We bought a house and had been smelling a faint smell of gas from day 1. It turned out that our gas…read morefireplace needed a new pilot assembly and frankly we didn't really understand how to use the remote controls for the fireplace anyway so we gave Hearth and Home a call. Our service person was excellent - polite, efficient and tidy. He fixed the problem, gave us instruction on how to use the remote and checked over our other fireplaces for good measure. They don't clean the chimney if you have a wood burning fireplace but I would not hesitate to call them for any other gas fireplace issue.

Hello, I have to highly recommend this place. Very pleasant and informative service from David. I…read morecome from Europe and was searching for information for my house is the Czech republic. Just wanted recommendation and be more clear about my future decisions regarding heating. David is very helpful and knowledgeable and I really would love to recommend this place to everyone. High end service. Thank you. Sarka

Drove from Cochrane Saturday in Dec hours said open but was closed !!! Wtf spend a minute and…read moreupdate your hours Won't make the drive a second time You lost a sale Mr fireplace

Buyer beware!! I had Mr. Fireplace come out to service my fireplace in Calgary. Within a few…read moreminutes of the service guy arriving he had shattered the front glass. Fortunately, the company had an extra glass available and after the fireplace was serviced a new glass was installed. The company then proceeded to charge me $280 for a what was supposed to be a $125 job. The service guy claimed this was the standard charge and I was not being charged for the glass. He was at my house for a total of 30 minutes. I called Mr Fireplace for an explanation. How could I be charged $280 for a job that was quoted $125 over the phone? The owner Brian called me back a couple of days later. He explained that I was indeed being charged to replace the glass (hence the extra charges) because I did not have proof that I had properly maintained the glass, therefore it was not the service guys fault. Unless you have proof that you have had your fireplace maintained annually don't hire this company as they will assume no liability. Misleading company! Stay Away.

Amazing Customer service. Thank you!!!! Good price and good products. service was great and on time.read more

Terrible terrible terrible customer service over the phone. So rude and rushed. Didn't listen and…read moreended up telling me just go to walmart and get a heater. We just need a piece for our fireplace?

One of the worst experiences with a small local business I've ever had. Called this company to fix…read morea gas fireplace. Apparently parts were no longer available. Agreed to purchase a used unit that according to "Ryan" was the same output as the old one & lightly used/almost new. Cost $1300 plus $500 installation. It seemed ok once in, but quickly it appeared to be lacking in heat output. Once I downloaded a manual it was discovered that this unit was only around half of the BTU's of the old one & was at least 17 years old. A couple of days later the fan stopped working. When informed of the data "Ryan" completely denied these facts presenting spurious excuses & double talk. He refused any remediation other than to put $1300 to a new unit priced at $7000. A similar unit cost $5000 at actual dealers. When replaced by a reputable service person, it was observed that the "Ryan" install was a mess of wires & shoddy gas connections. An $1800 rip off by a fast talking con

We had to get the chimney and gas fireplace in our new house fixed, and Ryan was great! He cleaned…read moreand serviced the fireplace to make it safe, and had the parts on hand to repair it. He also took a look at capping our flue and made sure we understood what was going on. He was very friendly, quick, and easy to work with. He was also able to accept visa on the spot which was very conviennent!

I was looking for a wood stove, and happened to call up Hearth Fireplace Depot. They were…read morephenomenal to work with. Cliff, the owner, answered the phone and gave me all the time in the world, answering questions, providing insight to his craft, and ultimately setting me up with the perfect fireplace, and all the piping etc I could need. My installer was here yesterday and found nothing lacking. Cliff also offered to buy back any extra parts we might not use in the installation. It was a wonderful experience working with Hearth Fireplace Depot, and I would highly recommend them for their customer service, knowledge, and years varying quality product they have available.

I needed to replace a non-working gas fireplace in my basement. I called 7 stores and visited 3…read moreshowrooms. In the end, I selected Cliff, Mike, and the team at Hearth Fireplace Depot. They were awesome! They explained things clearly and patiently (I knew nothing about fireplaces) and answered all my questions (even the silly ones). They made sensible recommendations; I ended up with a lovely 36-inch linear unit. They had really creative ideas for the installation (in my case, how to get a slightly larger fireplace in the old space). They offered an extremely fair price. They showed up when they said they would. They responded quickly and always followed up. The installation was quick and easy. They took care of all the logistics. They left the place clean. They always wore masks. And they had great recommendations for tile distributors and installers. Plus I like that they are a Calgary-based small business. I can't recommend them highly enough. I'd use them again in a heartbeat.

