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    Hotel Krystal

    1.7 (34 reviews)

    Hotel Krystal Photos

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    View from balcony, ocean front room
    Valerie P.

    Motel 6 on the beach to some it up. Came here for a wedding in November 2021. Upon working with the agent who was assisting with reservation for the bridal party, it was difficult having to print each document. Fillable PDF's should be considered. I informed the agent we would be getting in around 9am, and if we could do an early check-in. She said yes. Upon arrival, they didn't honor that early check in and said it wouldn't be ready until closer to 3. Mind you we had a red eye 9 hour flight with layovers. They said we can hang out by the pool and use the amenities until our room was ready. My BF and I went to eat at the buffet which is included in the all inclusive package. The manager came up to us and asked for our wristbands. I explained the situation and how the front desk said we could use the amenities, he disagreed and was going to charge us for the plates we made ($30 per plate, US dollar). I gave the plates back to him as that food was NOT worth $30. Our room was ready a little before 3 and we were so exhausted we lost out on our 1st evening there. The Key to the room is an old metal card, and if you lose it you have to pay for the lock smith as they only have one key available for the guest of that room. The all inclusive alcohol doesn't begin until 11 and there is only one person manning the bar. By that time there is a long line, so if you do decide to stay here get a couple drinks at once. The food was no better than microwavable generic food. The staff were friendly, and tried there best to work with the low accommodation obviously put in place by management. We had an ocean view room which kept us sane during the stay here.

    Mold in the corner of our shower
    Josh C.

    This place is an absolute joke. We ended up switching rooms because our first room was a joke. The a/c didn't work, the pool filter didn't work, some faucets had either only hot water or cold water. Couldn't get both from a few of them. The shower was what used to be a bathtub, and they just threw a shower head and a piece of glass in the front half to stop the water from coming out. That didn't work out too well and nothing was ever sealed off and water leaked everywhere. After the first week we switched rooms. The a/c finally worked in here! However....there were many other issues. Yet again the pool didn't filter so we never ended up using it. Just sat back there going to waste. There was mold growing from the roof that started working it's was down the ceiling. Doesn't look like that section had been cleaned in a very long time! Some of the bricks around the back door were falling apart. Had the same issue again with the bathtub turned into shower. Water everywhere! The other bathroom we had has spots of mold growing along the shower. This place was just a freaken joke. 20 years ago it may have been a great place. But it sure doesn't seem like they did any maintenance on it and it is completely run down. Don't waste your time coming here!

    Villa
    Tramaine B.

    Im torn between a 3 and 4 star. It wasn't horrible but it wasn't the best either. Hotel Krystal sits right on the beach in Puerto Vallarta, Mexico. You have the choice of staying in a regular room with a view of the water or a villa suite. They offer all inclusive which includes breakfast,lunch, snack and a dinner buffet; unlimited non alcohol and alcohol drinks. You also have the choice of making reservations at the Japanese or Italian restaurant on certain nights. My room included a king size bed, mini fridge, safe, sitting area and a view of the Beach. They provided bottles of water (I didn't drink but I heard that the water was not good). Gym, two pools, a Kiddie pool, a kitty recreation area, a spa and lots of activities to do on the beach. We didn't spend much time in the room or even at the hotel however when we were there we were able to relax and have a nice time. 99% of the staff only speaks Spanish and the 1% that speaks English, it was still hard to communicate. I understand, Im in Mexico, native language is Spanish. However, its also a tourist location, guess I excepted at least someone to speak a clear sentence. The food was definitely not the best; for almost a week didn't eat any meat.... I love meat. I had lots of liquor and fries while at the hotel. The view was calming and spectacular. During the night, you can see the stars as if they were reachable from my balcony. One thing I didn't like is that they tried to sell you a time share. I go on vacation to relax not listen to a pitch. (Sales people spoke great English). At the end of the day ... I probably wouldn't stay here but if I have too I wouldn't pay extra for the all-inclusive.

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    5 months ago

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    1 year ago

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    8 months ago

    Smells light sewer and Ernesto Gonzalez is a joke old & long walks to your room first and last time staying here!

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    6 months ago

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    2 years ago

    Pésima atención al cliente. Los cantineros poco amigables. No se te ocurra llegar antes por q no te dejan entrar. Muy mala la comida.

