I've been here a few times for facials and recently also got a head spa treatment from them. I…read moreabsolutely adore this place! There are several rooms as other reviews mentioned but it seems like they serve different purposes. Every time I've had a facial it's been in the same room, but the head spa happened to be in a different one. Is wired in the rooms but I like chatting with the aesthetician, and even with the language barrier we end up having great conversations! They tell me what each step is during the service and why it's important, and even ask about stressors like work or lack of sleep during every appointment to adjust the treatment as needed. Recently after my facial I complained admit my scalp and they mentioned they offer a head spa service, which I booked for the next day. My hair and scalloped have never felt so clean! I've become a regular at this point and will definitely try more of their services in the future!

my daughter and I get head spa at her birthday which done by Jenny and regina. the service was…read moreamazing and the experience was spectacular! It was so refreshing and the environment was so comfortable. They did so well on my scalp, and keep check up on me. Definitely came out feeling so much better and saw a great difference with my service. My daughter and me enjoyed it very much! 10/10 recommend.

I FOUND HOPE IN FERELL'S HANDS! NE-VER E-VER have I EVER…read morehad a massage as effective as Ferell's. I've had countless massages trying to relieve muscle and joint pain from years of trauma. I thought this pain was just a part of my life and always would be. Ferell has a gift that cannot be taught. His hands are medicine, therapy, healing. I did not know this kind of relief was even possible. If you've given up on finding relief, give Ferell a chance. I'm so thankful I tried one more time.

My wife and I got couples massages. Everyone was nice and the place wasn't unsightly.... I just…read moredon't feel like the massage was worth the cost. She asked if I wanted hot stones and got a hot beanbag. ASL I specifically said to focus on a problem area in my back, and she spent more time on my shoulder blades than where I asked her to focus her energy. I mean, it wasn't a bad massage, but I left there feeling underwhelming and overcharged, and my back doesn't feel any better than when I walked in.

I have had the pleasure of being a customer of Massage Heights in Addison for over a year and base…read morethis review on my continued experience with Massage Heights. I cannot find enough words in the English language to praise the wonderful experiences I have enjoyed over the past year. Each of the massage therapists have provided an amazing experience with true professionalism and respect. It goes without out saying that Massage Heights is very clean and relaxing. Becca is beyond compare. She expertly addresses all my concerns in the back, shoulders, and neck. She is also quite experienced in finding areas that need the attention and she knows just how much pressure to apply to relieve the discomfort. Becca is my go to therapist. I firmly stand by Massage Heights and Becca for their tremendous treatments.

Massage Heights is part of a chain called Heights Wellness Retreat. They remind me of Snake Oil…read moreSalesmen. They sell and promise one thing but deliver on another. When I first signed-up I was told that I had a month-to-month payment for a year, but if I'm unhappy at any time I can cancel. After many months, multiple massages, and trying two masseuses, I decided to cancel. I called and spoke to the front desk who spoke to a Manager. They told me that they would cancel my account, but I would be charged for another month. I would have 90 days to use up my final massage. The next month, I went in for a free massage credit I earned from purchasing a $150 gift card, and the Manager told me that they have no record of my phone call or cancellation the month before. The person I spoke to previously did not update anything in my account profile. They recently changed management, and the person I'm speaking to now is a new manager. She spoke to the owner and they would need to charge my account for another two months! At this point, I don't believe anything they're telling me anymore. This spa is very disorganized. Whenever I call or come in for a massage I see new people at the front desk and the managers have changed. My experience at this spa. My first Massage was with Tara. I had to pay an additional premium price to see her. And I did an add-on for suction cups. It was a painful experience. She beat the shit out of me, and the suction cups were too large for my body. I had to forcefully ask her to stop using them. My body was inflamed for days. I complained and they offered me a free massage. I had a second massage with another masseuse named Summer, and my first experience with her was really great. She focused on my target areas and released tension in my problem areas. This is when I decided to sign up for membership. I continued the months getting massages from Summer but something was off, and I couldn't immediately put my finger on it. After a while I realized that the massages were fine, but I felt like I wasn't getting a proper massage anymore. It wasn't the same as the first time. At every massage I had to ask her to go harder and use Medium pressure, because I couldn't feel the massage at all. I also noticed that the massage time felt very minimal. Most of the time was spent applying and removing lotion. I felt like I was paying for fluff or just touching instead of an actual massage. My tense target areas didn't feel like they were worked on. I've had many massages at other places, and this isn't what I'm looking for. Massage Heights advertise a 60-minute massage, but in actuality it's only 50 minutes, because they reserve 10 minutes for changing clothing. Then there is the constant upselling. Everyone is trying to push upcharges, like CBD, hot stones, etc. They're also pushing a 90-minute massage and even a secret item called the 2-hour massage. This makes the experience even more stressful. I did ask my masseuse if she had any specialties in massage. She said that she can do facial massages. I told her that I grind my teeth at night, therefore a TMJ massage would interest me. She said she can do that. I tried several sessions with her where I added on the facial massages for an extra fee. At first, I noticed that when I went to bed and woke up in the morning that my TMJ got worse. I even noticed it with Tara when she touched my face that it made my TMJ worse at night. Looking back, I realize that the face has many nerves and is a delicate area. However, I automatically assumed that the masseuses here knew what they were doing. Boy was I wrong! The last time with Summer, when I went to bed at night, it was so violent that I had to immediately book a massage with a TMJ specialist somewhere else even though I already had a massage. I'd never experienced such a violent bodily reaction from a facial massage anywhere else before. These events prompted me to remove facial massage from my next massage appointment at Massage Heights and then to cancel my membership. I really wanted to keep my massage experience to myself. I had no desire to talk about it, because every person's body and experience is different. It just didn't work out for me. Maybe it'll work for someone else. However, I do not appreciate the shady sales tactics this Massage Heights is employing, and I have no interest in getting another mediocre body massage, traumatic facial massage, and traumatic suction cup massage here.

