This was our second year staying at Garza Blanca Puerto Vallarta, and once again, it exceeded all expectations. From start to finish, the experience was exceptional. The food is consistently delicious, with a great variety of options across the restaurants. Every meal felt high-quality and thoughtfully prepared. The staff truly make this place stand out--they are incredibly friendly, attentive, and always seem one step ahead when it comes to service. We especially loved the variety throughout the resort, from the different pools to the bars and dining options. There's always something to do, yet it never feels crowded or overwhelming. The location is also a huge plus--close enough to downtown Puerto Vallarta to explore بسهولة, but still feels like a relaxing escape. A special thank you to Rod and Alejandro at the pool for their extra attention to detail--they went above and beyond to make our stay even more enjoyable. Lastly, we left some items behind by mistake and their staff took great care and urgently shipping our items back to us. They gave us so much peace of mind after a great trip. We highly recommend this resort and are already looking forward to coming back again! And when you go, please tip them generously! They deserve it. read more

Garza Blanca - Poolside service! - Resorts Near Me - Puerto Vallarta, JAL

Hotel beautiful but ladies in the front reception can at least show they are not gossipin. the tall guy seems the manager on sales bad attitude unless he is making a sale he shows is happy face read more

Booked with a group of friends for someone's birthday. Genaro Garcia was our point of contact for Garza Blanca. At first, he was very responsive to our questions. Once we booked, he never replied to a single email or VM. We contacted another person at Tafer Resort Group and they advised us to wait until we got to the hotel for us to add all-inclusive to our booking, because we could get a better rate. When checking in at the resort, the front desk employees not only didn't give a better price, they insisted we had to buy all-inclusive for our entire stay. The check-in process was easily the worst part of our experience. We didn't get all-inclusive and instead spent our money in town. Took a taxi from the airport to Garza Blanca for about $20. Once checked-in, we go to our room in building 5 and the door is open. I walked into the room and the prior occupants are still in the room with nothing packed up. So we complained to the front desk and got upgraded to the Hotel Mousai building which is adult only, with a rooftop infinity pool, bar and lounge. It was nice and the service was excellent throughout the resort. The trolly up and down the hills are unique and fun to use. We would go back again but would not ever book through their agents again, due to the poor customer service. Some others in our group were promised packages that were not honored when they checked in and it took the General Manager getting involved to settle the issues. read more

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For the love of God don't do this. Most of these resorts are going to spend more time trying to sell you something you never intended to buy than they will spend making your stay pleasurable. My wife and I spend 4 hours in one presentation at this hotel along with another hour waiting on the ride back to our hotel! Mexico is bananas! Please be careful. Spend the money on a resort that's not trying to pressure you into buying anything extra. Trust me. It will be worth it. read more

One of the best solo trip I've had. I have a time share there and my first time using it. The staff was amazing and the food is out of this world. Be ready for photo and video dump on my post here but you will see why because I loved every second of it. It's ocean front property and I totally feel safe. The food was delicious and the staff are nice and attentive. read more

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We visited the GARZA Blanca for a bachelorette party and had the best time! all of the staff was so friendly. The food was phenomenal. I was not expecting it to be that good for an all-inclusive. Very happy surprise. The pools were beautiful and the beach had a great beach access with chairs available. The only thing that wasn't great was when we checked in the woman helping us just checked us in and put the wristbands on. She did not go over any of the activities are really how anything worked our room was also not ready and we checked in at four, which is very late the room was ready or after five read more

Dealing with Garza Blanca is like a nightmare relationship that won't go away, won't let you forget all their aggressive, high-pressure sales tactics. The facility is nice enough, but it's just a backdrop for them to sell memberships at every turn. Their sales pitches are full of lies and manipulation. The problem is that they don't stop after you leave. I'm still receiving phone calls, text messages more than 2.5 years after my trip to Garza Blanca...and this after I explicitly asked them to not contact me ever again. Do yourself a favor and find another place to visit in Puerta Vallarta and avoid the Garza Blanca BS. read more

