Horrible CUSTOMER service!!! I have tried contacting Pat since OCTOBER 2018 about GROUT changing colors and FALLING OFF & chips on fiberglass!!! NO RESPONSE read more

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I'd give them zero stars if I were able to. FYI... The owner response below... I call BS... they're brothers and literally located in the same space! We did indeed use Gary's Pools and Patios with Gary Zars, but I wouldn't trust either! Our pool installation started over 7 weeks ago. We are no further along than we basically were at week three. The deceptive and incompetent practices of this business are mind-boggling. We began pool installation over 7 weeks ago. At the time of signing the contract with the OWNER of the company. He told us it would take 2 weeks. The Job foreman a few days later said "no, it takes 3 weeks." Almost a month into installation after a 10 day period where NO ONE from Gary's Pools and Patios returned our calls or called I finally received an email back from the General Manager when I told them I would not be paying on the loan to their company until our pool was completed. Every time I actually do get any information from anyone working there, I get a different story. During the installation, they damaged the fiber glass edge. The Saltwater chlorination System - promised we we purchased the pool, was not immediately installed. Then they said they had to order it. Nearly 2 weeks later it arrived in San Antonio. Five days later they finally installed it. We finally plugged it in and got it programmed, because the employee they sent to do it, had no idea what he was doing. Didn't even bother to look at the manual that came with it. Our entire yard is trashed, because they didn't load the dirt to immediately be hauled away, instead they piled it on our lawn. We now have an uneven, muddy mess. They also broke the sewer clean out access when they removed the dirt. I've asked for it to be repaired for over 4 weeks now. Still not repaired. Ive got bricks placed over the top to keep dirt, water and critters from getting into our plumbing system. The Concrete Decking - offered "free" 3 foot perimeter deck. This is a HUGE joke! The pool install is not complete without it, so it's not at all "free." It's just a sales gimmick (trust me... you pay for it) I asked since day ONE for the name and contact info for the concrete contractor. I wanted to talk about Kool Decking and color options. We've been told they don't know who it's going to be... there are two different ones working on other jobs for them and whoever get's done first. They keep saying there are people ahead of us on the concrete side. Fine... but let me talk with the contractor in advance so they know what we want! Now, after 6 weeks of installation, saying they would get us a contractor, we've finally been told we need to get our own concrete contractor. Thus far we've interview 3. None will work with Gary's due to being owed money or how cheap he wants it done. We are having to pay above and beyond to even get someone to work with us, and we are weeks out due to them being booked. If I had gotten a straight answer from Gary's when I first asked at the beginning of installation, I would have had a contractor booked. We will be waiting at least a month due to late notice booking. We have also been told that we just need to sign our finalization paperwork prior to them releasing funds to pay for concrete. I will not sign a paper saying the work is complete when it is not complete. How in the world can they expect us to sign a paper saying the pool is complete with my backyard is a mud pit and there is no concrete even beginning to be framed in. Additionally, they overcharged us over $1,400 at the beginning. Money that is supposed to be allocated to concrete. Now we are struggling to get a check back from them so that we have funds to pay the deposit with the concrete contractor. Be careful! What they have allocated for concrete is about half what it will actually cost, so you'll owe more money to the concrete contractor above what Gary's Quotes you. This whole job has been a disaster! Buy from someone else! Don't use Gary's! read more

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My partner and I had the worse experience and after approx 6 months of the pool completion, it is falling apart. We had concerns over the pool coping not being properly done and asked for it to be re done, which it was re done but now it is cracking and pieces of concrete are falling into the pool. The lights in pool never worked and when we brought it up, it was never corrected. The paint on the deck is peeling off as well. We are terribly disappointed in the workmanship and quality of the work. I wish we would have looked at the complaints on the BBB- the complaints are on the quality of the work. The complaints mirror our experience. The company send Freddie S. to sell you the product, but fail to deliver. He promised us a flawless product. Freddie left in the middle of the project, apparently was given another position, but never bothered to tell us. The job was completed by David, who honestly, did not appear to know much about the installation. We have been told as none of the issues (coping, lights, deck) are under warranty, essentially it is our problem now. After much debate, we decided not to sue. We did not want to deal with the anguish. I posted this review to bring to light the truth about this company's lack of quality and to forewarn others to choose another company. read more

If you are thinking of having a pool built..I highly recommend Gary's Pools & Patio. We are so pleased with the pool we selected. From the trachoe operator to the concrete guys, true customer service and professionals. Their sales representative Freddy Schafroth was very knowledgeable about their product(s) and spent an hour answering all our questions. It has been a year since we had our pool built with no issues. My husband loves our pool due to minimal maintenance needed. Very easy to clean and maintain. Their sales representative, Freddy has remained accessible if we have questions. He is always very responsive and helpful. Very respectful and caring people and aren't about just selling you pool and forgetting you..Highly recommend them. read more

Great Business! Highly recommended. Freddie keeps you informed every step of the way from start to finish. Great at followup after pool install. Very helpful with any questions and even after a couple years he still keeps up with you. Pools are great and extremely easy to maintain. Most pools have lifetime warranty, can't beat that! Always glad show off pool to anyone interested in one. read more