Always a pleasure working with this team! Dr. Sy-Le, Julie & the entire team takes such great care…read moreof our donors! It is a pleasure to create families with you all!

I truly wish my experience had matched the level of care I felt at the beginning--but…read moreunfortunately, it did not. Before paying the global fee, I felt like an important patient. I felt heard, valued, and taken seriously. However, once the payment was made, everything changed. I began to feel like just another number--unheard, dismissed, and overlooked. I came in with concerns about unexplained fertility issues on my side. At 32 years old with no natural pregnancy since I was 22, I knew something wasn't adding up. I tried to express these concerns to Dr. Le and even questioned whether further investigation--like a laparoscopy--should be done before moving forward with IVF. Those concerns were not taken seriously. Later, my OB-GYN diagnosed me with endometriosis, which should have been explored sooner. To make matters worse, I had a cancelled IVF cycle. At that time, Dr. Le clearly told me--multiple times--that I would NOT be charged because he felt the cancellation was due to his error. Now, the office is attempting to bill me anyway, and I'm being told he "doesn't remember saying that." That is incredibly frustrating and disappointing. I would never have agreed to proceed otherwise. After going through a failed IVF cycle--spending my inheritance on the global fee and medications--I returned for a follow-up, only to be told we should consider laparoscopy and IUI. I even asked why those options weren't explored before IVF, and I never received a meaningful answer. Those steps could have saved me significant emotional stress and financial loss. What hurts the most is the lack of empathy. In the beginning, there was optimism and reassurance. Over time, that disappeared. I felt dismissed, unsupported, and ultimately forgotten as a patient. This has been an extremely painful experience--emotionally and financially. I trusted this clinic with something incredibly important, and I feel let down at every stage after payment was made. I sincerely hope they take accountability, especially regarding the cancelled cycle charge that I was explicitly told would not happen. At the very least, I believe some effort should be made to make this right--whether that's honoring what was promised or offering a reasonable path forward. VERY DISSAPOINTED. And as usual with this clinic, I still feel as if I'm only a number and no sincerity with the Care.... --Hailey V.

This review is entirely about the staff. I scheduled an appointment with a specific doctor about an…read moreupcoming surgery. I asked them to get related records and then the day before my appointment, they call to tell me that I'm booked with a midwife instead? Why would a midwife help me with an upcoming surgery? The staff is incredibly unprofessional, rude, and not timely.

1. I was seen on 10/26/2022 for bloodwork and ultrasound to check for ovulation to start estrogen…read morepriming. I was told at the end of my appointment when I asked for next steps that I would be contacted. I AM certain that I ovulated over the weekend and was not given instructions to start estrogen priming. From my standpoint, if that if it is required to estrogen prime a certain # of days before starting stims this cycle is lost. 2. The only updates I was given about my cycle was that we needed to start stims by 11/10/22 to get my retrieval done by Thanksgiving. Which is why I think the ball got dropped on the estrogen priming cycle. 3. The lack of clinical care is concerning, I have had consultation, CD1 labs/ultrasound, and now a mid-cycle check without any vitals taken.

Can't recommend Dr Saleh and his wonderful team enough. We struggled with infertility due to PCOS…read morefor many years. Dr Saleh was very hopeful from the get go and was always honest with us every step of the way! We successfully transferred 1 embryo and it lead to the arrival of our beautiful baby girl in December. If your looking for a reproductive endocrinologist I can't stress enough that you are in the most wonderful hands and best of luck to all!

I would recommend Dr Saleh to anyone experiencing infertility. He is very thorough and explains…read moreeverything in a way you can easily understand. I was seeing another provider and had four embryos placed in different occasions, none of them sticked. When I had my first appt with Dr Saleh, he told me we would not use those last two embryos until we figured out what was going on and how we could get pregnant. I remember he told me I will make sure you get pregnant and I did! I have twins! I can't be more greatful for him and his staff. The Dr, the nurses, the staff are amazing. IVF or infertility treatments are not 100% guaranteed, but I will tell you, this Dr will make everything he can to help you.

