Fantastic service at Gardenworks North Shore. Emma repotted my plants, which needed a bit of TLC, and helped my Kykohf nursery spread its roots back to its original pot. And for no charge! They also gave me a great tour of the space and helped me find some beautiful medium-sized plants for my low-light indoor space. The knowledgeable staff and wide selection of plants made it a great experience. Both affordable and extravagant selections. I loved the relaxed vibe and the ample parking. It's giving small town, iced coffee, Saturday vibes. read more

Moe, the specialist in Gardenworks is a knowledgeable person who helped me to find whatever I needed and gave me good advice regarding my problem. I definitely recommend this place if you need help about your garden and plants. read more

This is a smaller store compared to the one on Lougheed Hwy. Limited parking. On the expensive side of the scale. Not well stocked. Staff were busy on their phones instead of helping customers. I walked out quicker than I walked in. read more

Garden Works was a pleasant outing it was my first time there and it seemed to have everything for your garden from tools to plants to supplies to build your backyard pond. I spoke with a number of people there who all seemed quite knowledgeable people and when I got beyond their area of expertise they paged the resident expert in that area to come and help me. Such friendly and helpful staff. At one point they even paged the expert in aquatic plants and fish Jerry, who provided a lot of expertise in a short period of time. Garden Works is central to many areas of the lower mainland of Vancouver​ and is just off Lougheed Highway in the middle of Burnaby. I suspect whatever your passion is as a garden they will have the plants or equipment you will need. read more

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I went to Gardenworks last week to have a look at some of their succulents and small plants.. I was really impressed by the selection and they had everything you needed in one area. I asked one of the staff , named Gianna several questions and she was extremely knowledgeable and friendly. I left really impressed by the customer service and by the quality of their plants and their other related products. I've bought many products from them in the past, but during this recent visit I really noticed how well it was run and the quality of the staff they employ. I'm going to return to get everything I need to get started. A special thank you to Gianna for answering all of my questions and for being so helpful. Sadly, I heard that it will be closing down this summer to be redeveloped as condos.. Another fabulous gem on the North Shore that is going to be lost to make room for more condos. read more

Just went there to buy an orchid and something for my daughter, I went to the register and handed the cashier the flower. I asked if she could gift wrap it and she said yes. I went to go get my daughter and came back. Not only had she not wrapped it but she moved on to a different customer! I waited patiently. The other customer had about 20 items and TWO TRANSACTIONS DONE!!! She helped her with moving her plants and put them in some trays. Finally it was our turn, as we were finishing the transaction I asked if she figured out how to wrap the flower considered she said that she could. She said not yet and then said "let me help the next customer and then I can help you." I said I am your customer too, why don't you help me first? She said "I am all by myself." Finally I decided to return the orchid but she did not decide to apologize , but said "ok, let's return it." I think the service was awful, is it because I am not white? Sorry for not having blond hair in your store!!! I will never come back here. Neither should you. read more

What could have been a very unsatisfactory experience was quickly turned around by the manager Sophie who went above and beyond to ensure our needs were met today even though their store was understaffed. Thank you Sophie for taking care of us, we appreciate your outstanding customer service! read more

I had purchased a small Hoya Kerrii Variegated at this garden center, and it died on me in about 2 weeks after purchase. On a follow-up visit I mentioned it to the cashier, who suggested showing a pic of it to the manager.. Upon talking to said manager I realized that it was useless, as she started looking through the store and telling me that all hoyas have heart shaped leaves (???). I decided I would not shop there anymore, but last weekend I succumbed to my weakness for plants and visited the garden center again. As I reached the register, the cashier announces out loud (after having seen me there waiting for her to ring me up) that she was going on her lunch break.. so I continued waiting for someone else to eventually come help.... So, yes , lack of customer service is in bloom here, and I will DEFINITELY not be returning... read more

I realize this is a busy time of year for staff but I did not get the attention I was hoping for when I went to GardenWorks. Basically the one staff person I saw seemed busy doing other things, even when I went to the till. She was talking to (I believe) another staff person so much that I had to interrupt them to ask a couple of questions. It is also expensive. When I drove by the next day, there were signs out that it was 15% off everything in store. Wish I had known that before I spent $100 the day before! read more

Super awesome store! Special mention to employee Darrel, that made my daughter and myself's day. He planned and planted our cactus garden pots in store; some of the cacti had even been purchased elsewhere. He was so nice and knowledgeable. I will definitely be coming back for all my gardening needs as well as recommending to my friends. Thank you! read more

I love this nursery. Staff are knowledgeable, kind, patient and filled with suggestions for a novice! The quality of their products and employees exceeds expectations. read more

I'm so glad I came here. It was the only store that had balcony railing pots in stock, but that's not why I was impressed. I had picked out various herbs to plant and the store associate explained how each herb grows. We were going to mix the mint with the other herbs, but learned that the mint would take over the entire garden box. He also shared other great tips. With his help I'll have a flourishing garden box instead of a mint ridden one. read more

I love gardenworks!! It's one of my favourite places, always full of the most beautiful plants. All my healthiest plants are from there, and the staff are very helpful. Succulent heaven. I just wish they had even more indoor plants/hanging plants read more

I live in the States, and my Mum lives in North Vancouver and frequents Garden works. As Mother's Day is approaching, I called them to see if they could put together a gift for her (she had mentioned wanting strawberry plants). I spoke with Evelyn, and she walked through the nursery while she was on the phone with me and described the size and color of the pots to choose from as well as quoting me prices. I could tell how knowledgeable and creative she was. In under 10 min she had answered every question, and designed a lovely potted strawberry arrangement, with some extra flowers to keep it looking beautiful. She was extremely kind. Wonderful customer service! The arrangement was ready within an hour, and I have a very happy Mum! (Who got her gift a little early) Thanks for such pleasurable experience! read more