We are beyond grateful for Russell and Sons! Within just a couple of hours, they drove all the way…read moreto Concho, Arizona to help a friend of mine whose water heater had stopped working. So many contractors don't even want to make the trip out to Concho, but they did -- and with such a positive attitude. What initially seemed like a water heater issue turned out to be a serious wiring problem. Not only did they quickly diagnose and fix it, but they also repaired faulty wiring to another appliance. Their expertise and thoroughness likely prevented a potential house fire. Thanks to Russell and Sons, an entire family now has warm water and, more importantly, a safer home. We are incredibly thankful for their prompt response, professionalism, and willingness to go the extra mile. Highly recommend!

This is a really nice, courteous and responsive company. They've helped us out a couple of times…read morenow, and we haven't been disappointed.

Now called Legacy Plumbing. Branson did an awesome job. Super fast response to our emergency call…read more Quick determination of what the problem was and clear explanation of repair options. Fixed SAME DAY. Will use them for some planned plumbing work. HIGHLY RECOMMEND. No need to shop around ... Use Legacy.

Be careful and read this!! We live in Overgaard. Thought it might be a good idea to replace our…read morewater heater, since we didn't know how old it was. Got a referral to Rick Abbott. Woman who answered the phone was very nice. Told us that it was now Legacy plumbing. Branson and his assistant showed up in minutes..we really liked them both. He told me it was the original heater and probably over 20 yrs old. I agreed we should probably replace it. Branson agreed to send me an estimate. I thanked them and they left 10 minutes later. A couple of days later I was emailed the estimate. 3 lines...50 gal electric water heater, remove old and install new..$1700. 2nd line was trip charge..$0.. 3rd line was a surcharge if you paid with a credit card. Didn't sound too bad, I really liked Branson, felt good about him doing the install, but wanted to know the Make and Model of the unit being installed. Hang in there...this is where it gets really weird!! Same woman answered the phone. Wish I could remember her name..she was very nice. I asked if she could tell me the make and model of the heater they would be installing. She said she didn't know, it would depend on what their supplier had available. Thought that was a little odd...how do you arrive at the $1700 without knowing which water heater you're installing?? Anyway, she agreed to get back to me. A few days later while driving to the grocery store, I got a call from a person calling herself Frankie. I was happy someone was getting back to me. She immediately wanted to know if I was ready to proceed, and that she had no intention of telling me the simple answer to my question. Then she accused me of only wanting to know so I could shop around!! It went downhill from there... The real irony was, I had no intention of shopping around. But she acted like I had NO BUSINESS knowing a little more about what I was buying! Hey Frankie, guess what? Even if I were, isn't that business?? Are you new?? When you buy tires for your car, as long as they tell you they're black, round, and rubber..that's good enough for you?? I'm 72 yrs old. Owned a rental business in the valley, now retired. Customers frequently compared our prices. Won some, lost some..Duh? We always tried to make the difference in OUR SERVICE. As in CUSTOMER SERVICE! This was so unnecessary. Almost for sure, if I had just been TOLD WHAT I WAS BUYING, I would probably have a new heater already from Legacy. Hell, because the current one is still working fine, I haven't even called anyone else...YET. The final straw. Frankie told me she was going to send me an invoice for a service call. She did. $220 for nothing!! Never discussed at any time with anyone. The only invoice/estimate says trip charge $0. Yes Frankie I did raise my voice. You cost your company my job.

Had an appointment. They were no show. AfterI called two times, sent a text. Finally one hour…read moreafter the appointment, they replied, they wanted to reschedule due to dome inclimate weather. My wife and I came to our cabin from Chandler for this appointment. They couldn't have cared less! DONT TRUST THEM.