Dr. Thompson was amazing and took such good care of me before and during my second pregnancy. I…read morewanted to specifically write a review about my experience with her during my pregnancy. I've had some mental health issues for as long as I can remember, and during my last pregnancy I struggled with it a lot. Working with Dr. Thompson was completely different. She took my mental health into serious consideration and made sure I knew how important it was for me to take care of that as well as my physical health. She is also the reason why I started seeing a therapist; as she heavily recommended it at the beginning of the pregnancy and that on top of my medicine management made the whole experience so much healthier mentally than my first pregnancy. I absolutely love Dr. Thompson and I'm excited to have her as my OB/GYN for years to come! Also, her nurse was incredible as well! Deliana (not sure how to spell her name, hopefully I got that right! Haha) also got back to me quickly about any questions (even stupid pregnant ones) I had.

I had a very disappointing experience with Dr. Abaigeal Thompson. I'm a 22-year-old female with a…read morehistory of severe side effects from birth control, which I clearly explained. Despite this, she brushed off my concerns and pushed birth control anyway, offering no real explanation, alternatives, or discussion- it felt like it was prescribed simply because of my age. I also never received my lab results and had to call weeks later to find out I had a yeast infection. I was told I didn't need treatment if I "felt fine," yet no one had informed me what symptoms to look for. When I asked questions, I felt talked down to instead of helped. Overall, I felt dismissed, uninformed, and unheard. I would not return to Dr. Abaigeal Thompson or recommend her to anyone looking for a provider unless you want someone who shoves birth control down your throat. Never ended up taking the many prescriptions- thank goodness!

Dr Jones office provided a comfortable environment as soon as I walked in. When meeting with Dr…read moreJones she was personable, patient and provided me with insightful information to make decisions pertaining to my fertility. I would definitely recommend her to anyone seeking answers about their fertility

From Sept 2021 until Monday, November 21, 2022, Dr. Jones, and I had great interactions. For more…read morethan 40+ days I had been having problems with nonstop bleeding. After having a consultation with Dr. Jones in October 2022 it was decided polyps may be the culprit. I was scheduled for surgery on 11/2 with a pre-op appointment on 10/17. I called in and asked Dina, Dr. Jones scheduler, that the surgery be moved up, I was bleeding nonstop. I was feeling faint and sick daily, I wanted to have the surgery as quickly as possible. Dr. Jones scheduler Dina was snippy, condescending, and short throughout the process of scheduling and rescheduling my surgery. She scheduled me on 10/18 for surgery with pre-op on 10/17. The appointment for 10/18 was never scheduled. I found this out by speaking with someone in the Dallas office, then checking the portal and seeing my surgery date was still 11/2. Each time I talked to Dina, she was unprofessional, snippy, and rude. She never sent over surgery instructions although she said twice, she would. Finally, after some back and forth I was scheduled for surgery on 10/17. I specifically asked, "so I just show up on the 17th with no pre-op?" She said yes. The day of the surgery Dr. Jones was not happy, I had not had pre-op. She was rude. My husband was very upset with the way she was speaking to me. I didn't say anything because I didn't want to go back and forth with her before surgery. I sent her a message on 10/17 in the portal about all that had happened with Dina. She claimed she had not seen my message in the portal, which is hard to believe because she had seen the other two, I sent. I specifically said, "I thank you for moving your schedule around to accommodate me and that I did not have a problem with you, but with Dina. If she's a representation of you then I would not return if that's all I had to go on." No one replied. During my appointment with Dr. Jones on November 21, 2022, Dr. Jones was unprofessional, rude, argumentative, and defensive. I said several times that I appreciate you moving my surgery date, my issue is with how Dina treated me not you. I could barely get a word in to explain without being cut off and told, she did me a favor and she would never move up a surgery for another patient. She was very rude. I have never had a doctor speak in such an argumentative tone as Dr. Jones. When it was time to go over my surgery her level of care and bedside manner had completely diminished. I had to pull teeth to go over everything concerning the outcomes of the surgery and next steps. After the dismal news she provided, I will definitely seek a second opinion. On 11/22 I created a post in DFW Black Healthcare Providers Facebook group to see if anyone had similar interactions. By 11pm that night I had 53 comments with about half claiming to have had similar interactions with Dina or the issues with scheduling. The morning of 11/23 my post was deleted with any notice or commentary. I think it's essential that was share feedback which is why I've posted this review.