Just had my 3rd trip to GB and left incredibly disappointed. There's a large decline in quality since 2018 when I bought my membership. They're pricing their food and spa like a 5 star hotel, but providing 2 star service. Hoping this can provide management with constructive feedback. - CONSTRUCTION: the noise is inescapable (beach, towers, and Mousai). Tower 4 was terrible. The tile saw ran continuously from 7 am to 7 pm. It was a LOUD chorus of power tools for 12 hours EVERY day. - You hear EVERYTHING from your next-door neighbors due to the adjoining doors. There's zero soundproofing, and the tile floors echo everything. You might as well have a paper curtain dividing the rooms. - You are required to meet with the 'concierge' after you check in. Their real goal is to get you to sign up for a timeshare presentation. If you decline (like me), they will refuse to book services for you. - The concierge didn't meet with me when I checked in (even though it was during normal hours), and instead sent me informal WhatsApp messages for 2 days in a row (with no explanation of who they were, so I didn't reply). They then said it was mandatory to meet with me to orient me to the property (I'd already been there for 48 hours at that point...) and they wanted me to take the trolly to the lobby. I refused, and instead they came and found me by the pool. - There are only 2 restaurants open for breakfast (for the AI plan), and the earliest option opens at 7 am. This left me with no option for food when I had to leave at 7 am for an excursion, especially frustrating since I'd already paid for that meal with the AI. - At breakfast, you are sandwiched between couples doing their timeshare tour (at least 50% of the restaurant guests are on a timeshare tour). You are constantly overhearing the spiel and awkward small talk over their free breakfast. After a week of staying there, it was honestly nauseating. - If you have any sort of limited mobility, there is no way to enter the Panorama pool without walking through 6 foot tall water fountains (that's the only place with stairs). If you don't want to run the fountain gauntlet, you have to straddle about 3 feet and hope you don't faceplant into the water. - Food prices are all over the map, mostly way overpriced. Cocktails are ~$25 USD, a sushi roll ~$25, a side of plain rice was $8. The prices are so steep that it essentially forces you into buying the all-inclusive plan ($155/day) Spa prices have risen a ton. A 50 min treatment runs $220 USD, a 30 min 'add-on' treatment is $150 USD. - The spa experience has gone downhill since my first visit in 2018. They no longer stock routine amenities like razors, and one day the sole container of body lotion was missing, and the sauna was broken the entire time I was there. Not a huge deal, but annoying when you're paying nearly double the price from your last visit. They used to be great about offering a cup of herbal tea and a small snack after your treatment, or a cold face towel after the sauna or steam room, but I was never once offered any of these (I had 3-4 separate trips to the spa). Just felt like the staff didn't care, or didn't want to be there. - Pool chairs: the best pool chairs are permanently reserved for 'elite' members (aka big spenders), even if they're not planning to use the pool that day. Being a regular member doesn't cut it. Us 'common folk' are left to the less desirable chairs, which were almost always in use or had wet towels on them - The music at the beachside pool was loud and terrible. They were blasting club music at 11 am. If I wanted that vibe, I'd stay at the Hard Rock. - A staff member comes to the pool daily around 3-4 pm and flips over the chair cushions for the night. It was midafternoon! It felt unwelcoming. - The amenities/toiletries in my room were never restocked during the week I was there. Again, a small thing, but it all adds up and is not 4-5 star service. There were more service issues throughout my stay, but I'm out of space. read more

Our stay ended on a really bad note because of how the hotel handled our last day. When we booked, we were told that everything would be all-inclusive until the end of our stay. However, on the last day, they suddenly said it only covered breakfast -- even though we had already paid for the entire day, just because our flight was later. We could've easily just paid out of pocket for breakfast, which would have been way cheaper. The worst part was the terrible communication from the reception staff. They were dismissive and made no effort to help or clarify anything. It honestly felt like they were just trying to squeeze more money out of us. Very disappointing end to our trip. Definitely would not recommend this hotel. read more

Nice enough property that's just another series of towers with no personality. The time share predators are overly pervasive. Food was good rooms were clean. The lack of personality made this a place that didn't stand out. read more