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    5 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    Never book the hotel here if u gonna have guess come to visit ....they charge you extra money for bring anyone here it's horrible

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    6 years ago

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    Hotel Krystal Reviews in Other Languages

    Review Highlights - Hotel Krystal

    There's also a small 'bodgea' right outside so you can get snacks and beer (or liquor

    Mentioned in 2 reviews

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    Marriott Puerto Vallarta Resort & Spa - Mahi Mahi Tacos lunch at Las Casitas.

    Marriott Puerto Vallarta Resort & Spa

    4.1(269 reviews)
    2.5 km
    $$

    This hotel has my utmost respect. We were staying here when the cartel violence in Puerto Vallarta…read morestarted and we were told to shelter in place. This hotel took care of everyone. The workers that couldn't go home were housed. The guests, like me, that were checking out were allowed to book another night, even though they were in a sold out status. The hotel mgmt took care of all of us in such a beautifully kind manner which allowed us to find some safety while the town was burning due to the car fires. The property is right on beach, has a family pool and adult swim area with hot tubs in both areas. We booked a hotel room that had a small pool access from the patio. They have 2 swim up bars, a children's play area, spa and an excellent workout room. I was told they will be renovating the hotel this summer 2026, which is needed in some areas, such as the spa. It was a very enjoyable visit other than the cartel action and I would stay here again if I come back to Puerto Vallarta.

    Great place for adults ; not many kids. Pools were well maintained, adult pool warm, larger pools…read morecool which was nice. Two swim up bars. Food: Several excellent restaurants but Buffett pricey, instead a 15 min walk to marina area for much more reasonable food. Great ice cream in lobby, opened til 11:00 pm too ! Gift shop needs expansion. It could be a money maker if it had more products to sell. Bummer. Water was pricey! 5$ for a bottle. Room: beautiful and get an ocean view. The sound of the ocean at night is awesome! Pillows were Devine.

    Photos
    Marriott Puerto Vallarta Resort & Spa - Junior suite bedroom section.

    Junior suite bedroom section.

    Marriott Puerto Vallarta Resort & Spa - Sunset view from the 8th-floor balcony

    Sunset view from the 8th-floor balcony

    Marriott Puerto Vallarta Resort & Spa - Birthday Celebration Greeting upon check-in

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    Birthday Celebration Greeting upon check-in

    Hilton Vallarta Riviera All Inclusive - Guest room

    Hilton Vallarta Riviera All Inclusive

    3.5(299 reviews)
    8.9 km
    $$

    Dear Yulio, As we are celebrating our final evening here, I…read morewanted to personally share our experience at Sunan. This was, without question, one of the best dining experiences we've had at Hilton Vallarta Riviera. We returned again tonight, and once again the service and quality were absolutely exceptional. Edgar (Captain), Abraham (our server), and Isaura at the front delivered an outstanding level of professionalism, warmth, and attention to detail. Everything was handled seamlessly, and they made our evening feel very special. The food was excellent from start to finish--the shrimp tempura, satay selections, sea bass, desserts, and drinks were all consistently high quality. This team truly operates at a five-diamond standard. No confusion, no unnecessary upselling--just genuine hospitality and a focus on delivering a great guest experience. You should be very proud of this team. They represent exactly what hospitality should look like. Thank you again for everything. We truly appreciate it and look forward to returning. Warm regards, Dr. Ardy Farokhirad

    I love love love puerto Vallarta. Such a neat town, especially the romantic zone…read more This hotel is a little outside of there but just a quick Uber drive. The hotel was mostly clean and the staff was super friendly. It helped being a diamond member with Hilton. The pool was never too busy. The ocean was a little dirty and smelly. But the all inclusive was a little disappointing. We ended up going into town to eat 90% of our meals. It all tastes pretty cruise ship like even though we were in paradise in Mexico. I would suggest just booking a cheap hotel in the romantic zone and skip this place. Especially if you have any standard with food. We found it to be pretty disappointing.

    Photos
    Hilton Vallarta Riviera All Inclusive - Guest room

    Guest room

    Hilton Vallarta Riviera All Inclusive - Health club  fitness center  gym

    Health club fitness center gym

    Hilton Vallarta Riviera All Inclusive - Guest room

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    Guest room

    Grand Velas Riviera Nayarit - Bathroom

    Grand Velas Riviera Nayarit

    4.5(94 reviews)
    9.1 km
    $$$$

    This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

    **BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

    Photos
    Grand Velas Riviera Nayarit - Health club  fitness center  gym

    Health club fitness center gym

    Grand Velas Riviera Nayarit - Beautiful arches

    Beautiful arches

    Grand Velas Riviera Nayarit - Restaurant

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    Restaurant

    Garza Blanca - Beach view!

