My husband and I have been using Westland insurance for many years.We have never had a claim and we…read moreapparently got a good rate because we are seniors and own our home. We recently shopped around to several different brokers and found that we could get the same coverage for 60-75% less than Westland was charging us. There is something wrong with this picture.I will never use Westland insurance again and I suggest that anyone who wants reasonable insurance to go elsewhere

The Manager, Paulette and her team were very helpful, smart and able to think outsid e the box,…read morewhich a lot of insurance brokers aren't. I was dealing with a transfer of ownership with a fleet of vehicles, and tight timelines, and they got everything done flawlessly and made it easy for me to work with them. I will definitely use them again for my personal insurance services in the future as well.

Just renewed my ICBC basic with Jennifer. Great service, very knowledgeable, easy in and out.read more

Best Insurance company I have ever dealt with. Nolan Bohnet is simply the best agent I have ever…read moredealt with. He is so organized, knows his stuff and a pleasure to deal with. Much appreciated.

If I could give 0 stars, I would. This insurance company is the biggest scam! They sent me a bill…read morefor a missed payment of $94 back in 2022... 3 years later? I also realized I didn't need the extra insurance and canceled it over a year ago. Why are you just contacting me now, and why was nothing said about a 'missed payment' at the time of cancellation... because there never was a missed payment, maybe? I'm very good with my bills and always, always, ALWAYS on time with them. I haven't had an NSF fee in years because I budget and save accordingly. They literally pulled this out of thin air. Highly do not recommend! Save your money.

horrible customer service. waited forever to get a call back and then finally gave up and went…read moresomewhere else.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!