Gator Custom was quick to make themselves available the same day as my evaluation for a new chair even though I had service with another company that no showed on that appointment. The process took time dealing with insurance but when I contacted their office I was updated about everything along the way. As promised they had my chair equipped with everything within the budget my insurance would cover. I recommend Gator Custom Mobility, and I have seen first hand how their competition disregards anyone outside of their immediate area. Insurance companies will make the process lengthy, but Gator Custom went to great strides to ensure I got what I needed. read more

My family has been using gator, custom mobility for at least 15 years as my sister is confined to a wheelchair. It is especially during this holiday season that I would like to recognize Steve and his staff for their willingness to help with all of our mobility needs. From a custom built van, to a power wheelchair and everything in between. Thank you for your continued kindness ThankYou GCM. Sincerely, Kavanagh Family read more

If you ever have need for any mobility device, I strongly encourage you to check our Gator Custom Mobility in Gainesville, FL. They are consummate professionals. Jeremy Mason worked closed with my Physical Therapist to tailor make a wheel chair that fit my needs. Mitch Warren was splendid at explaining how to use my chair and adjusting it to fit me. These folks are first class. I recommend them without a single reservation. read more

The service department always goes above and beyond to meet my needs. They are a little busy but Steve makes time to talk and answer all my questions. They have put the customer's best interest before the money more than once. read more

Slow, Slow, Slow! I brought the part I needed into them and told them how much it would cost and where they could get it but they took 2 weeks to confirm before sending the price quote into my insurer for authorization. It has been 3 weeks and I am still waiting. I guess when you have no competition you can get away with this level of service. Very disappointed. read more

I have been wheelchair-bound for 12 years. Gator Custom Mobility has supplied me with multiple devices to ensure that I have the ability to be mobile in the community. Without their expertise, I would not be able to work or travel comfortably. Steve and his staff take the time to listen and make sure that you have everything you need to conquer any disability you may have from walkers to vehicle conversions. read more

The worst Steph of people that I've ever met in my life would never recommend them rude and arrogant had a referral from my position for six months and did not do a darn thing and then came to my home and told me that because my home is to small that I cannot have a voucher when I already have a power chair that is seven years old would not even recommend them to my enemy. Call to speak to the office manager I was told was not available and that they would not tell them to call me back. Do you self a favor go somewhere else and don't waste your time and money on this company. read more

They refuse to to repair my chair kept saying when we have another customer in your area they would come help me. Not how you suppose to treat your customers. Been over a year and chair still not repair. read more

Very rude customer service. I need a battery charger which is under warranty and I can not get any helpmfrom these people. I wastold I would get an appt. scheduled in 7-10 days. Two weeks later, NOTHING read more

I purchased my power chair from Gator Custom but the paperwork provided by the physician that they obtained was complete but Medicare rejected it twice before it was finally accepted and I received my chair. I also called them many times during the process and very rarely got a message returned. I am still waiting for a call about an additional piece of equipment I need but have given up after 4 months and 3 messages. I did recently purchase a vehicle with a Braun lift installed and wanted to bring it in for service to be sure there are no issues as it is new to me. I called after 1 pm on Monday and left a message to call to speak with service. By 4:20 pm I still had not gotten a response so I called again to find out service is a one man show and that he will call when he can. Now it's Tuesday and he has had all day to call me back and nothing. I am telling this story because people need to know this is not good customer service and it pissed me off enough to take the time to write this and I hope it helps someone to choose a different company if excellent customer service is what you believe you deserve because you won't get it here. I know I will never get a call back and I don't know exactly what I would do if I did. read more

I have tried this so called reputable company per request of my Dr office. Not only are they rude n not caring when u ask questions on why it takes 5 months for them to order n deliver power equipment and do nothing but give u the runaround, they have came up with every exc use under the Sun n if you question them they get very rude. As I had all info front my doctors office prior to making the call. I spoke to Nicole and Lydia both who were extremely rude. I don't u,understand why it would take 5 months to deliver medical equipment that I need. I have no legs n rely on this equipment and they haven't even gotten approval thru the insurance company. They tried to say its because I'm going on vacation to Pennsylvania. Well here's the problem with this I had script from doctors office in Feb 2015. Gator came to my home on March 6th 2015 and told me 6-8weeks. Not a problem very reasonable to me. At that time I told the gentleman I was going to Pennsylvania in June.he said "that's not a problem you will have you equipment by the first part of May at the latest" I had no issue with this. Now to do nothing but get run around n no answers except now in August we will have to start again n it should take 6-8 weeks from then.why didn't they order this or even get verification from the insurance company once my Dr office sent u papers is unknown to me I have had same insurance (Medicare) thru United health care since January cuz they even tried to pull the you switched insurance companies.Nicole said "your doctor never faxed paperwork "after talking to the so called office manager Lydia she says "we received your paperwork from the doctor but you switched insurance" which I haven't. As an office manager u would think Lydia would of found out what happened as she not only was rude to me John from United health care called u were rude n had different stories to him. Heather the physicians assistant called you and you won't return her call. And now Dee who is the nurse thru United health care has also called your company and you all were gone from the office at 230 pm except Nicole? Really you really need to restructure your organization if you are going to treat people like this. Handicap people like myself don't ask to need this equipment because we want to play with it. We need it for everyday living. Your ignorance of our situations and uncaring and rudeness is very uncalled for n u should b ashamed. I even asked to speak to Lydia supervisor n was told I'll have her call u nd have yet to hear a thing from her. This is a business I would shy away from n if you go on Facebook I'm not the only complaint they have. Its sad you treat the handicap this way in need this equipment n now because u don't give two shots u have to start all over. If any one needs equipment really wouldn't suggest going here they r very rude n uncaring and by the time they get around to ordering my chair it'll b Christmas at this rate cuz 7 months n u want me to wait anothr 6-8 weeks your timeline n mine r way different. I pray to god you r never in a situation to need this just to survive like I do it's unfair n unacceptable read more

i attempted to purchase a motor chair and a lift. after 5 minutes in the store i knew these rude uncaring people were not for me. left and bought equipment some place else the same day. shopping somewhere else is an option for everyone. use it. read more