We booked what was advertised as a gay-friendly luxury cruise excursion -- complete with a full brunch, open bar, two 1-hour beach massages, roundtrip transportation, and even two bottles of tequila as part of the package. It sounded like the perfect vacation experience. Instead, we were tricked. We were picked up and only after we were already en route did we realize we were being taken not to a boat, not to a beach, but to Garza Blanca Resort & Spa -- where we were subjected to a 75-minute timeshare-style presentation. We had absolutely no idea this was a sales pitch, and no one told us the truth upfront. There was no cruise, no food, no drinks, no massage, and definitely no tequila. Just pressure, confusion, and three hours of wasted vacation time. This bait-and-switch tactic was incredibly deceptive and targeted. And while they did eventually agree to refund our money and return us to our hotel, the experience left a bad taste. LGBTQ+ travelers: please be careful. We trusted this excursion was part of an inclusive, joyful experience -- instead, it felt like a misleading ploy. Just because a company uses rainbow marketing doesn't mean it's acting in good faith. read more

We paid for a panoramic view suite and they gave us a 1st floor level looking at vegetation. We tried and tried to get them to honor what we paid for but they didn't care. Don't trust them. read more

We did the all-inclusive package for Garza Blanca at Puerto Vallarta. It IS a bit pricey but it is the all-inclusive package. For also further context, we went here for a destination wedding and the packages provided were further discounted and it was my first all-inclusive resort experience. The food: Overall, there are a few places that are great but the other places are alright. For the all-inclusive package, I'd say Blanca Blue and Bocados is worth it just to keep going back to enjoy the views and try something different. NOI Italian was okaaay but we only went once with a party of 8 and they gave us a fixed menu which contained alright food. I was really craving pasta and the amatriciana was...alright. The duck though was very delicious. The room service is where it CAN be a hit and miss. We touched base with other friends on what they ordered and the ones that were good was the tuna, burger, pizza, pancakes. For the most part, it isn't terrible. They do provide a lot of condiments, silverware, and services that make it very well done. Don't forget to tip them - I know its all-inclusive but please be mindful of being in a foreign country/place and helping support the local community. The one crappy part is that the room service only runs to 11pm. Which I understand that people need to go home and its probably a logistics/quality aspect in order to maintain everything throughout especially at an all-inclusive resort. There were just many nights that we had to prep a fridge pizza for the midnight snacks after getting sloshed at the rooftop bar. The location: This place is a HUGE property. They have a trolley system that runs every 15min. When its late at night, be sure to ask the front desk of any of the hotels to ensure that it is still running or if not they will send someone. VERY ACCOMMODATING. The Tierraluna Gardens are a very beautiful walk. The shopping area is NOT inclusive and quite expensive for my tax bracket. But if you can manage $100 swimming trunks, more power to you. Maybe that's the "god dammit I forgot" price. The pools are great - I only experienced Tower 4/5 pools and the main lobby pool. Both are great with a wonderful view, the only reason I like the main lobby pool better is because it leads to the beach. There's also showers right to wash off the sand. The beach is nice and sandy, and the water can get a bit wavy if you're a bit older. There's also folks selling jetskii-ing and what not that you can do. Service: Overall not once did I feel inconvenienced. I felt the utmost respect and welcoming hospitality. I've made a few friends along the way with Ivan, Fabian, Marco, Oscar, and Roberto. They caught our vibe and would be reciprocating and understand how much we'd be rallying. We're all adults and didn't get completely sloshed to where we are being ratchet which I think they appreciated. There were signs for no speakers at the pool in Tower4/5, but we still brought it down and were respectful and mindful of others as well as to the crew there. It was funny because the folks mentioned would walk up to say whats up and the wedding party I was with would be so confused. And I'm like what's wrong with making a human connection? Lol. Extra Tips: Be sure to have a stock of water in your room every time you go back from an outing. That way you never really run out. We got the junior panoramic suite - search out the youtube videos for an overall understanding of what you're getting. We enjoyed our suite very much. You might see some reviews of reservation mishaps and food services but I would not pay attention to that at all. Sometimes its like a wedding week, overbooked, and you need to do your part in following up or just being patient with the food when it is busy. Reserve pool chairs when you can through member services if you have a big party. Overall: We had a wonderful time with extravagant views and amazing food and service. I've spoken to other inclusive resort veterans, and they say this one is always the best. I would go again but it is quite expensive so the destination wedding was a nice excuse to utilize it as a vacation. read more

