UPDATE : Today (the day after the vehicle was picked up) the owner reached out and offered to try…read moreand make things right. While it should have been taken care of yesterday when I came back to show them, they did apologize for how things were handled. We settled on a $300 refund so I could take the car elsewhere to finish the detail, along with updating this review to reflect how things were resolved. While I'm disappointed it took a bad review and a Facebook post to get to this point, I appreciate that they reached out to try and resolve the issue. ORIGINAL REVIEW: I really wanted to support a local business, but unfortunately my experience with Complete Automotive and Tires left me disappointed. I paid $640 for a full detail and expected a truly spotless vehicle for that price. The dollar amount isn't really the issue. It's that for $640, there shouldn't be obvious spots left dirty that any detail should have covered. I've added photos of the areas that were clearly missed: under the seats, between the seats, the door plastic, the roof liner, and the trunk. Partway through, they called to tell me all the pet hair wasn't going to be completely cleaned and that it would cost another $300 on top of the original $640 to finish the job. I declined, because in my mind a $500+ detail should already warrant a completely clean car. I asked if I could just pick it up that day, and they told me the detail wasn't done yet. Fair enough, but at that point I was already frustrated with both the price and where things stood. The next day I wasn't able to pick up the car myself, so I paid remotely without looking it over first (that one's on me) and had my dad and sister grab it. When I finally saw the car, I was genuinely upset and tried to bring it back to show them the spots that were missed. The owner flat-out refused to come out and even look at it, which honestly made the whole thing worse. For $640, the quality just wasn't close to what anyone should expect and the refusal to even look at the issues sealed it for me. Truly disappointed. I'd think twice before bringing your vehicle here.

Me & my boyfriend bought some tires from complete Automotive, excellent service great warrantyread more

I was driving from Chicago to Denver and my oil light went on after just changing the oil a month…read moreago. I called up Conrad's last minute and they were attentive and friendly and immediately checked out the situation. Thankfully the oil was fine, and the light just needed to be reset. Thank you Conrad's!!

Conrad's is the best auto repair shop... anywhere! I wish I could take them with me back to Georgia…read moreto always work on my vehicle. I was traveling through to the Tetons when my van needed some help. After first going to Midas down the road (who overcharged me by double and left my van in worse shape than when i brought it in), i went to conrad's who diagnosed and installed a part and let me sleep in my van on property. They were so nice to me and my dog and were quick and the price was amazing. I 100% recommend Conrads to anyone looking for an honest mechanic with fair prices.

When I moved to Kearney, I needed to find a reliable shop for oil changes and general maintenance…read more Before that, my dad always handled my oil changes, so I trusted shops to check fluids and let me know if anything needed attention. Every place I'd gone before -- including my first visit here -- would check visible fluids and recommend top-offs if needed, which I was always happy to pay for. A few months ago, I ended up with a major coolant leak that I didn't catch right away. The last time I brought my car in here, they told me I had a "major oil leak," which honestly isn't accurate. It's a very small leak that may need attention later down the road, but it's not major. What concerns me more is that my coolant was completely empty, and nobody mentioned it. Later that same day, I had to drive about 45 minutes away from town and my car started overheating. Yes, I should've checked it myself too, but after having shops consistently check fluids in the past, I assumed that was still being done. I ended up taking my car to another shop, and they told me that if I had driven much farther, I could've locked up my engine and ruined the car completely. After getting everything else fixed, I brought the car home and my dad changed the oil himself. The other shop never touched the oil, so this issue came from my last service here. We discovered the oil drain plug had been cross-threaded, and we had to use vise grips just to remove it. Now I have to order a replacement oil plug as well. Because of this experience, I won't be coming back. I do hope this feedback is taken seriously and used as a learning experience to better train staff and improve attention to detail moving forward.