Matt and Lisa were booked for the week when I first called but Lisa graciously called me back when…read morethey had a cancellation and they were able to get me on the schedule a couple days later. They arrived at 9:30 a.m. as scheduled to help detect the cause of water damage from a tub leak. With a bit of investigation and experimentation they determined the root cause and identified an enduring solution. Before cutting into the drywall, they asked my permission which I appreciated. I visited with them while they worked and they were personable and pleasant to talk with. I had told Lisa up front that the home warranty company had approved up to $500 to cover the cost of the repair and was appreciative that she didn't use this information to price gouge me. The $261 cost for the repair was fair for two hours of labor and $10 in parts. All in all, I was pleased with their integrity, friendliness, and the quality of the work. Should I encounter future plumbing problems, I will do business with them again.

I would avoid if possible…read more Had septic pumped by Mark on 12/27/24. Septic was full again on 3/1/25. I asked Mark how this could be when it was just pumped and was told that the pump had gone completely out. I asked him why he did not tell me this after he pumped it (he called me to charge the fee and said nothing), and he stated "someone was walking by while I was pumping it and I talked to them for a little while". I told him this seemed pretty dishonest as I think he if he found a major issue with my septic, he should have made sure to tell the home owner and not a random bystander. He then told me he was busy for a few weeks and I would have to find another company to work with. So just know if you get work done by Mark, he is not very communicative and will not tell you if he notices any major issues. He also then will not respond or attempt to help after the fact. If I could report him to the BBB I would, but they are not an actual legitimate business.

When you need your septic pumped, it is usually a crisis. When I had my crisis this week, I called…read morePortee and Sons because they are local in Heber and I figured they could help faster than the Snowflake and Show Low guys. I talked with Martha on the phone and she got me on the schedule. The owner Mark came with the pump truck the same day and pumped out all the bad stuff. He also gave me an education on the proper care and maintenance of a site septic system. He and his rig are clean and professional. I strongly recommend Portee and Sons when your crisis comes. Be smarter than me by calling before its a crisis.

Joe was so helpful with our fireplace gas valve! He not only replaced it, but did so efficiently…read moreand for a great value. We absolutely will be using him again!

Major League Plumbing was the company that did all my plumbing on a new build from start to finish…read more They are true professionals. They were friendly, knowledgeable, and took the time to do things right. Along the way if there was anything I questioned, they were right on it. I wish all trades were as solid as these guys. They get the job done and stand behind their work. Seems more rare these days. They are also reasonable and don't charge an arm and a leg for what they do. Can't say enough good stuff about Joe and his crew. I feel like I worked with them enough to give an honest review and I would recommend them in a heart beat.

If you request Plumbing work when activating your "American Home Shield" (AHS) Homeowner Coverage,…read more"Action Plumbing" will be their referral; this is of significant importance- when an Insurance Company has a relationship with a supporting service provider, its because they can rely on that vendor's commitment to and quality of service which in turn, enhances their own reputation and sells their brand. But, you don't have to be an AHS Customer to expect and receive the same high quality levels of workmanship, customer service, or quick responsiveness - it will be the very same! For all your plumbing needs, you can rely on "Action Plumbing" to meet, or exceed, your expectations.

We split our time between Phoenix and Show Low. I arrived Show Low late last Thursday night only…read moreto discover we had no water. I called Action Plumbing on Friday morning and talked to Margie. She answered the phone right away (it was refreshing to have someone answer the phone vs getting a voicemail recording telling me to leave a message). I explained my problem to Margie and she immediately arranged for a technician, Brock, to come to my house. Brock arrived at my home within the hour and fixed my problem within 45 mins or so. Thank you, Margie and Brock. We are very pleased with the service we received from Action Plumbing and will most definitely use Action Plumbing again should we need a plumber. I'll be referring them to friends and family, as well. Shelley & Marty

Updated May 13 2026…read more As a home owner the issues next end I've used Johnson Plumbing for over three years. Everyone needs "a plumber guy" and Bryon is ours. I've made improvements or repairs unrelated to any of Bryon's previous work. The work continues to be done in a professional and timely manner. The ultimate professional and a nice guy as well.

Bryon delivered great service when we needed help several times. We have a home near Show Low we…read morehave show been renovating and Bryon has always been quick to respond and provide more than reasonable timelines. He always provides professional advise and tells it like it is while always making sure we are getting what we need. Thank you Bryon!!