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We spent a long weekend in October at Cara's Blanca resort in Puerto Vallarta with my husband and our 6-year-old son. As seasoned travelers who've experienced many all-inclusive resorts, we were surprised to find that several menu items and amenities weren't included in the package. Pros: *⁠ ⁠Nice facility and room with stunning views *⁠ ⁠Beautiful pools *⁠ ⁠Overall cleanliness and service were satisfactory *⁠ ⁠Food was ok , though not exceptional and many items are not part of all inclusive. Cons: *⁠ ⁠Many menu items and amenities required additional payment, despite the all-inclusive package *⁠ ⁠Small, rocky beach area (not ideal for families seeking a white sand beach) *⁠ ⁠Limited kid-friendly dining options (only two restaurants) *⁠ ⁠Kids' club was disappointing; we wouldn't feel comfortable leaving our child there *⁠ ⁠Resort primarily caters to adults; not ideal for families Overall, our experience didn't feel like a true all-inclusive getaway, especially with a child. While the resort might be suitable for couples or solo travelers, families may find better options elsewhere read more

Garza Blanca - Carza Blanca resort - Resorts Near Me - Puerto Vallarta, JAL

Important items were stolen with no resolve or assistance. Several individuals received food poisoning. read more

Terrible service. I have a baby with a feeding tube and I need 20 more minutes to feed her. There people have no compassion or empathy

This is a massive all inclusive. Multiple buildings connected by trolly cars. The rooms are amazing, great views, luxurious interiors, you feel absolutely pampered. Multiple infinity pools with pool side service. Very private beach with water break very safe for kids and you can snorkel. We saw a sea turtle. However the shallow part of beach is very rocky, it's painful to get in. I saw an old lady fell because of it. The food is not great, mostly American junk food. The main dining room feels like an average continental breakfast, and not a very good one. The paid restaurant is pretty good. And the ugly tipping culture has made it here from America. Almost perfect if they just update the food. read more

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We are members and visit the Cancun location. Beware. Do NOT engage with sales staff. This is an absolute ripoff! You are only a member. You own nothing. The availability is atrocious but you keep on paying!!! Don't be swept away by its beauty. read more

A five diamond resort deserves five stars and a fab review fitting to its fine stature. All inclusive with restaurants galore to pick from and an in-house concierge rounded out the experience. Stunning cute of the ocean from the lobby. Concierge service was a way to schedule dinners which could be more easily done online if offered. Massage experience was overpriced, so we took it to the streets, the hotel strip by the airport had muchos more options in Puerto Vallarta (PV) and gives you a glimpse of city life. We took a bus ride for a grittier glimpse, which took long but Uber is always available here. Restaurants at the sister hotel restaurant were a bit over hyped, the Garza Blanca's Blanca Blue was standout as was the steak house Bocados, slightly less so. Overall, a dreamy experience, and eats worthy of widening a waistline! read more

Garza Blanca - Resorts Near Me - Puerto Vallarta, JAL

There's a lot to like about this all inclusive resort. There's also enough to make you scratch your head. The resort itself is two hotels that make up five or six buildings connected by a trolley. You can intermingle between them, however each hotel has some perks that are only available to its residents. It's a bit confusing, but there's enough other options, so you won't mind. I split a small apartment-style space with family. The space came with a master bedroom and an offset bedroom. Both rooms were large, well furnished and came with a private bathroom, shower and an abundance of closet space. We shared a sizable kitchen with a refrigerator, dining and living space. It was the perfect size. Small enough where we were close, but large enough where we weren't on top of each other. My favorite amenity was the jacuzzi on the balcony, which offered a perfect ocean view. I loved the swimming pools. Some were only available to the specific building's residents, however the public ones were something else. You can lounge, soak up some sun, make friends, keep to yourself and everything in between while enjoying a spectacular view of the Bahía de Bandera and the Puerto Vallarta coastline. We saw whales! You can walk down to the local beach and wade into the ocean, too. Resort employees are close by. They're happy to help you find a poolside chair or two. They'll also make sure you have access to all the food and beverages your heart desires. Don't be shy. It's all inclusive. I wasn't able to enjoy the following because of some prescheduled family activities, but I wanted you to know about the local adventures available through the hotel's concierge service. These adventures include a rainforest hike, kayaking in the bay, whale watching and more. Most are included in your hotel reservation, however some come with an added charge. If this sounds fun, please reach out to the hotel staff. They'll be happy to provide more information. Moving on, as much a I loved what I described above, and there is a lot to love, I also felt fairly frustrated. We were sold on the resort's world class restaurants. I'm not sure that's what we got. The food menu at the pool included hot dogs, hamburgers, chicken tenders and Gringo nachos. No tacos or Mexican street food. The breakfast buffet, while expansive, had limited options. The steakhouse overcooked its steaks. The Italian restaurant, while nice and visually stimulating, took forever to cook and serve our food. Our dinner lasted over two hours. Adding to the examples above, I was really hoping for some local authentic Mexican meals. Unfortunately, they either weren't available or I couldn't find them. What I ate was good, but it could have been better. I was expecting more. We also had trouble scheduling transportation. I was transferred four or five times trying to schedule transportation from the airport. We finally got everything figured out, which I'm thankful for because it was a big help, but it took almost a half hour. Then I had trouble checking in. My dad, who I share a first and last name with, made the reservation. Even though he listed that I was also staying in the room and arriving a day later, the hotel got confused and wouldn't let me in. I explained that my dad had called ahead twice to make sure there wasn't any confusion, but unfortunately, it became an issue. I finally convinced a manager to speak with my dad to clear everything up. Later, once I made it to the room, we got a couple of calls from front desk, who was trying to verify who was staying in the room. Deep breath. Things happen. I think the resort could have been a little more on it and responded more respectfully, however in the end it all worked out. My dad kept his wits about him and was able to get everybody on the same page. Then we all went out and had a good time. read more

