I was looking for an insurance broker for content insurance, and had heard from a friend he used…read moreIntact Insurance, so I contacted Callow to get started. Strangely enough, he tried to dissuade me from using them because they hinted they only used a couple insurance companies and they weren't the lowest price. I said it was ok. I told him that my fiance and I had recently moved into an apartment together, and we needed to get content insurance. When he asked for my fiance's name, I stumbled, and he commented I must not have known my fiance for very long. I laughed it off, and said I've just had a long day. He then proceeded to tell me that I sounded very young, again insinuating I didn't need insurance. To be honest, I don't really see how this has anything to do with content insurance or why this would be a factor in determining a price point. I absolutely do not think it's any of his business how long I've known my fiance for, or how old I am. That being said, I didn't go with them for insurance, and I don't think I could ever recommend them to anyone I know.

I've used Mark for insurance ever since I was in university. Their firm is primarily engaged with…read moreinsurance for the media and entertainment industry, which I think may have led to the confusion and dissatisfaction the previous reviewer noted. For our work, Mark has never provided anything less than exceptional service...over the years I have had him write several policies and he always explains them in great detail and turns around the applications very quickly. My partner and I have recently started a company and he spent about an hour with me going over our insurance options. To me, Mark Callow is a very kind, approachable person and I appreciate that he doesn't make starting out in this crazy industry feel like some kind of handicap. As a young creative professional, the business end of the business (insurance, accounting, legal) can be very intimidating, but I never feel anxious about calling on Mark to help out.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Talked to Allan Pun, that's one straightforward representative, easy-to-explain/understand on the 5…read moreW's of buying life insurance. He gives you all the options and lets you decide; if you ask him questions, he'll give you his advice. Takes into budget as consideration too....so it's not like he's trying to sell you the most expensive policy lol Gave me the info about a month ago, and didn't bother me like a cheap suit, and without naming the rest of the competitors, I felt him/Investors were pretty good to deal with. I found with insurance or any sales ppl, sometimes they're just a bit too aggressive. In particular w/ a sensitive issue like life insurance, etc., you just have to feel comfortable before committing. no one likes to be pushed into a sale, and that's where I found Allan to be a pleasure to deal with.

Allan Pun will go over with you the in's and out's of investing. I been buying stocks,bonds,RRSP…read morefrom Allan straight up shooter he will tell you why you should invest with this company and NOT with this one. If you want sound advice go see Allan PUN for all your retirement needs

Robert has helped me with my disability and life insurance every step of the way. Initially he sat…read morewith my wife and I, listened to what we wanted, asked questions, and then came back to us later with options that were customised to our needs. My life policy ended up being more affordable and without the exclusions that I received a previous quote from someone else. Also, as my disability and life insurance needs have changed since taking my original policies and he has been great along the way in helping us adapt to our changing needs. Laurent has also been great at helping if Robert was away. Robert is professional, polite, on-point, timely, helpful, and never pushy.

I had a meeting with Laurent Munier to acquire health and dental insurance, and it was a complete…read morewaste of time. The whole event was rushed and disorganized. He made reference to health plan charts, which he had forgotten to send prior to the meeting as preliminary reference for my options. Still, we went through the usual exploration questionnaire, through which he also took the opportunity to pitch other businesses I wasn't interested in. I had taken an hour of work for Health & Dental insurance. When the meeting ended, Laurent Munier had explained that: 1. He would send the health plan charts he'd to forgotten to send prior to meeting 2. He would send a personalized health plan according to what he had learned in the interview/meeting. 3. He would send a follow-up e-mail, as customary, with details for our next meeting. None of that happened. Still, I took the first step to send a follow-up e-mail the next day because the whole point of the meeting is of importance to me(health). No response. No one should have to chase someone around for service. Meeting with Laurent Munier was a waste of my time.