I had a great massage here. Showed up for my appointment about 5 minutes early and know one was in…read morethe front, so I waited. At the time for my massage, I decided to call the number I had used to book the appointment to make sure I had the right time and place. The phone behind the desk rang, and someone appeared immediately from the back. So obviously they didn't hear me come in, but I didn't really want to disturb anyone behind close doors getting a massage. After that, wow. I was treated great (even after making the mistake of not seeing the cover sheet), and Meya gave the most excellent massage. I will be back!

Love this place! I get the Thai massage and is amazing how it helps me with my back pain.read more

Stacey is the best and is so so sweet! I had a 50-minute facial and left feeling so relaxed,…read morerefreshed, and glowing. My fiancé enjoyed his first-time facial too! She is really good at what she does and is super knowledgeable. Will definitely be back!

I would never recommend this place to anyone. I got a gift card here and honestly forgot about it…read moreuntil it was about to expire; I booked an apt and had to cancel a day prior so I asked if she would honor it after it expired and she said she would. When I got there 2 weeks after it expired, she was extremely rude right off the bat saying she said yes to extending but thought she'd hear from me sooner to which I apologized and said I got caught up in the holidays. She was outright rude to the point I was uncomfortable staying and even offered to pay her but skip the service. She told me let's go ahead but she has an apt right after and because I was a few min late she wouldn't have a lot of time. My apt was set at 12:30, I arrived at 12:35 and apologized profusely but I had issues finding her and my phone died. This was supposed to be one hour and I fully expected it to be less due to me being late but it was literally 1 when I left meaning my facial was about 20 min; not sure why she even bothered at that point. I was happy to leave because I was uncomfortable anyway. My face was bright red when leaving and she also made a few pokes at my dermatologist and suggested I have a liver disease by my face which didn't make me feel too great. I realize everyone has bad days but this was one of the worst experiences I've ever had with a business EDIT: in response to her response below just so nobody is fooled, the facial gift certificate was 100% a 60 min certificate. I got it for my bday from a friend. That's just a blatant lie and speaks volumes about the ethics of this woman. She is correct that I did offer to pay and leave literally because i was terrified of being alone in the room with her. I also kept my eyes open the whole time.. i did tip her though, I regretted it immediately but unfortunately I have a tendency to be too nice

Lovely massage place! We went for their 60 min valentines couple massage last week before the…read moresnowstorm with our Groupon deal. Everything about the experience was excellent. The place is nicely decorated, and their thoughtful touches with the complimentary macaroons & champagne for Valentine's Day made our experience even more romantic. Staffs were friendly and our massage therapist Rosi and Carlos (sorry if I misspelled) were amazing! I think we started our session a bit late or something but they went over the hour to make sure we got the full experience. She covered all the spots I mentioned - shoulder, back, feet, and knees - we were both very impressed! I had left my jewelry in the room and they called my number to inform me immediately when we were only 8 mins away. Such great service!! I would highly recommend coming here especially for the couples massages. If you're lucky and found a Groupon deal, don't hesitant to purchase it. They are very professional and I didn't feel forced to tip xx amount - but obviously you want to make sure they get tipped well for great services :) Tip: I wanted my massage done by a lady and they told me for couple massages, you're always guaranteed to get at least one lady massage therapist and the other staff will be based on availability. Good for ladies (like me lol) that are shy to get massage from a guy.

Husband and I had a wonderful couples massage today. I appreciate them constantly asking us on the…read more pressure and how we are feeling throughout. We found this great deal on Groupon and totally worth it. It's nice to find a place that uses unscented lotions and oils. As of Nov 9th 2019 there is some construction going on in the parking lot. My only con was the loudness from the construction people throughout the massage. The walls were shaking too and the noise was overly distracting. We couldn't enjoy the soft music playing. I would recommend this place to others but call to check that no construction is going on before scheduling.

Been going to this place for years! I always leave here feeling relaxed. Great prices! Nina takes…read moregreat care of me and really took time to understand my shoulder pain and see how she could help.

Great massage. Easy scheduling, reasonable pricing and lots of options for therapists.read more