    Garza Blanca

    3.1(297 reviews)
    10.7 km

    This was our second year staying at Garza Blanca Puerto Vallarta, and once again, it exceeded all…read moreexpectations. From start to finish, the experience was exceptional. The food is consistently delicious, with a great variety of options across the restaurants. Every meal felt high-quality and thoughtfully prepared. The staff truly make this place stand out--they are incredibly friendly, attentive, and always seem one step ahead when it comes to service. We especially loved the variety throughout the resort, from the different pools to the bars and dining options. There's always something to do, yet it never feels crowded or overwhelming. The location is also a huge plus--close enough to downtown Puerto Vallarta to explore بسهولة, but still feels like a relaxing escape. A special thank you to Rod and Alejandro at the pool for their extra attention to detail--they went above and beyond to make our stay even more enjoyable. Lastly, we left some items behind by mistake and their staff took great care and urgently shipping our items back to us. They gave us so much peace of mind after a great trip. We highly recommend this resort and are already looking forward to coming back again! And when you go, please tip them generously! They deserve it.

    Hotel beautiful but ladies in the front reception can at least show they are not gossipin. the tall…read moreguy seems the manager on sales bad attitude unless he is making a sale he shows is happy face

    Photos
    Garza Blanca - Wash room

    Wash room

    Garza Blanca - The view when walking into the lobby is breathtaking

    The view when walking into the lobby is breathtaking

    Garza Blanca

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    Hyatt Ziva Puerto Vallarta - Our king suite!

    Hyatt Ziva Puerto Vallarta

    3.6(313 reviews)
    7.1 km
    $$

    My wife and I had the pleasure of staying at Hyatt Ziva Puerto Vallarta for a wedding, and since…read morethe accommodations were already chosen for us, I didn't read any reviews beforehand. But after seeing some of the mixed feedback now, I was honestly surprised. It seems like this place can be very hit or miss. Thankfully for us, it was definitely a hit. We were there for three nights, and overall had a great experience. Our main complaint would be the food, which we found to be mediocre overall, though there were definitely a couple of standouts. Next time, I'd skip the buffet except for the freshly made stations, which were the only part consistently worth it. We really enjoyed the teppanyaki at Tamari, and the fish and shrimp tacos from Blaze were so good we had them twice during our stay. On the other hand, dinner at Blaze was unremarkable and we were disappointed with the pizza and zeppole from Melanzane, though we didn't get to try anything else there. I do wish we had stayed an extra night or two to explore more of the dining options, though based on what we experienced, we may not have missed out on too much. Every staff member we encountered was friendly and helpful. Special shoutout to Rafael at the club lounge bar and Lizbeth at reception - both were a pleasure and made our stay even more enjoyable. I was also surprised by the size of the gym and the variety of equipment. I made sure to get at least one workout in and really appreciated the incredible ocean views while doing so. We visited in February and never felt like the resort was overcrowded. In fact, some restaurants seemed surprisingly empty at times. One thing worth noting: they have pickleball courts and a basketball court, which we didn't see advertised anywhere. We would've packed our pickleball gear had we known, but fortunately they provide equipment you can borrow. They also offer activities throughout the day - we mostly enjoyed the evening bar shows. I'd definitely recommend downloading their app to keep track of the schedule and access other helpful hotel information like menus. Overall, this was a very enjoyable stay and a strong positive experience for us. I'm giving it 4 stars instead of 5 because the dining experience didn't quite match the rest of the resort. While the food could be more consistent, the friendly staff, beautiful setting, amenities, and relaxed atmosphere made it a memorable stay.

    We used a resortpass for a day pass here and enjoyed ourselves…read more The buffet had plenty of great options - don't sleep on the salmon, as it was absolutely delicious, as were the potato tacos. We spent most of our time at the adult pool which was a lovely location with an infinity pool, hot tub, and drink service. There was also a great view of the beach, which seemed very private. The atmosphere in general was relatively relaxed and upscale, and not too many kids, but maybe it was off season. Overall, would certainly go again!

    Photos
    Hyatt Ziva Puerto Vallarta - Conference Room

    Conference Room

    Hyatt Ziva Puerto Vallarta - Beautiful beach wedding reception

    Beautiful beach wedding reception

    Hyatt Ziva Puerto Vallarta - Overcooked lobster

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    Overcooked lobster

    Hotel Krystal - resorts - Updated July 2026

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