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I'm only giving one star because I have to in order to post this review otherwise, it would be zero. I paid in advance for round-trip airport transportation through the resort, expecting a smooth and reliable experience. That was not the case. When we arrived at the airport, there was no one there to meet us. We waited over an hour, confused and frustrated, with no clear instructions or communication from the resort. As bad as the arrival was, the departure was even worse. On the day we were supposed to leave, the shuttle simply never showed up. After multiple calls to the front desk and no real help, we had no choice but to find and pay for our own taxi just to make our flight on time. This was a completely unacceptable experience, especially for a service we had already paid for. Save yourself the stress and book your own transportation this resort clearly cannot be trusted to handle it. read more

A month before our arrival we determined we would have to cancel the booking as we couldn't make it to the resort after all. I called and was told I had to fill out a form, submitting my reasons for not going (!!) and wait 14- 30 days to be refunded the cost of booking two rooms--not a small sum. I have never worked so hard to cancel a reservation, nor have I needed a supervisor to "review" my request to cancel. How complicated does it need to be to cancel a hotel booking? My sense is that they try to keep your money as long as possible. Hopefully our request to cancel will be "approved!" read more

Buyer Beware! Do not purchase this plan. There is absolutely no equity to be gained. You are paying a fortune for a club that is painful get the dates you want. Don't get me wrong, it's beautiful but the sales tactics are shameful. It's a sham as far as I am concerned. read more

Extremely disappointing experience. We paid $1,900 for one night all-inclusive, only to be charged for breakfast the next morning. Management claimed that "all-inclusive" only applies to the day of arrival, which is completely unreasonable. This felt misleading and petty. There are many beautiful resorts in Puerto Vallarta--this is not one I would recommend. read more

Worker named Salvador was amazing to my whole family. He treated us like we were kings and queens and took us on a very amazing hike. He also had fast service. Also, the food was delicious and would highly recommend. The buffet was magical and don't even get me started on the stake. Lastly, the rooms were Phenomenal and the pool and beach were great. Would highly recommend Garza Blanca. Nice job workers and staff. read more

Extremely nice and hard working staff. Pretty views. It was frustrating and annoy to have to get a "bill" each meal. Also I ordered a bottle of wine that is usually $40 in the US and they charged me $240 for the bottle! Total rip off. read more

Constant construction. Beach unusable. Pool too crowded to get chairs or service. Paid for oceanfront room can't enjoy with a migraine from 9am - after 5pm LOUD boulders being moved on beach construction. Completely unacceptable during high season read more

Customer service is non existent here. We had planned to stay here for spring break. Put a deposit down and after trying to plan reservations at the restaurants we could not connect with anyone after 5 phone calls. After reading reviews we didn't want to gamble and have issues while in Mexico. They still owe me a large deposit which I have yet to be refunded. Sounds like from other posts I may get the shaft. read more

