If I could select a "0" stars I would. Adding to my review from 3 weeks ago, I JUST received a…read morenecklace I ordered on a cruise ship in NOVEMBER! 6 months later! And not how we discussed. Poor customer service . At one point they couldn't find my necklace. Believe the bad reviews and RUN. Seriously!

PUBLIC NOTICE & CONSUMER WARNING: DIAMONDS INTERNATIONAL…read more Documented Pattern of Misrepresentation, Bad Faith Conduct & Refusal to Honor Obligations Based on my personal experience and the extensive history of similar complaints, I strongly advise consumers to avoid Diamonds International: * Do NOT trust their sales pitches * Do NOT rely on verbal assurances * Do NOT expect transparency or cooperation when issues arise * Do NOT assume they will act in good faith Their conduct reflects a serious breakdown of ethical, professional, and legal obligations to consumers. Summary of Events: $25,000 Rolex Purchase With Serious Issues During a Royal Caribbean Icon of the Seas cruise, my wife and I purchased a $25,000 Rolex from Diamonds International in St. Maarten. Upon returning home to New York, I noticed a large red "Final Sale" stamp above my signature--something I was never informed of at the time of purchase. Consequently, I requested a lawful refund. Diamonds International assigned Ms. Caroline, Customer Experience Manager (Florida), to the case. Instead of resolving the issue, Diamonds International engaged in conduct that raises serious legal and ethical concerns: * Claimed to possess video evidence of the transaction * Refused to provide the video * Refused to supply legal-department contact information * Refused to engage in good-faith negotiations * Attempted to enforce terms I never agreed to This behavior is evasive, nontransparent, and inconsistent with good-faith performance under standard contract and consumer-protection law. Legal Analysis 1 No Contract Exists -- Lack of Mutual Assent Under U.S. contract law, a valid settlement requires mutual assent (both parties agreeing to the same terms). My clearly stated condition: "I will remove all social-media posts after the $25,000 refund is issued." Diamonds International's response: "Diamonds International does not agree to any modifications of the settlement agreement." Therefore: * No agreement exists * No contract was formed * Any claim of a "settlement" is legally void due to failure of mutual assent This is fundamental contract law. 2 Withholding Evidence = Bad Faith Conduct A company that claims to possess transaction evidence but refuses to produce it is acting contrary to: * The implied covenant of good faith and fair dealing * Fundamental principles of business transparency * Reasonable consumer-expectation standards * Standard dispute-resolution practices Such withholding raises serious concerns about the legitimacy of their internal processes. 3 Publicly Documented Pattern of Consumer Complaints Diamonds International holds a C+ rating with the Better Business Bureau (BBB), reflecting a documented pattern of complaints, including: * Misrepresentation of merchandise * Inflated pricing for inferior or misgraded items * High-pressure, aggressive sales tactics * Verbal promises later denied or contradicted * Failure to provide documentation or evidence * Resistance to lawful refund requests * Refusal to negotiate in good faith My experience aligns directly with this documented pattern. Public Consumer Advisory Based on: * My personal experience * Diamonds International's refusal to provide evidence * Diamonds International's refusal to provide legal contact information * Their refusal to negotiate in good faith * Publicly documented BBB complaints I am issuing this formal warning to all potential customers: * Do NOT purchase jewelry from Diamonds International * Do NOT rely on verbal statements or "guarantees" * Do NOT expect transparency, accountability, or fair dealing * Do NOT assume they will honor refund obligations or provide requested evidence This company's conduct demonstrates a clear pattern of unethical, unprofessional, and bad-faith business practices that consumers must be aware of.

Great store to pick up unique gifts and souvenirs while in Juneau. The space is a little tight,…read moreespecially when the crowds roll in from the cruise ships, but it's packed with fun and interesting finds. I ended up buying a gorgeous pair of earrings that were surprisingly reasonably priced. The lady who checked me out was also very pleasant and helpful, which made the experience even better. Definitely worth stopping in if you're looking for something a little more special than the typical tourist souvenirs.

