Called them for some tax appeal help. The receptionist was setting an appointment and taking my…read moreinformation when she was needed a ask a specific question from one of the accountants there, when she came back on the phone, she said they were not going to be able to help because it was tax season and they were too busy. It was quite abrupt and clear that they didn't want this type of job. Obviously I wasn't a wealthy company or a bigger client so I was tossed aside. I could tell she was uncomfortable telling me this so, I was very gracious to her....for ROI., good luck!

I though I would give ROI a try since they are right in my own town. I believe that you should…read morespend your money where you live. But I was WRONG. First it was difficult to just get a quote on completing my taxes. They had to set me up in some portal which took a week to get me logged in correctly. Then they needed to see my prior year return which I dropped off on March 14th. I was finally able to log in the portal to get my quote on March 22nd. So I dropped off all my documents on March 24th since they are closed on Sunday. So since I have not heard from ROI (no call or email) since then I figured I would send Deanne Congiusti an email to see if she needed anything else from me or if she was done with my taxes after 7 days. The place I used to go to I made an appointment and I was in and out in an hour. So Deanne Congiusti replied saying in the quote that they need to have all the documents by March 15th to guarantee completion by April 15th. She never told me that over the phone or in any email correspondence. You figure she would mention all of this since she recieved all my documents after her deadline. Deanne said she would be able to file an extension if needed for a fee. All around a bad bad experience. Terrible communication. So it's April 1st and Deanne Congiusti says feel free to come pick up your documents and go elsewhere. Great customer service especially for a first time customer. I will go elsewhere and tell everyone I know to stay away from ROI. I usually do not do this but this is how upset I am with this whole experience.

I would never go anywhere else, they are very nice and professional, they really go the extra mile…read morefor customers and they also answer all questions and help with any concerns and with the best attitude! I really recommend Vohra tax service over any other place, they really are the best!

I had an intro call that went over two hours, all great next steps but almost overly thorough (in…read morehindsight). But either way, I left the call thinking we'd have some great momentum and he promised to review our past taxes and our 2025 submission. Well, zero follow up. I signed a contract and then ghosted. Then my husband was bothered by this since I had sent him all our private info, so he called Kyle and got the same promises. Nothing again, and we keep trying to get in touch. If he's busy, just say so! But don't request all our very personal, identity documents then fall off the grid. Very very unsettling and more importantly HIGHLY unprofessional. I was looking forward to working with him! But seems like professional maturity and stability is highly lacking, beware. UPDATE FROM KFN RESPONSE: I'm a professional project manager, there is absolutely no way I would miss a meeting I had been adamantly requesting for weeks. It's disappointing how unbelievably inaccurate this response is, to the point I may need to alert Yelp itself. I tried to reach you number of times and I even had my husband reach out since it was an unknown number and maybe you'd answer. Which you did, and ghosted him as well. I wouldn't make this up, lying about it should be a huge red flag for anyone reading this.

Hired KFN to do my business tax return as well as my personal taxes. Amazing quality, value and…read moreservice. They reviewed prior years returns and found numerous mistakes and/or missed opportunities and amended them resulting in significant money refunded. We use to use one of the big accounting firms, never again! KFN is diligent, very knowledgeable and ask questions that I would have never thought about which helped save significant. overall 10/10! highly recommend!

I sure hope if I ever get divorced that my husband uses the old guy Stephen. I gave his name to a…read morefriend and I'm so sorry I did. In my opinion, this guy is a complete buffoon. He stumbled over his words and came to the meetings completely unprepared. He had to refer to documents for basic information on a divorce case. How about reading the 2-3 page document prior to the meeting. I feel that he's incompetent.

I started with Mike Swisher nearly 30 years ago. I have always had good service with them. Well…read morerecently my subdivision was purchased by a developer. My sale price is in 7 figures. I on 3 attempts called to get some advice on this amount of money. On ALL 3 calls I did not even get a return call. I know other than this transaction I'm a small but loyal client but I would think a returned call for advise would be not to much to ask. So can I recommend them... no. Sorry Mike I know you are retired and had nothing to do with this unprofessional behavior.

Debbie Hopper is fantastic! I had an extremely hectic work schedule last month, but Debbie was able…read moreto fit me in and provided superior service. I had a rather complex return for the past year, but she was able to work around my schedule and get me filed online. She's excellent and a pleasure to speak with.