Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Don't bother setting appointmen for basic oil change/tire rotation. Had an appointment and waited…read morefor 2 hours just to be told nothing had been done. When I reach out for manager or supervisor, I was put on hold for over an hour. Oh and their own workers recommend J Pauley Toyota, which is next door.

When my truck was dropped off to have a door replaced and painted, a week and a day after I was…read moresupposed to have it back I received a phone call saying my truck would not start. When I confronted the owner about it he denied any responsibility and refused to cover the cost to get it running again. He claimed a truck with 201,000 miles would have parts that "just go bad." I would agree an older vehicle could have bad parts except a new engine was put in the truck in May of 2024. Mr. Ron also got very angry and hung up on me twice while I was trying to talk to him. The starter did not "just go bad" as they claimed. It was the starter, both batteries, three fuses and a relay that were replaced in order to fix the issue. I don't know what they did but they still deny any responsibility. Also part of the paint did not match. The red on the truck was fine, but the gray was very much not the same. They claimed they never said it would, but their website boasts a "paint match guarantee." The stripes wavy and uneven. I took it back up to talk to them about the paint but the same anger and rude attitude was brought by Mr. Ron. He said they would "fix" it by repainting it but I don't have the time to give them the truck another two weeks, nor do I trust they could fix the issue. I asked (not demanded which I was accused of) for a partial refund but it was refused and the only explanation was "I'm just not going to. End of discussion." Mr. Ron proceeded to storm off yelling through the door as he left. Interestingly enough their website also has an "On the Road Again Guaranteed" badge. My truck was not on the road again. It had to be towed from their shop. I will never return to this shop and I most certainly will not recommend it to anyone.

First off I want to say that Medley & Sons did a fantastic job with the cosmetic body repair to the…read morefront bumper and fender of my car. They were also spot on with the white pearl paint match, and they completed the work in a reasonable amount of time. There was a slight extension to the original time frame, but I had no issues with the insurance company working with them. HOWEVER, my car was broken into while it was in their possession. They keep their cars in a big dirt open lot - no fence or security. And it's not in the best part of town. There's no forced entry, so I can only assume they left my car unlocked. Whoever broke into my car couldn't figure out how to press a button to get into my glove box, so they pried it open and broke off a large piece of plastic covering the button. You can see it in the picture. When I tried to bring it to the attention of the shop owners, they tried arguing that maybe it happened before or after they had my car. Nope. I opened my glove box, removed my car insurance/registration right when I dropped it off, then picked up my car with a huge piece of plastic on the floormat. They refuse to acknowledge that this happened on their property. They told me they have cameras to monitor their lot, however what's the point of cameras if you don't review the footage and take responsibility? Despite the back and forth, they used a plastic adhesive to glue the piece back on over the glove box button. Who knows how long that will last? There are still scratch marks all over my glove box. And really they should be accountable to replace the whole glove box. Maybe this doesn't sound like a huge deal, but my car is a $40-50k car brand new. Final word: I would use them again for auto body repairs, but NOT until they have a secure area for cars to be parked while in their possession. If you use them, be sure to remove all valuables from your car. It may not stop a burglar, but at least your valuables won't be stolen.

Tim can always be counted on for competent, quality, honest and fair priced repairs. I have known…read morehim for decades. I don't bother to get bids elsewhere. It is Tim or nowhere, and that's the truth.

Quality and timely service. Wecouldn't have asked for better service after a deer collided with our…read morecar. it took only two days to get the parts and once the parts were delivered we had our vehicle back in less than a day. Another repair shop had said it would take days to do the same repairs. Friendly staff and qual work.

They were courteous, the pricing was more than fair, and they got me on the road in a very…read morereasonable mount of time. I appreciate their expertise.

I have known about this place for years but had never checked them out. I had some tires that I…read moreneeded replaced but it was hard to find decent used tires in the size that I needed. I called around and found a matching set here at Darrell's Tires. After dealing with these guys, I can assure you that I will be coming back. These guys were friendly, honest, and inexpensive. Their price beat another quote that I had been given by more than half. They are here for the benefit of the customer and I have been spreading the word. Thank you guys!

I get my oil changed here all the time. WONDERFUL STAFF!!!!…read moreThey will work with you and really fix you up :-) This is also one of my favorite local places in the area, there is a Jom Grizzle located in Van Buren and Fort Smith. Both work together to get anything their customer needs (such as tires or audio parts). Not to mention that I get good gas mileage with whatever oil they use. This is in opposition to whatever C&H Tires on Garrison uses (where I lost almost 50 miles to a tank).

Very cool over the phone .. we had to get two spares for cargo trailer replaced. I was two hours…read moreout and they went ahead and had them delivered and waiting for us ! also they stayed open to do the work for us ! Sooo dang cool of them !!!

Absolutely the worst, do not recommend. Our car was brought in on JUNE 3rd, took until the second…read morerepair estimate was given to our insurance company, now on JUNE 27th it is deemed totaled. Our insurance will pay from that point forward for storage, and I am stuck with a totaled car and a 1,875 storage fee. If they had done their jobs in the first place and looked at the damage and sent it in to the insurance it would have been totaled. I would not have gone a month with no vehicle, and a 1,875 storage fee. Wouldn't let these people touch anything. Won't even negotiate with the insurance on the storage fee.

They did a fantastic job repairing my car after a collision. It was in and out in 5 days. It looks…read morebeautiful, everything works. They even washed it, cleaned out the inside and polished the cloudy headlights. Andy knows how to work with insurance companies, he is very professional but also makes you feel like you are working with a friend.

Thank you to the lady who answered the phone! And thank you to Jesse for picking me up from the…read more40E! I was passing through town and got a flat tire. Being from California, whenever anyone has a flat on the freeway, there's automatic service that shows up immediately. As I was new to town, I wasn't sure what to do so I yelped the nearest town service. The woman on the phone talked me through the process and had Jesse come to pick me up, drop me off at the tire shop and I was on my way eastbound in a few hours! I'm grateful for their help and for their hospitality. Thank you both :)

I think I could have walked there in time it took to get towed. I am on interstate 49 between 2…read moreexits for Alma and they estimate taking an hour to get to me. Then get called after35 minutes and told there is another tow in front of me so sitting on side of road for hours. They only have 1 driver​

I was looking for someone to do scheduled maintenance (change spark plugs). I got seven quotes and…read morethis place had the highest price. They were almost $200 higher than the rest and more than $400 higher than what I ended up paying. Y'all need to check prices before using this company.

Fast and friendly service. Communication and smiles, what a concept. Even taking care of my rental…read morecar needs, Phoenix Tire makes you feel welcome. Thank you.