Got gas? Hope so …read more.. My wife and I recently moved and bought a home in McKenzie Towne. The home we bought had an undeveloped basement - our plan was to develop it right away. Our previous home had a NG (natural gas) hookup for our NG BBQ... this house did not. I have a number of friends who work in the trades industry so I asked my friend and framing contractor (Dave Bates - Timberstone Contracting) for a Gas Fitter referral. Dave introduced me to Rick Kirkland - the owner of Protech Plumbing. After a brief call with Rick and confident he understood our needs, I agreed to his his service. Rick sent one of his crew (Jesse) to see our home and estimate the job. * instal a natural gas line to the back of the home for our BBQ * instal a NG line into the kitchen for future use of a gas range * re-run a couple existing gas lines which hadn't been ran through the floor joists Jesse quoted the work needed and Rick arranged for the city gas inspector. Rick really made it easy to work with him. Jesse was great. Not only did he do great work but he also saved us a massive headache & expense. During the installation of the NG BBQ line, Jesse noticed some condensation in the home's rim-joists. After closer review and a call the to builder, we all realized the rim-joist vapour barrier had been improperly installed! Had this gone unnoticed the condensation would have inevitably caused serious damage to our home - long after the reno - and resulting in a lot of money to correct the problem. Thanks to Jesse, this giant headache was avoided. As for the work Jesse did - fantastic. Clean, on time, and professional and as per the price quoted. Lastly, a couple weeks after the install of the NG BBQ line, I noticed the smell gas around the BBQing area. I was convinced the smell was coming from the newly installed NG hookup. I called Rick to inquire... Rick sent one of his crew the next day... and we discovered the NG hookup was just fine. The gas smell was coming from a hole in the BBQ gas hose itself (I must have damaged it during the move). Oops... my fault. Rick said "no worries"... it happens. He didn't even charge me for the service call. He should have... and would have happily paid for it. I was extremely impressed with the work and professionalism of Rick and his crew. More so, I will be forever grateful for Jesse's discovery of the condensation found in the home's rim-joists as well as the money saved from it's immediate repair (covered by my home warranty). I've since recommended Rick and the services of Protech Plumbing. They've loved Rick and his services as much as we did. I continue to confidently refer the services of Rick and Protech Plumbing. If you need a plumbing or gas fitting service, do not hesitate to give Rick a call - I guarantee you, you wont regret it.

My dealing with Protech to install a gas line for my BBQ was stress-free from the initial quote to…read morethe final handshake. Their quote was very detailed, leaving no room for misunderstanding. A technican (Jesse) showed up and gave me pricing for two options (inside and outside piping). They arranged for the city inspector to come and managed to finish the whole thing in two days. Their staff were very friendly (Rick, Sandy, Jesse, Sterling). If I had a negative comment it was about the choise of how he ran the line in a certain area (under the joist instead of above it). I left it to his professional judgement and when I thought about it after the work was done, I thought he should have done it above the joist. I should mention though that when Sterling came back to grab the gauge, he voluntarily checked my BBQ. He figured out why it was wobbly and gave me a few metal sheet screws from his van so I can tighten it up! That's added value. The final price came to exactly how the quote mentioned. I highly recommend them. I will enjoy BBQing tonight!

We have purchased a valour gas fireplace insert, between getting it installed and the follow up…read moreservice I wish there was a way to provide more then 5 stars. The fireplace was leaving a white haze in the house Roger and the team have been to the house multiple time and have phone just to make sure everything is resolved. If you are purchasing a gas fireplace insert, I would not go anywhere else. I could not be any happier.

From the owner: Alladin-Air Manufacturing Ltd is Calgary's oldest Valor Fireplace dealer. We offer complete service…read more- from sales to installation. Our knowledgeable staff will take the time to learn your fireplace needs and wants and then find you the one that surpasses your expectations. With our wide selection of gas fireplaces, steam baths and more, we're sure we have something just for you. If you're looking for high-end service on a quality fireplace to add that finishing touch to your home, give us a call and see what we can do for you!

Shawn Craig came to my place and he was EXCELLENT! He really knows his stuff and help with…read morecleaning and how to avoid Carban Buildup moving forward!! I strongly recommend Shawn Craig and the entire staff at Classic Fireplaces. Kent Richardson

I contacted classic fireplace distributors through their website for a service and clean. I let…read morethem know the dates I was available on the times and asked for a callback of what day and time they booked. Andrea did this flawlessly and called me back as requested with the date and time that the technician Chris would show up he showed up at exactly the day and time as promised by Andrea. Chris did a great job! he cleaned my fireplace and clean the pilot assembly, he gave me a new Amber's for my fireplace and a new wall switch. He was very pleasant and very effective. He only charged me $167. Which I found to be extremely reasonable. They will be my go to classic fireplace distributors for years. I am so very happy.

I bought my Prestige pro 500 from this store in 2020 and it has been the best cooking appliance…read moreever. From bbqs to rotisserie it's the best bbq i have ever owned. I recently contacted Ryan at the store and he has been most helpful. If you need anything contact Ryan. He will sort you out! Thank you for your help Ryan!

Bought an entire new outdoor kitchen and grill. What went the best was the pick up. The young…read moregentleman who worked in the warehouse was incredible kind and friendly. He ensured we had all the pieces/boxes by double checking. Helpful to load the boxes onto our trailer. Thank you! Super nice to have smiles and competent staff when visiting locations.