We did the All-inclusive. Booked 5 months prior and have a great discount. Got a free upgrade to the 2-bedroom rooms. Building 5. Ask for the 3rd floor and up for a view. The upper pool is pretty empty during spring break. A lot of trees for shade. Please book all your dinner reservations 2-3 months in advance to get your time frame. The beach is very nice and has big waves in the morning. All meals are better than most other resorts. Wifi is slow compared to other resorts. No phone reception at all. Please consider another resort if you have to work online. The staffs are very nice. Please ask and verify your AI room before dining at Hotel Mousai restaurants (adult side, no kids). Room service takes around 30 minutes. read more

There's nothing particularly outstanding, nor bad about the facilities there. Spa was nice (not awesome but nice). Beach was limited but fine. Pools were pools. It's pretty much the same you can get in any PV resort, and we've been to several.... EXCEPT... The food. While it looks pretty and presented well, the quality of the steaks, chicken and all meats (in particular) is extremely poor. Based on my personal experience, I can also say poisoned. Shortly (like 90 mins) after eating dinner at Blanca Blue the night of my arrival, I experienced the most explosive diarrhea of my life. My GF, who has a more iron clad stomach than me, told me I was dreaming... Until she ended up with severe cramping and her own explosive diarrhea about two hours later in the middle of the night. From there, after looking past the pretty presentation, we could tell the food was Grade D or worse all prettied up. Although we remained vigilant with our choices, the stomach pains and BMs we had (4-5x each every day) started to drain us. Like night and day, this changed the day that we went into town and visited random places for breakfast, lunch and an early dinner. Not only could we noticeably taste the better quality of the meats we were eating, our stomach cramps and explosive trips to the can stopped. Until the next day at Garza Blanca when we went back for breakfast. PV is a decent place to visit but if you do, don't be fooled by the literature and the views. I wish I had paid attention to the people here who caught E.Coli at Garza Blanca. I'm pretty sure we did too. Go somewhere that E Coli and diarrhea isn't in every other Yelp review! read more

Garza Blanca - The food in this photo made my bowels scream for mercy. - Resorts Near Me - Puerto Vallarta, JAL

I am a member at Garza Blanca. I have been to all three resorts, Cabo, Cancun and PV. They are all extremely nice. Food is wonderful and their service is outstanding. With that said, it is an expensive resort designed for a quiet relaxing adult vacation. Families are welcome, but the focus is adults. Puerto Vallarta is the best of the three, followed by Cancun. I have read reviews that talk about long sales pitches, poor service, and hidden costs. I have never experienced this or observed it. They do sell property shares and if you go on a discount special, the experience might be different. The spa at each resort is amazing. I vacation a lot, but Garza Blanca is my go to when we are in Mexico. Their 2 and 3 bedroom 'apartments' are huge. read more

I absolutely would never stay here again! They have allowed construction to start at 6:00am and it's still going at 8:00pm I could have stayed home an spent a lot less and been more comfortable! What an absolute terrible place to be! Plus the devided is up on the way in to try and sell us time share/ condos. As bad or worse than Cabo! Spend your money elsewhere!!! read more

Food was great, but all went downhill after trying to sell us on a property. Promises made for resort credits that the resort didn't fully follow through on. We did our part, the resort didn't! A lot of trust lost and will not be a repeat customer! Stay away, or go at your own risk.... read more

