Michael Rose is an OUTSTANDING CPA and wonderful man! Over the past 15+ years I have used his…read moreservices consistently and faithfully, as a loyal customer who also readily referred numerous friends, colleagues, and family to Michael Rose, CPA. However, over the past 5-10 years as he has scaled his business, the level of service has declined (first, a few minor mishaps here and there or things overlooked on my tax returns as I dealt with new, my guess, seasonal workers who never really took the time to know me or my finances beyond quick conversations). I saw less and less of him and more of other random employees handling my taxes. (It's fine, I guess. I'm not a millionaire, so perhaps he has bigger clients to tent to?!) His personal touch and friendly face was always a source of comfort during what could be an otherwise stressful time: tax season. The major issue I have -which has led to my final decision to take my business elsewhere- is with the front office staff which was at one time run by nice, friendly women but have now been replaced by Michael's wife "Ledy". She is rude and lacks basic customer service. Most of all, given that a large portion of Mr. Rose's clients are African American, she could use a course on "cultural competency" and learning how to speak to black folks versus talking down to them or like she is above them! I would conjecture that the frequent turnover in office staff is due to her poor management "style" and lack of respect. It's too bad that she has gotten in the way of what was once a wonderful professional relationship. Thanks to her attitude combined with the other personnel changes in the business, I will most definitely not be returning!

I was looking for help beyond taxes. He is supposed to be a financial planner. I was seeking…read moreassistance with retirement accounts. He charged me $150 for something I could have easily looked up at home. I don't think he had any idea of how to answer my questions regarding payouts to lower my taxes on inherited IRA accounts. Complete waste of money with no answers.

Stay away from this firm far far away I gave him $2,300 in May of 2013 to help me with a IRS…read moreproblem and here at the end of December nothing has been done on my case but he did send me a nice bill saying I still owe him $57.50. And so when Joe posts his BS response yes I did provided all items requested by his office and yes I did call many times every month for a status only to hear another story of how someone was sick or the dog ate a file or the IRS system is down. They even told me at one point they had no internet as Comcast shut them off. If you need tax help please seek out a real company who can help you as Joe Mastriano will only take your money and run.

We contacted this firm for help when the IRS came after us…read more They were very nice, and gladly accepted money from us, but in exchange all they did was talk to the IRS. It changed nothing on our end. Don't waste your money, just call the iRS yourself.

I've used Michael to do my taxes for both complex and simple returns. I find the peace of mind of…read morehaving a skilled tax agent do my taxes is worth more than upsetting Uncle Sam. Get your tax info in early so that he has plenty of time to get them done. January through April is a BUSY time of year. Happy filing.

I have been using Michael Plaks to prepare my taxes since 2005. I am a residential real estate…read morebroker and investor. I have rental property and have bought and sold houses. I have a lot of expenses and my tax situation is not simple. Michael has done an incredible job of making my filings easy. He is very easy to work with and he has saved me a lot of money I would not have even known about with his recommendations. I highly recommend using Michael Plaks for your taxes. Bob Mahan Homebuyers Market

We have used Andy for over 10 years to do our taxes both when we were self employed as well as when…read morewe have worked for corporations. He is very knowledgeable and never makes us feel like he hurries through things. He proactively meets with us once a year to review our return once we turn in our yearly information. He also is very thorough in making sure that any life changes that you might have gone through in the past year- are considered in your filing. We trust him a great deal and wouldn't go to any other CPA.

I would advise visiting the office in person for a better experience. I spoke to Jose on the phone…read moreonce and was told I would receive another call to go through my tax strategy. I was quoted $1100, which I paid $600 to start the process. I uploaded and signed the documents that were requested. I never received another phone call. Catherine requested I redo documents because they did not have them. I did get 3 emails at random times asking 1 question or to submit documents. This process went on for 1 month. I was unable to access their portal and had to send sensitive information through regular email. Once my taxes were finally ready my new quote was $2400. I received no tax strategy plan, no guidance, I could have went to H&R block. I will definitely not be using their services again.

Great customer service and knowledgeable tax people...highly recommend this office and the…read moreassistance of Scott.

I've gotten excellent advice on just about evetythong and known Gene for over 26 years. Gene is a…read morevery relaxed, straight forward and a detailed accountant. I would recommend Gene for any of your tax services.

So grateful I found Chris to do my S-corp taxes. He offers exceptional service and is very kind,…read morepatient, professional, and knowledgeable. He helped save me thousands and made the process stress free. Thank you so much!

I needed help getting my last will and testament notarized and he was a great help!…read more PSA: banks notarize most documents but NOT WILLS! Thanks Chris!

Not sure what happened, but Doug disappeared sometime in May. I hope he's ok. We had filed an…read moreextension and he said he was putting my return in the queue to work on 5/7 and that was the last I heard from him despite multiple follow up emails, voice mails, and even going up to his office. I ended up having to scramble to find a new tax preparer to do the work.

Called to inquire about help with my tax preparation. Spoke to a receptionist or a secretary or an…read moreoffice worker. When I asked if I could meet with an accountant, I was told that I'd have to pay a $100.00 consultation fee that would NOT count towards my final charges for the preparation. When I asked how much it would cost to prepare my taxes, she told me I could go over that when I met with the accountant and to bring all my tax stuff with me to the consultation. So bottom line is I have to pay this company $100.00 to 1. Tell me if they can even do my taxes and 2. Tell me how much it's gonna cost to prepare my taxes? And she wants me to bring all my tax documents?? Get real.