I was very disappointed after being a customer for well over 15 years that they had no interest in…read moreservicing my John Deere lawn tractor when the drive belt broke. Last I had service I was told it may need replacing soon and if I got the part they would install it. But when I called to get the mower in for this repair, they had no appointments available even when I said I could be flexible in getting it back. Perhaps they should make it known that they only service what they sell??

I recently purchased a lawn mower from Exit 18 Equipment and I couldn't be happier with the service…read moreI received! Their attention to detail, knowledge of the equipment they sell and ability to cater to my needs was truly exceptional. I am so happy I discovered them and would highly recommend them for your equipment needs.

I presented a $10 coupon that I had to purchase $50 or more which I spent 74 but they didn't honor…read moreit because one of the items which was only $18 at a five dollar off. It doesn't add up and they kept my coupon lose lose situation

Wow talk about being made feel like a criminal. Walk into store to pick up two items I needed to…read morefinish a job and although one very nice older gentleman and Terry were very friendly I had two other employees stalk me in the store as if I'm filling my pockets with items. I admit I get excited in hardware stores and enjoy browsing tools that I might want to buy but to be made out to be a thief is really unprofessional. I wouldn't go pay for my items and give them my phone number for my rewards after I just had stolen anything. I take pride in myself by being a friendly trustworthy person. I don't steal from anyone. As I walked out of the store I told the lady at the front door to have a good day and she replied accordingly but in a snarky patronizing way all the while not looking me in the eyes once but blatantly staring at my pockets and my front sweatshirt pocket which had my cellphone in it which I'd put a million dollars she assumed was a stolen item. She did it as if to say " hey scumbag I know you just stole something." I almost walked back in immediately to empty my pockets to prove to her I had stolen nothing. But I don't owe that to anyone. Fire the middle aged woman with shoulder length brown wavy hair and give the older gentleman and Terry a raise. I went from appreciating two employees to despising another. Maybe I'm over reacting but it just really rubbed me the wrong way. I was the big guy with the tan sweatshirt and camo hat at 2:08 pm on Tuesday September 24th. So you know you were wrong when you check your cameras. I'll be going to Swanton from now on.

Perfect pet supply store!!!…read more They not only sell the one and ONLY wet food I approve of- and I can't find this brand anywhere as we travel so much now- (Identity) they also sell Darn Tough socks! Two products on my list of "only buy this brand, or I must DIY", which isn't easy to do while traveling, and making my own socks definitely isn't happening, and receiving shipments on the road is rough. So, thank you, Guys, for carrying some of the best and hard to find products, and while located in a small town in a small state! I appreciate that they had some SAMPLES offered as well, and I do wish that ALL pet food companies and/or stores themselves, would provide samples of ALL of their food products! My dream!!!!!!!!!!! Pet treats especially, are FAR more expensive than human treats, and mainly for me: Having just one 9# senior dog (PICKY, SO SO SO PICKY) and while having many complex health issues to include severe gut issues and severe allergies, and life on the road.... I throw a lot out already, on top of the constant dietary changes as needed and preferences ......... Okay- so, any pet food store would HATE ME if I took them up on any offer to return opened pet foods she's not wanting to eat. You'd BAN ME from your store. So, stores providing SAMPLES ARE MY FAVORITE! Even if they were to cost some amount of money - (these provided here did not..) samples are so spectacular. YES TO SAMPLES! And for the products you choose to sell:) Thank you!

I like the Aubuchon chain of stores. They mostly stand out in customer service and willingness to…read morehelp. Unfortunately, I haven't quite found this particular store up to those expected standards. In fact, the very first time I stepped in here looking for specific items I had to practically chase down staff to ask for help. It doesn't seem that they aren't willing to help they just don't seem trained in looking to assist customers. The store itself is ok in terms of being organized but the back of the store and some of the aisles can get a bit cluttered and tough to shop. The prices are OK but I've found the inventory lacking on some items. Service can be a bit slow at times too. I came in once to buy some potting soil and spent a good 15 minutes at the counter because the the bar codes weren't cooperating on their system. It also didn't help that the cashier rang up the wrong bag of dirt. I like this one for the convenience of location and don't get me wrong, everyone is friendly here and helpful when you can get their attention. But I tend to prefer the other location off of Swanton Road instead.

Great variety of kitchen items and in-store help is readily available when needed. If they do not…read morehave an item, orders are quickly fulfilled. Located in Main Street (RT 7), there is ample parking up and down the block and beyond. If you just enjoy browsing, this is the place to be!

I could spend all day in this store, every space is filled with interesting and fun products that I…read morewould love to have in my kitchen. They have all your basic needs but also have so many cool products I've never seen anywhere else. Also the selections of local candies, jams, cheeses, maple syrup, etc. is a huge plus.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....

WOW! This is a really cool stop…read more All in one; boots, shoes, rugged clothing, pet needs, household and barn hardware, fencing including electric, coffee/tea/hot chocolate station, feed for all farm breed and pets, bird feeders, bird seed, wine, beer, grocery items (chilled, frozen, & shelved), canning supplies, gardening and patio items, sunglasses, hats. On and on and on. My wife and I looked like wild eyed tourists seeing NYC for the first time, except we were wandering among the friendly, healthy, big farm folk doing their regular supply runs. I told the cashier, "Their co-op beat Home Depot, Lowe's, Tractor Supply, and any one of our CT grocers, all combined, HANDS DOWN! What did we buy? A sensory calming neoprene licking pad for a foo-foo dog, a $19 shirt for yours truly, and two tomato climbing towers. Yup tourists.

Window treatments throughout our house needed to be replaced. Our designer, Michele, provided us…read morewith many great options until we settled on the perfect curtains to meet our needs and our esthetic. On install day, Chris and Colin arrived early and had nine window treatments installed in under two hours. I truly could not be more pleased with our new window treatments and can not speak highly enough of the products and the service offered by Gordon's.

Gordon's is the best company I have ever dealt with. I am recently severely disabled and needed a…read morelarge remote controlled shade. Everyone I worked with through the process was professional, friendly, and knowledgeable. They made sure everything was perfect, and followed up to inquire if everything was done to my satisfaction. And my new shade is beautiful.