4 stars Cute store…read morewith plenty of locally-made trinkets and other non-local art/craft stuff. Layout made sense and the staff were nice. Prices were relatively competitive to other stores. I don't think there's much else I can say.

Everything was the best from the moment we walked in. We were on a cruise, it was our 33rd…read moreanniversary and my husband wanted to buy me a ring. He also bought me martini shaped earrings. The staff was the absolute best. They sized it while we shopped and we got my ring right before going back to the ship. The staff was helpful but not pushy.

Talk about great customer service! Asked for details of what I wanted. They listened and delivered!…read moreThere's a great selection of jewelry stones, rings, necklaces, and earrings. The price is right too! I definitely say give them a try!

I came here for their Alaska Pandora Charm. They are one of the few stores that are authorized to…read moresell pandora charms. At least that is what I was told. They wrote up the receipt on a Pandora sales slip so they appear to be legit. They had several charms to choose from. I got the one with a cruise ship on it and it says inside passage on it. It cost $95 without tax $99.75 with taxes. That seems expensive as most of Pandora charms are $65 on the Pandora website. They even sell an Alaskan charm on their website for $65.

Shopped all jewelry stores in Juneau knowing that I wanted to purchase a piece of jewelry for my…read morewife reflecting Alaska including gold nuggets and quartz gold. The most beautiful piece that we found was at Blue Diamond and at the most competitive price. Appreciated the calm demeanor of Kenny who was very informative but not pushy. Visited this store first and last. This last visit resulted in the purchase of an heirloom piece that we are very excited about. Again, appreciated not dealing with a pushy salesperson as this was the norm from our experience. We walked out the door but returned after visiting many other properties. Everybody at blue diamond was friendly but I'd request Kenny given our experience.

My husband bought the most beautiful watch from Louis. Actually his brother in Skagway had it and…read morethey made arrangements to have the watch shipped to our home. The store has Beautiful pieces of jewelry and we were in awe at how nice they were. Thank you!

Gave it two stars because I did get a beautiful northern lights pendant and earrings. The staff…read morehere was so overbearing I just wanted to get my money back and leave, but my husband wouldn't . We just got back from a wonderful seaplane excursion and these guys were so pushy I forgot about the good time we had. Even after they sold us the above they were grabby touchy and trying the hard sell on tanzanite. I understand they were trying to make money but they were way onboard on the pressure sales. I will never step foot into one of their stores again.

Be aware intense sales and will just keep dropping just to get you to buy from them don't just leaveread more

Jasmine Gems & Jewelry is a high pressed business. I made a purchase but had one heck of a time…read morebeing able to get my purchase and leave. The younger one "helping" me gave my purchase to the older gentleman and I had to ask for it 6 times before they decided to give to me. The continued wanting me and my friend to just look at one more item. Stay away from that store. Also the necklace I purchased broke the next day after we were already out to sea. DON'T BUY FROM THEM!!!

TWO stores in downtown along the same street. The bigger one is perpendicular to non-cruise-ship…read more(local) tour meeting area. Wish we came here first. Check them out before other stores. Great selections of every souvenir you can think of at best prices. They also sell batteries at this bigger store, not sure about the other one. Plenty of sweaters under $30, $7.99 beanies, $9.99 T shirts, jewelries, keychains, & many more. We got most of our gifts here, also at the smaller one earlier that day. Staff are friendly & very efficient.

Awesome variety of merchandise, and the selection of items is huge compared to a lot of the other…read morespots around the port. I stopped in and found a really cool vintage license plate hat for an amazing price. The store has plenty of fun, unique items alongside the classic Alaska gear. Everything is super organized and the prices are very reasonable. The male cashier was really nice as well.

Jerry, Was awesome. very pleasant and easy to deal…read morewith. We will return in a year or more. Jerry was not pushy and has a great demeanor Thank you... D2

Jerry was super helpful in assisting us with purchasing beautiful rings. We went in to look for a…read moretanzanite ring and ended up purchasing an aquamarine as well because the beautiful rings were priced so fairly. Jerry was personable and willing to work with our price point.