I love Dr.Chilvers and her team they helped me conceive my miracle baby! I love that fact that they…read morehave several locations and that she listened to me and we came up with a plan together! She also prayed over me and my baby!

We had an initial consult with Dr Gada. His bed side manors were awesome. He seemed to really care…read more After the consult we decided to move forward with our fertility journey. Just to give you an idea of what all procedures we did with him, here's a list. 1- IUI 2- Egg Retrievals 2- Transfers (one was only an attempt) 1- Polyp removal surgery Once the initial great consult was over..... we almost NEVER saw the Dr. We saw him only for the major procedures. Never for sonograms. Never for appointments leading up to the procedures. Not even for our IUI. We didn't even talk to him at any point during or leading up to our IUI. A nurse performed the IUI, not him. After my first egg retrieval we decided to get our embryos PGT tested. The company that they sent our biopsy's to..... LOST OUR BIOPSIES. It took a month and a half to get the results in on if our embryos were okay or not. Every time we would call the company to ask if they had found them, they didn't even know what I was talking about. I called Dr Gadas office on two different occasions in tears that nobody would help me and they lost our biopsy's. We were informed it was up to me to figure it out. They wouldn't even call the company for me. It was DEVASTATING. A nurse gave me the company's representative number and said "Maybe this will help, there's nothing else I can tell you." Fast forward to our transfer. Again- One of the only times we see the Dr. I ended up having a miscarriage. Never talked to the Dr, not even a phone call once it was confirmed I was having a miscarriage. I finally called the office to see if we could talk to the Dr to see if we would change protocol, or If he had any idea what happened. We were informed he could "maybe call us on a Tuesday when he got off work." I pleaded for them to ask if he could call after 5:30 as I had to work that day (they wouldn't let us pick any other day.) We were told they would leave him a note and that's the best they could do. Sure enough, he called at 4. I couldn't answer the phone so he had to talk to my husband. My husband recorded the conversation so I could hear it later..... he wouldn't even get my chart out to look at it during the conversation. Fast forward to egg retrieval number 2. We again asked if we could talk to the dr to see if our second egg retrieval would follow different protocol..... again.... We were told he would "try to call us on a Tuesday after work"..... and again.... He didn't even have my chart pulled when he talked to us. We were nothing but another cow in his cattle call. Fast forward to my next transfer. They MISSED my ovulation and we had to scrap the ENTIRE cycle. No call from the Dr. No changed protocol. We didn't even request a call from the dr after that. On top of the Dr complaints, many times the nurses missed things. You're never assigned one nurse. You talk to the office through a portal. So many times you talk to multiple people who don't know what you're talking about. Because of this MANY times we had to remind THEM to send in a prescription. On one occasion they didn't even remember they were going to put me on birth control to speed up my transfer date. I had to go over it with them and request it be done. Unbelievable. My husband was FURIOUS. The amount of negligence was so upsetting and truly disturbing. We stayed with him so long because we kept thinking "We're almost done after this procedure." But then we'd have something else go wrong and when all was said and done, we were with him almost exactly a year to the day. We were nothing but a cattle call. The real kicker. Dr Gada was SO HARD to get ahold of and NEVER was there for ANY appointment other than a procedure. But once we decided to leave, he immediately called me and asked if there was anything he could do and if I was okay. A YEAR We waited for him to talk to use and at least act like he cared. Fast forward to now. We switched Dr's and the difference was night and day. We were assigned a nurse and she's the only nurse we talk to. And she answers all our emails and has regular meetings with us to make sure we feel secure in all our decisions. We see the Dr EVERY visit unless it's something super minor like a blood drawl. The level of care is SO UNBELIEVABLY different. Once we got away from Dr Gada I started reaching out to other women. Here's what I figured out. Years ago he cared a lot and was super attentive, but once his numbers got to where they are now, he does as little as possible and relies on his nurses to do everything else. And on top of that, his nurses are vastly over worked. All I can conclude is it's now about the money for him. My husband decided half way through this I would leave this review no matter if he got me pregnant or not because the care was so awful. We finally left, not pregnant. But not becoming pregnant is NOT why this review is being left. It is the level of care, or lack there of should I say.