Unbelievable Service!!!…read more Driving through Kearney NE the day before Memorial Day weekend and my alternator starts giving me trouble. I've pulled in just to have them test my battery/alternator to see if that was the actual problem, and it looked like they had begun closing down for the weekend. They immediately grabbed the reader and discovered it was indeed the alternator. Shawn looked up the part and told me it was going to be a hefty repair bill... but the item was IN STOCK(!!!), and even though it was 5PM (closing time) on the day before Memorial Day weekend, they would be able to install it within about an hour! They did just that and were very professional and courteous in the 45 minutes it took them to install it. I am extremely impressed and grateful to all of them!! Mark, Shawn and the other gents really made this girl's day!!!

Always a pleasure to do business with!!! They stock a huge selection on the lot, but they're always…read morehappy to go the extra mile to hunt something down for you if they don't have it

Had a car accident on the road while crossing Nebraska.My previous car was not of use anymore so I…read moreneeded to get something reliable fast. American Auto was recommended by a local Airbnb host. I bought my car the same day, and the next day I was on my way to New York again. The purchase transaction was smooth. Tahnee was supportive and professional throughout the sale process. I haven't had any issues so far with the vehicle I bought.

If I were you, I'd NEVER come here to buy a vehicle. I'd rather walk, that'd be more reliable…read more I would not recommend anyone to buy or service anything here. You would think that the sales and service department would communicate to keep customers happy, but you'd be wrong!!! My wife and I bought a grand wagoneer from this dealership and was told we would have different perks because we bought a wagoneer. One of these perks was getting to have a vehicle to drive if our wagoneer was ever in for service. This happened one time, which makes them liars!! Additionally when you get done with the purchase you get a survey and are coached to give them top ratings guilting you to think they won't be able to feed their kids if they get anything other than a top rating! Shame on us for listening to this advice. Further more, you'd think that being a certified dealership for Jeep they would know how many issues the grand wagoneer has. To date, our wagoneer has been serviced over a dozen times in a matter of 6 months and communication of service being completed or anything else is scarce. Buyer beware!!

My promaster van was bucking and I took it in on my way from Oregon to MA. They got me in and made…read morethe repair and I was on my way before noon. Reasonable price too. THANK YOU SO MUCH.

This is the best car repair shop in Kearney. We've been customers for quite awhile, I like their…read morehonsesty and reasonable repair prices, Russell Hansen

I needed someone to help me replace a headlamp as I didn't have the tools necessary. They did it on…read morethe same day I called, in a matter of minutes and refused to charge me because "it was real quick." I will definitely return to them!

I have been going here for the last few months and I have a VW. It looks like a lot of the reviews…read moreare older so as a current customer and working with Lonnie and Mitch they have gotten me/my car in, in a very timely manner and one time I stopped in to make an appt and they saw me right then and there. It's so hard to trust when it comes to cars but I am going out on a limb and standing with this team, their diagnostics to date and their abilities to attempt to have a crystal ball into a vehicles future? I know, impossible.... but I love my car!!Thanks guys for all the assistance and immediate action taken in my situation--whatever I throw at u. So appreciated!

Kearney Ag & Auto Repair my dog's life! Stopped here on our road trip from Colorado to Chicago on a…read moreparticularly hot day- when my a/c decided to crap out in North Platte, and this was the closest place that could take us in last minute. My small old dog quickly became distressed by the heat (panting, lethargic, vomiting) that I was terrified she wouldn't make it home to Chicago. Thank GOD for Lonny and his team! We were taken in quickly and back on the road with an air conditioned car in less than hour! I am so thankful that today did not end up being one of the worst days of our lives, and we are so very grateful for their kindness and efficiency.

This review might be a bit biased because of the situation, but the folks here were so nice…read more My alternator started to go out about 20 miles out of town, and O'Reilly's was the only place in the area that had one in stock. The staff were so polite and helpful, which made a stressful situation better. They have loaner tools, which was such a relief since I don't carry tools in my car. They also have a battery kit for jumps. Just a good experience for some people really stressed out, far from home, people.