My wife and I went for blood tests prescribed by our primary care provider. The technician…read moreapparently took it upon herself to determine that her lipid test wasn't medically necessary when she entered the data into her computer prior to performing the blood draw. My blood draw was painless, but my wife suffered through being stabbed 3-4 times before the technician finally found her vein. We both were prescribed identical lipid tests but when upon receipt of the Medicare summary, my test was paid for by Medicare but my wife's was denied. The attitude of the technician displayed towards my wife was one of disdain and my wife commented on it after we left, figuring that she was biased against Asian people with the way she did her test after seeing how mine was done. Find a different source for lab work than this location. I will never go there again.

Best Quest experience I've ever had. I had to do my glucose test for pregnancy so I was there for…read moreover an hour and the phlebotomist made my time so pleasant!!! I also hate getting my blood drawn and she talked to me the whole time which calmed my anxiety. Will definitely go back here if I need to!

I had to do a new type of colon cancer screening called Guardant. The staff wasn't trained on how…read moreto do it and she was very stressed and thorough on getting it right so it took a little longer than expected. Staff was so kind and explained it was something they don't do often so it took a little longer. Both ladies working on 6/26 in the Collinsville, IL office were so professional working to solve the issue I was very impressed.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

You check yourself in via link through text or a kiosk. The wait time wasn't terrible but not great…read moreeither. I was in an out in an hour's time. However, my phlebotomist, Jake, was amazing!! I have had terrible experiences with getting blood drawn, most have a very hard time with my veins. He did not. He was personable, kind, gentle and got it first try! No digging, doesn't look like it's going to bruise, etc! Thank you, Jake! I will definitely be requesting him when going from now on.

Absolute trash quality every time I have come here. Every time I come here it is at least 45…read moreminutes after my appointment time to even get in. It took them an hour for one person before me last time I visited. What if I decided to show up 45 minutes late for my appointment? While their website is useful, the actual people are not. And to give you an idea of their horrible customer service, just notice that every response they have to negative reviews is a cut and paste; completely indicative of the lazy service they provide. I will go somewhere else in the future.

Got in fast, had blood taken and couldn't even tell when Kim stuck me, painless. One of the best…read morevampires I've ever had blood drawn from

horrible service. I brought in a urine sample from a patient I care for to be checked for UTIs…read more seen quickly but staff members told me that I would have to put on gloves on - open urine sample container - use their test kit to obtain sample - then pour remaining urine in toilet and dispose of container myself. extremely disappointed in service and staff

Terrah provided amazing, quick service! I had to have routine blood work done, and she was…read moreexcellent!

Michelle is a amazing! I am a super hard stick and she gets me on the first time, everytime!!!…read moreBlood draws suck, she makes it easy and fast!

ehhhh, i don't think i will return to this facility. the people working in here are kind of…read moreunprofessional. The workers talk very loudly and scream/yell back and forth to each other, having personal conversations while drawing blood. I had an appointment at a certain time, I expected to be seen within 20 mins or so, I waited for 45 mins. Lady stuck me and i was left with a big bruise for 2 weeks.

If you need any type of blood work or lab work done, GO HERE! Their staff is so, so nice and their…read morewait times are super short even for walk ins! I came here after my doctors office could not run my annual blood work at their office and I was so happy I stopped here. I signed in and 15 minutes after sitting down, they took me back. My phlebotomist was named Goldie and she was such a pleasure to work with! Even with a scaredy cat like me who rambles and gets nervous around needles, she made me laugh so hard and made me feel completely at ease. I did have to pay out of pocket for my blood work, but the insurance will reimburse me. Since Quest isn't affiliated with any hospitals, they have the patient pay up front then bill the insurance company after the visit. Once they get the bill, they'll reimburse you however much. All in all, this is such a great place for any lab work. So fast, so friendly! They will definitely see me again for my next visit!

Excellent lab tech withdrew my blood. I'm a tough stick as my veins collapse. Didn't even feel her…read morestick me!! Plus great personality. My go to lab.

Never really had any issues here. They run on time. They aren't very friendly but I'll take…read moreefficient over friendly.