I never had a male doctor but I'm glad I switched to Dr. Wang, He makes me feel very comfortable,…read morecaring and actually listens to what I'm saying, answers all questions and always finding a solution instead of saying "You're pregnant, what do you except" which those words came from a female doctor, which is why I made the change in the first place which I'm extremely happy and pleased with my choice! Staff is very nice, professional and clean! Not to mention they have me in and out without a long wait which I love. 100% recommend

I normally don't write reviews, but I feel obligated to share our experience with Dr. Mamaram…read moreCeesay at MacArthur OB-GYN in Irving, so that other families--especially first-time parents--can be warned. My wife started her prenatal visits early in her pregnancy and was assigned to Dr. Ceesay. From the very first visit, things felt wrong. Dr. Ceesay was routinely late, showed no interest in answering questions, and often made us feel like our concerns were a burden. As first-time parents, that was devastating. At one point, Dr. Ceesay told us we were fully covered to deliver at Baylor Scott & White in Irving, and we trusted her. But when my wife later had a fall and needed an emergency checkup, we went to Baylor Scott--only to find out later from Dr. Ceesay that we were not covered there at all. She suddenly said we'd have to deliver at a hospital in Bedford, over 90 minutes away from our home, and told us that was our only option. When we expressed our concerns, her tone was cold and dismissive. At our 39-week appointment, she asked if we wanted to schedule an induction. We said we'd prefer to wait until 40 weeks. She agreed and said she'd see us next week. At our 40-week+3 appointment, she asked if we wanted a "sweep" but didn't explain what that meant. We declined because we didn't understand. After we looked it up outside the clinic and realized it could help initiate labor, we immediately went back in to ask for it. Dr. Ceesay refused, saying we'd need to book another appointment and left. We then asked her to schedule the induction. She said, "You declined last week, so now they'll fit you in whenever they want." No guidance, no support. At this point, my wife was past 41 weeks, and we had no idea when or if she'd be induced. We tried calling the clinic, sending portal messages, and leaving voicemails. No response. The front desk even hung up on me--twice. I eventually called the hospital myself. They confirmed that they were unable to reach Dr. Ceesay or her medical assistant, despite multiple attempts. After days of stress and no help from the clinic, we were finally scheduled for induction at 41 weeks and 4 days. When my wife was admitted, she had to undergo an emergency C-section--the umbilical cord was wrapped around our baby's neck, and we nearly lost him. We spoke with clinic management afterward, and they promised a follow-up within 3 days. It's been weeks. They never called back. Dr. Mamaram Ceesay's care was negligent, cold, and dismissive. She ignored our messages, abandoned us past 41 weeks of pregnancy, and showed zero compassion. If it wasn't for our own persistence and the hospital staff, we could have lost our child. If you're considering MacArthur OB-GYN in Irving--especially as a first-time parent--please think twice. The lack of communication, professionalism, and urgency could cost you everything.

We love Dr. Patel. He really cares about his patients! His staff was great to work with and we are…read moreso glad we found them. We have a baby due in January and we were thrilled with the results.

I had a consult and labs and then no call for follow up and no plan... just left waiting. Switching…read moreto a different md for Ivf. They have an answering service from India as a third party and if you message on the portal no one answers. Consult was great but follow ups are non existent. I would go elsewhere.

