I told the doctor I had my tonsils removed, but she insisted on giving me a strep test. Never once…read moreasked about COVID.. I was literally in the actual room for 25 min and got charged $200. $200 for a literal waste of my time.

One of the few physician-staffed "urgent care" facilities we've found within convenient driving…read moredistance. On a weekend, when your malady isn't serious enough to wait in the hospital ER, but you require a bit more care than provided by a nurse practitioner at a Walgreens "Take Care" clinic, this might strike you as an acceptable alternative. I'm not so sure. The website proclaims: "Most patients treated and released in less than 90 minutes!" This time, 90 minutes after arrival, we were still waiting to see a doctor, and had to leave in order to make it to another commitment. Perhaps there was a difficult case in one of the examining rooms, but, the thing is, it didn't look that busy.

Lady at front desk was very rude! I waited over an hour. Dr did not really examine my foot or have…read moreme stand or walk on it. Didn't order and x ray or anything. My heel still hurts. Waste of money.

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

This facility bills as if it is an emergency room visit and not an urgent care visit. Bill was…read more$900+ whereas a similar visit to a different urgent care the bill was only about $200. They blame it on insurance even though it's their fault and refuse to correct it. Do not go here, find another nearby urgent care in surrounding towns.

Poison Ivy got me again! This year has been horrible for allergies and poison ivy. I tried to…read moretough it out, but after two weeks it kept popping up in new and interesting places. I was now playing wack a mole! I finally conceded. Okay you win Poison Ivy. Hubby checked online to see which urgent care was open. I picked this one and I'm so glad I did! Everyone from the check in staff to the Doctor was wonderful. The nurses were so kind and the doctor was awesome! I was in and out in record time and headed to Walgreens to pick up my medication! I got you now poison ivy!

My husband just went and got no care. He took off work and was told he has a virus and was given…read moreno prescriptions to help him. He can hardly swallow his throat is so raw. He was told to take a lozenge. You never see a Doctor here just nurse practitioners. My husband is almost 60 years old so of course he already tried lozenges and over the counter medicines. Avoid this place!!! Expensive and no help!!!!!

I just called seeking medical care for my sick husband. Here's the conversation…read more...... Do you do the rapid covid test? No, we are not a covid testing center. (in sassy tone) You don't do covid testing at all? Yes, if you qualify. 9 out of 10 don't qualify and then they are mad. silence Then, would you not ask what is wrong with the caller? No, you have to make an appointment and be seen. We are not giving out the qualifications over the phone. Then everyone would qualify. Wow...yelp reviews were right about you guys. Have a nice day. click. Are they providing medical care or just taking payments from people seeking medical care. Gotta say, the state of healthcare is the lowest it's ever been in the good ol US of A.

This is the "take care clinic" closest to E'ville residents. I arrived about 8:45 am on Saturday,…read morewith one father-son combo in front of me. Two touch-screen check-in stations booted up around 9:00 a.m. I was invited into one of two exam rooms for registration by an assistant, who took my vitals, and copies of my personal ID and insurance card. Then I was excused for about ten minutes before being invited into another room for my REAL exam. Quick check by nurse practitioner, antibiotic prescribed, payment processed. It's a little different to do the "paperwork" in the exam room, but there's no time spent at a receptionist station before or after. Prescription was sent to the pharmacy ten-feet away (my choice), and I was in and out with antibiotic in about one hour. This was actually my third "take care" visit - the first two years ago, and the second for a flu shot last month. If you have a minor ailment or injury when your regular doctor's office is closed, or just want a quick-stop flu shot, "take care" is a great alternative.

Did you know that in between every appointment, they need to take a 15 minute break? Me either,…read moreexcept that I've been sitting here for an hour with only 1 person and a vaccination ahead of me. I later found out the NP was training a student, so some forgiveness required. Overall, the NP was VERY thorough, almost to a fault, but it was appreciated. Diagnosis seems accurate and they had the 6 prescriptions filled in a matter of a few minutes, super quick for this Walgreen's pharmacy. I would recommend the Take Care Clinic to a friend who, like me, was unable to get in to see their PCP and wanted to be able to get back to work rather than waiting an extra day or two.

If you have any kind of cardiac event, do not come to this hospital. There isn't a cardiologist on…read moresite in the evening. And they have mid levels on staff. Very dangerous as they are not equipped to handle the many variables that come with cardiovascular disease. Women and diabetics of both sexes present with atypical symptoms and often have normal looking ecgs. A mid level is not going to catch unstable or stable angina in most of those cases. They gave me a GI cocktail. Well, it has phenobarbital mixed with lidocaine and Pepcid. lol I guess they thought it was aNxIetY since I am female. I have a pretty high calcium score. And it is on the LAD. Thankful for a good pcp who sent me for stress testing and labs etc. We will handle it. I know not to ever take family to this hospital for anything other than a hang nail.

This place is more concerned about saying Thank You and hope your visit was enjoyable...If only…read moretheywould put as much effort in trying to get competent staff. Took off from work just to be told they could find my appointment..And said we can reschedule...Which means another missed day at work...What a joke..

Quick excellent care as always! The staff is always takes such good care! Thanks so much!read more

Don't go here if you want to leave with your debit/credit card. Receptionist didn't give me my card…read moreback then told my granddaughter she gave it to me, she didn't. She gave me my drivers license and insurance card then hurried me to the doctors office so I just dropped what she gave to me in my purse and went with her. Soon as I got home (no stops) I wanted to put the cards in my wallet guess what debit card was missing.

Easy to make an appointment, and was quickly seen. Staff were friendly and the place itself was…read morevery updated and clean.

Review: On 8/12/25, I called Mercy GoHealth Urgent Care…read more(South Hampton) because I needed help. At 12:35 p.m., the receptionist hung up on me. When I called back at 12:40 p.m., I was met with hostility from Amy, Tiara, and Passion--who said they were RNs. They refused to let me speak to management or the Nurse Practitioner. When I simply asked for the address to confirm I had the right location, I was threatened with the police. I left that call in tears, feeling humiliated, dismissed, and unsafe. I believe I was denied care because of my disability and a pending malpractice case against Mercy. The interaction triggered my depression, anxiety, and PTSD so badly that I had to seek emergency behavioral health treatment. No patient should ever be treated like this when reaching out for care.

I had a great experience. The nurse who took my blood pressure and the healthcare provider who…read moretreated me were very friendly, polite, and patient. They took the time to answer all of my questions and made me feel comfortable. Everything went very well, and I'm very satisfied with the care I received.

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.