I got my windows a few years ago and sadly, I can say that SGM doesnt stand by their work or…read moreproducts. I spotted a defective install on a part of the house I rarely go to because of plants and vegetation and snakes (!) Anyway, during a deep clean, I noticed on window was badly installed, it was crooked and a 1/2 gap in the bottom where it wasnt leveled. The screen on that window wasnt a fit either and you cant remove it without breaking it. Strange that this widows is the one with all the problems. Anyway.. I called and was told I had to pay $350 service charge upfront(!) for them to just come out and inspect and I am assuming anything they find wrong will be charged too. These companies are all working hard to get your business, often it is the customer service and guarantees/warranty that makes the difference. SGM offers neither. I have used them for years because I like to support local businesses. This was a huge mistake.

Sarasota Glass and Mirror did a fantastic job of replacing our old windows with new storm windows…read more Scott and his crew were polite, and professional. Our job took only one day. They arrived on time, set up and completed their work quickly. We passed the City inspection two days later, and the crew returned to wash our new windows . Great company and service. please consider them for your business or home. Top shelf company!!

Very disappointing. They are not the quality company they used to be when they worked to obtain…read moreand keep loyal customers. There is so much business they no longer have to admit and fix issues when their installation teams do a poor job or their internal processes don't work. Time between purchase and installation is well beyond promised and the product and installation is wrought with problems, then call it warranty work. Next time I will hire a BBB accredited company to have a way to obtain adequate compensation and resolution for poor performance. There are other quality choices locally.

There is something seriously wrong with mullets aluminum. Last year I called to get a quote on…read moreinstalling sliding glass doors in my lanai, and got jerked around. Nobody came... no quote. I figured maybe they were swamped because of hurricane Ian. A year later, I called again and they told me they would have a different estimator give me a call. Weeks later, never heard from them. I'm done with Mullets Aluminum. Horrible. They will more than likely go out of business with this type of behavior.

$86K project, 88 problems, 0 accountability…read more * Declared "finished" when 27 windows still had 88 issues: scratched glass, windows that wouldn't open, missing trim, paint stains, dirty residue. * Delays dragged on for 8 extra months. We had to act as project managers just to get the work corrected. * Unprofessional behavior in our home. Employees complained about us, mocked our requests, and admitted themselves they "couldn't believe" the state of the work. * Payment bait-and-switch. We chose this company because they promised full credit card payment with no fee. They changed policy mid-project and refused to honor the agreement. When we escalated to management and even the owner, we were brushed off and told no refund or adjustment would be given. They did finish the work, but only after we managed the project and audited their work for an extra 8 months. Save yourself the stress, time, and money -- hire someone else.

Adrian, Adrian, Eric and Roberto did our install of 14 windows on the second floor of our condo…read more They were punctual, professional and cleaned up after themselves daily. We bought them pizza for an outstnding job! The follow up from Miguel was outstanding. Kevin, our sales representative was easy to work with as well. The GM , Rick and his front desk, MIa addressed you with a warm greeting throughout the process. This comapny is a well oiled machine. The inspector just came today and everything went smoothly. Glad that we put PGT hurricane windows.

Finally got around to getting estimates for a cracked bathroom window pane. Had 2 other businesses…read moregive me quotes as well as Fixit Pros. Went with Fixit Pros because... #1) They give free estimates, #2) They arrived on time for scheduled appointment, #3) Price was right in line with other quotes, but #4) Both gentlemen were extremely polite, accomodating, professional, very customer oriented and experienced. Three days later my window was ordered, installed and I was left with no mess to clean up. I highly recomend them 100%.

Service to fix a sticking impact window was scheduled quickly. I was given a couple different…read moreoptions with reasonable prices quoted on each. Saved me having to replace the window which would have cost $$$.

Justin and his team were the bomb! Prompt, courteous, professional! They did what we contracted…read morefor, but they went above and beyond. Unbelievable company and people to deal with. Highly recommend this company.

Will and Eli did a wonderful job, were very professional and had supervisors stopping by several…read moretimes to see how the job was going. I would definitely use them again!