In the moment, and as a 1st time IVF patient, I thought my experience was "normal" but after I…read morefinally switched clinics, I realized how bad my experience was at DFW Fertility. Over the course of 2.5 yrs, I did 5 retrievals, 1 transfer (ended in MC) and countless tests. Spent about $75K cash out of pocket at this clinic, not including meds. Dr. Thomas is very sweet & knowledgeable, but I only spoke to her a few times. Once at the initial meeting, and only after that when something bad happened. The place runs like a puppy mill. There are too many patients, no personalized care, all paid for in cash. Every time I tried to schedule a call to talk to the Dr. my 15 minute phone call appointment was usually 1-2 weeks out. I had no direct contact with the Dr, only my nurse, which changed a lot. It would've been nice if Dr. would've updated the plan/protocol, but nothing changed after each failed retrieval. After 5, I was told "this is your new norm". I switched clinics & that turned out not to be true. Medication protocol change made all the difference!! & I have new Dr's email for any questions. Better 1-on-1 care. The nursing staff was nice, but no one took the time to read my chart before seeing me. "What are we looking at today?" was usually the 1st question. I shouldn't have to tell the nurses what I am there for each time. The most heartbreaking instance was when I was in for bleeding, actively miscarrying twins, & nurse asked me what I was there for. Take 2 minutes & read the chart!!!! I didn't see Dr. at this visit, even though she was aware I was coming in. I was lucky enough to get a grant for IVF, the check was sent directly to the office. The 1st one for $10K and the office staff/billing dept. lost it. I called for literally weeks looking for it (tracking info said it was delivered). No one knew, & everyone I spoke to was irritated to deal w/me. I was told that it wasn't there & I needed to figure it out. A few days later, I was told it was "sitting on someone's desk" & was never put in system. Fine, mistakes happen. But, same experience w/the second check. Next, I again was lucky enough to have $7K in meds from a VA pharmacy sent for free. All refrigerated. I spoke to my nurse beforehand & was told it was fine to pick them up at the office. I was again calling for days looking for the meds & spoke to at least 5 different people who had no idea where they were. A consistently rude & unhelpful woman named Colleen in billing had the nerve to ask me "Are you sure you're actually a patient here?" on one of the calls. I nearly lost it. Next day, they are "found in a fridge" that no one looked in, out of the original box. My husband went to pick them up, & watched the staff get from a hallway. I'm not convinced the meds were ever in a fridge at all. My retrieval that round came back with nothing... Next, the billing staff repeatedly coded one of my medications incorrectly to insurance for weeks. I told them multiple times (after spending hours talking to insurance) that the meds needed to be billed through my medical, not pharmacy benefit. I was told they didn't know how to do that. The back & forth, lack of effort, & timeline squeeze, resulted in me coming out of pocket $2500 for 1 injection so my transfer could happen on time. 2nd time I had to get it I started the fight with the billing department a month early, and magically they did it correctly = $0, covered by insurance. The girl in billing was incredibly rude to me & told me that I should've had my nurse confirm how it was being coded, & it was my fault I didn't alert more people the 1st time. I was in the office trying to get documentation of the submittal for my reimbursement claim, & I had to argue with her for 30 mins to get my own documents. I went to one of the 5 retrievals and on my way into the office, I stepped on a bag of blood vials outside the building on the ground. I think this is more the runner's fault than the office, but it was just another issue in failed process. Patients' bloodwork results can be time sensitive & it would have enraged me if my cycle was pushed back because of such a careless mistake. Plus, names were on the vials. I turned it into the nurses, I got a "meh" response & didn't feel like it was important to them. Different retrieval, we were using frozen sperm, I had already gone back for the procedure, and my husband was called to give a fresh sperm sample. He explained we were using frozen sperm, & the nurses were unaware. Retrieval was unsuccessful, I wonder if this contributed. Broken process/bad communication. TJ at the front desk should be retrained to work in the service industry, particularly one so expensive & emotionally burdensome on the patient. I might as well have been buying a car w/how unconcerned she was with my questions. Halfway rude. Theres more but out of space. I wasted time, eggs, & $$ here. Spend $$ elsewhere w/individualized care & plan updates.

What can I say, I'm super happy. Dr Lee and her nurse Kim were extremely helpful very informative…read more My husband and I have tried over 4 year to conceive and it has been a process and I'm truly thankful for Dr. Lee and her nurse will definitely help me achieve my goal. A big shout out to Kim who always answered all my questions always stay on top of everything I'm truly thankful.