My husband and I stayed here for 5 nights. Overall, we had a great time. The staff were friendly and accommodating although more so when tipped even though we opted into the all inclusive plan which included gratuity. If you plan on eating more of your meals at the resort or drinking, this is the way to go. The Food: We ate at several of their restaurants - Noi (Italian), Bocados (Steak House), Blanca Blue (Breakfast Buffet only), and Hiroshi (Japanese.) All were amazing except Hiroshi. Our last night there we ate at Hiroshi and within a few hours, I became violently ill with symptoms of vomiting, diarrhea, cold sweats, chills, incredible stomach pain around 10pm. This lasted for hours until we called the front desk about medical attention and were told they had a doctor on site. The doctor showed up promptly and attempted to set up an IV for me. She was unsuccessful and called in another team member, a paramedic, based on what my husband told me. I was exhausted and half conscious from the symptoms. The two of them tried FIVE times to insert an IV and were completely unsuccessful. They cited dehydration but between that and her "diagnosis", I call it incompetence. By 5am, they had accomplished nothing and the doctor diagnosed me with colitis although I have no history of stomach/gastrointestinal issues. I think she was covering for the resort and didn't want to list food poisoning since they could be seen at fault. At that point, the paramedic took my husband and I took a local hospital and I was diagnosed with food poisoning based on my symptoms and treated. Side Note: The nurse at the hospital was able to insert an IV on his first try. The Room: We stayed in a Junior Panoramic Suite. WARNING: The bathroom door has at least a foot gap between the door and ceiling top of it so you WILL hear things. With a design like that, the door is just for visual privacy but doesn't block out any sounds. The suite is completely open so there is no way to close off the bathroom for privacy. When my husband or I had to use the bathroom for certain purposes, the other one would go out onto the balcony. The room itself was nice and the soaking tub that sits inside by the window was deep and relaxing. The shower was large but the water pressure was minimal. Also the door is glass and see through so if are planning on going with someone you don't want to see you naked, this may not be the room for you. There is a hammock on the balcony which my husband thoroughly enjoyed. The room we were upgraded to after having issues with blinds and a too soft mattress in our first Jr. Panoramic Suite had a GORGEOUS sunset view. The Staff: The staff were friendly, accommodating, and polite. One thing to watch out for. They have "residences" here. The concierge assigned to you WILL push for you to meet with one of their sales people over breakfast to push these onto you. They are extremely insistent to the point of annoyance. We finally put our foot down and even after that, another staff made a comment to us about not meeting to discuss the residence opportunity when we had gone down to their lobby. Overall, if I were to stay here again it would be for the views, private beach access, and most of the restaurants. My hang ups are the bathroom and overall layout of the room we stayed in, the pressure about signing up for a residence with them, and food poisoning at one of their restaurants. read more

Absolutely a boring resort. This is NOT an all inclusive resort. Tips mandated in US dollars. Things die down by 7 pm. Zero money spent on a good deejay or any entertainment. The worse. Completely overrated and overpriced. Food was okay but not great. Limited options. read more

Absolute worst customer service! Got to the hotel in Sunday, to have payment and passports taken for records. Then they actually started taking out our bracelets only to be told they had an "emergency" and we had to be moved to a lower quality hotel. My children were in tears in the lobby knowing the vacation they had been preparing for was completely ruined. read more

I unfortunately bought many points thinking I could make some money renting weeks. Unfortunately I have-not be able to do it in 3 years. No one seems to be interested. I also tried to sell my point back to them and of course no luck there. As for the service, it was great first time. Then the quality of service has decreased incredibly. I was just there 2 weeks ago and the butler service they so much talk about was not available any more. In addition, finding available dates are very hard specially in Puerto Vallarta. I do not recommend buying points with them read more

After visiting a handful of resorts, Garza Blanca hands down takes the cake! It could be because Puerto Vallarta is just an absolute dream, it could be because the food is unreal, it could be the views, idk but I love it here. This all-inclusive resort offered the most stunning restaurants, each with a perfect panoramic view of the water, with exquisite menu options. With a steak house, beach sunset Italian dinners, breakfast buffets with every pastry you can think of, YES EVEN CRONUTS, American grill, sushi, poolside service and more, I'm salivating remembering how good we ate on our vacation to Mexico. You don't expect too much when it comes to 5 star rated food and drinks at all-inclusive resorts, Garza Blanca shut the skeptic in me right up! Strong cocktails and mouthwatering food and kind service everywhere we went! The panoramic view from our room was beautiful enough to sit in and order room service all day, but then we'd miss our infinity poolside views. Everyday was exciting, the ultimate relaxation escape. I highly recommend looking into booking Garza Blanca next time you're in PV! read more

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We had a great time at Garza Blanca. Good food, swimmable beach, really nice service. No diarrhea, nobody tried to poison us at the bar. Highly recommended. I really wonder about those people who wrote bad reviews. read more

Stayed at Garza Blanca for memorial day weekend and I must say it was absolutely amazing. The food, the suite, the staff and everything in between! I just love that we have access for dinner at Hotel Mousai. It would have been amazing if there were more activities at the resort but overall I have no complaints. The trolley was great and the drivers were always so nice. My fave restaurant was Hiroshi! It was FIRE.... so gooood especially the seafood dumplings! MUST TRY! Thank you Garza Blanca for the wonderful stay. See you soon. read more

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