. A perfect place for unique dressy outfit for baby, or even just…read morevery different pjs.

While waiting for my car to have some work done, I took the baby for a walk and came across this…read moreshop. I was so excited to walk in and find baby boutique clothes that I love! I was also greeted by the owner when I arrived. She was very chatty and friendly and spent the time to get to know me, which was really nice. She gave me some places to visit here in Lexington (I'm new here from Texas) and also told me about one of their clothes line that the royal family children also wear. Lucky for me I found a BEAUTIFUL dress by that designer on the sale rack and picked it up for a great deal. The store also has a whole room of Melissa and Doug toys, which we love! We will be back for more shopping! This is a perfect place to find special baby gifts or clothes for special occasions.

The service was okay but they practically stole from me I just took a over 100$ baby jumper and a…read more50 dollars baby carrier there that had all the peices and everything and they gave me 21 dollars for both items I overheard them saying that the item was 94 dollars at Walmart I got mine off amazon and they still only gave me 21 dollars I will not be returning to this company ever again and will be taking my business else were

I haven't been here in years. It seems their standards have really slipped on the quality/condition…read moreof the items they accept. I will say the items were categorized nicely. I feel there is a health concern in this building though. It wreaks HEAVILY of mold!

OK maybe not 5 stars, but I don't think they are work 1 star, so here I am... I would say about a…read more3-4 star average for this spot... who doesn't like baby clothes? They always have some kind of sale going on, and since I now have a new grandbaby, it gives me even more of a reason to shop here! I do like to buy stuff when its on sale so when I am invited to a babyshower or something, I will be ready! They also keep coupons in your email and online so just print them before you head out to shop and your golden!

I buy 95% of my child's clothing for Carter's. I like the brand, and I like the consistency in…read moresizing. I also usually have very good customer service. Today, however, the sales lady tried to sign me up for a rewards system. This is par for the course at any check out line nowadays. I politely declined. She tried to encourage me with coupons and I replied that I am not good with paper coupons, instead I like to use my Coupon Sherpa app. She replied that "using those apps harms their business" and that those coupons are not supposed to be used by me. She claimed they are coupons sent to people who sign up for their rewards program and that they shouldn't be able to be used by just anyone. Then she went on to say that Carter's will not be allowing people to use those coupons soon and only will be sending people personalized coupons so if you don't spend a lot of money at their store, they won't send me very good coupons. These comments made me feel like I was a bad person for using a coupon. The coupons on this app were the same ones that I would find by logging on to Carters.com I will still continue to buy Carter's clothes, but I may not chose to buy them from this particular store.

Please do not fall into this trap. My dtrs friend had a scheduled bday party for today and when…read morewe showed up, place was deserted! She took money for the party and printed up invitations and then nothing. How sad for the little Girls heart that she broke today. I am shocked that someone could be so heartless. I would have given it zero stars but site would not let me.

Yesterday when we showed up at a business called Sugar and Spice, ready for Ella to have her very…read morefirst "not-combined-with-her-twin- brother" party, it was empty and no one would answer the phone. This was a party I had already paid for, and that we had planned for weeks. We bought her a new pretty dress, she invited girls from her school that she wanted to be her friends (she's had troubles with making them), and I went all out. Yes, I know that no amount of money can replace the love I feel for her or the hurt she feels when girls at her school don't like her, but dammit, I was going to do what I could to make her 10th birthday party one that would knock everyone's socks off. I'm a mom. I wanted to help. To show up at that place and find it empty, well, it blew that plan to bits. I was embarrassed, she was embarrassed. I asked the moms if they would meet across the street at pizza hut, and they were gracious, and they did. The party I wanted Ella to have didn't happen. I know there's a lesson here for me and for her, I know we shouldn't place importance on material things or on trying to impress other people. But I wanted her to shine, you know? I wanted her to be a princess for a few hours. She made the best of it, and she was a trooper. She didn't cry until we got in the car to go home. DON'T GO TO THIS BUSINESS!! This happened to my Granddaughter yesterday! How low can you go??? This company took it to Hell.