It's rare these days to be able to call a company where real people answer calls and have the…read morepatience to listen and take the time to explain the options. Alan, the Project Manager from Genesis was exceptional. He is knowledgeable, professional, and kind, and shows a genuine desire to help people. He came right at the appointed time and was thorough despite his busy schedule. He came to assess if there was too much moisture still in the ceiling drywall from water that had leaked into the suite below mine a week earlier and provide an estimate on the cost to do repairs. Alan double-checked and triple-checked using his various tools. He was very patient to answer all our questions to our satisfaction. I highly recommend Genesis and will use their services again.

Genesis Restorations provided thorough, accommodating, and overall excellent service throughout our…read moreexperience with them as they renovated our clinic. The additional considerations required to do renovation work in a clinical space were managed smoothly and Genesis was able to fit the work required into our limited time constraints. We were able to navigate the city, infection prevention, and other contractor needs with ease because Genesis took on the brunt of the coordination efforts. The space was left looking even cleaner than it was prior to the renovation and we never had to worry about the work interfering with our patient care. Much appreciated, genesis!

We had a flood so this was a difficult time for us. SAH was really amazing. They communicated…read moreclearly and showed us they really did care about our home. Everything was completed in a timely fashion. Thank you SAH. We are very grateful.

From the owner: S.A.H. Disaster Restoration Services Ltd. is an Emergency Water, Fire, & Flood Disaster Restoration…read moreContractor, Biohazard Hazardous Materials Contractor, & Repair Contractor for home and business owners, strata corporations, strata agents, property managers, building managers, & insurance brokerages or insurance adjusters. We are available 24 hours a day, 365 days a year, & always ready to respond to your emergency restoration service call. We provide full service emergency response. Our technicians specialize in water & flood damage response, sewage extraction, fire & soot cleaning, wind and hail damage, asbestos abatement, bio hazard cleaning, mold remediation, drug decontamination, carpet cleaning, break & enter repair, & trauma scene decontamination. We maintain certification through the IICRC and are an accredited Better Business Bureau firm.

Well, after 4 months of ripping the ensuite apart for NO reason other than a "make work" project…read morethey finally showed up today March 1st, 2023 and it took them 1-1/2 hours to repair and replace the vanity. Now we will see how long till the plumber shows up because, well, "they work on their own schedule you know". No I didn't know!!! As for the carpet that was floating in 1" of water, well, well, well. What about the carpet was the reply. And this "joint", company is too good a word for them, is not a member of the BBB and should never, never be allowed to join. Their should be a spot for -0 stars. Bottom of the barrel is this place!

We had you service our building in Richmond at Rivers Reach on June 9th. It was a treacherous 5 or…read moreso hours of the worker viciously slamming our neighbors door non stop for hours on end. All of the residents were disgusted and annoyed! Have you no manners common sense or respect! I will make sure our strata never deals with you again!

Unprofessional. Not responsive. Take on too many jobs and can't service their clients.read more

They send me an invoice for $1442 for an electrician to remove only 11 spotlights which took him 15…read moreminutes to do so in total! This company is a rip-off and does whatever it takes to milk you. My honest advice is never to try them at all, you will regret it.

These guys were exceptional, especially Kyle who oversaw the project. The communication was great…read moreand everything proceeded in a nice orderly fashion. I would use them again for sure.

From the owner: Established in 1971, we are the "Longest Running Insurance Restoration Company", servicing the…read moreGreater Vancouver & Fraser Valley area. We are locally owned & operated, offering full restoration services.

Although I needed a minor service as far as mold remediation goes, I couldn't be happier with the…read moreservice I received. I'd moved out of a moldy home that had made me very allergic to the stuff, but I wanted to see if there was any way to save two very nice pieces of furniture before I had to dump them. I called up Masters and spoke with Rachel who was very helpful in getting in touch with their "field guy" Dion. Dion was able to come over and ease my fears about what the mold spores may be doing on my pieces of furniture now (in this case thankfully not growing!) and what route of cleanup to go with. One very thorough cleaning later, I've got my furniture back! I don't get my allergic reactions around them any more. The only downside was the service was expensive, but Dion was very up front with me about the cost. There was no hidden fees or anything. In my opinion this was very much worth it since the cost of replacing both pieces of furniture would have been much, much higher! Needless to say if I need any more services related to mold or home inspection I know who I'm calling.

Masters replaced a damaged (by water) wood floor that was installed incorrectly. They refused to…read moretake responsibility, even though I had a flooring expert (he taught wood floor installation all around the world) come in at a inspection cost of nearly $700.00 to verify that the floor was installed incorrectly by Masters Remediation Services. I took the company to court, and won the case. Dion Dunbar didn't bother to attend. It cost me personally $9,000.00 to have that floor replaced and they will not respond to any of my requests to see them. This is not the only shoddy work they did on my "restoration" Masters Remediation Services needs to return the $9000.00 it cost me to remove the floor they installed incorrectly. NO ATTEMPT to help me.

Exceptional experience working with these folks. Having to do an emergency restoration project…read moresuuuuuuucks. Excel Restoration has a full team for every part of the job. They drove it all forward, coordinated all trades, kept me up-to-date on everything I needed to know and sign off on, handled my concerns clearly and with warmth and politely chased me down to keep things on track when I checked out of the project cause it was clearly so well handled. I didn't have to manage, wrangle or stress, and the attention to safety and quality was great.

Very good guys. Added value to my home, trust them 100 %. I could not be happier Thank you Brad.read more

We had a complicated and labour-intensive floor removal and installation after a flood in our…read morecondo, and Epic Restoration did an amazing job. Joe is a busy guy, but he always found the time to answer my questions and keep us informed throughout the process. The work was completed very quickly, the quality was excellent, and they did a great job cleaning everything up when they were finished. We're extremely happy with the results and would highly recommend Epic Restoration.

Oh man, these guys are amazing! Joe has been so helpful and informative and Adam has kept me…read moreupdated pretty much daily on everything they are doing. I feel so blessed to have a company that cares about the work they're doing and the people they're helping. I will be recommending them to anyone in need of a restoration company. I've dealt with other restoration companies in the past but I've never had a group of people so invested in their quality of work and customer service like Epic! Thank-you, guy!

Their workers have no regard for other people. They've been working near my place a couple of…read morenights this week, and the workers sit outside and talk so loud at 1am that anybody nearby isn't getting any sleep. It's like they think it's the middle of the afternoon at the beach. I bet they wouldn't behave like that in front of their own homes or with their own neighbours.

PPD Restorations was hired by a third party to perform work at our home. The third party signed the…read morework order and agreed to pay for the service but apparently did not pay. PPD Restorations then start coming after us for payment with threats of involving collection agency. Everyone wants to be paid for honest work, that I can understand, but threatening us because you are having difficulty collecting from another customer is not cool.

I had a major restoration due to a flood back in 2023 and they did an amazing job. Communication…read morewas great, project manager Aaron did an excellent job explaining the process and dealing with insurance, strata insurance, etc. I highly recommend them

When you are calling to inquire about pricing and other information, I can guarantee you service…read moreand everything will be good or ok. But beware..... everything from here goes down hill. They are a terrible project management company. Do not expect that they are the ones doing the work. They contract out a lot of their work. I was so frustrated dealing with their customer service and they charge 3 times more than other companies. Communication was horrible with this company. The project manager, Perry Rosen answers the phone quickly for new businesses but after that it would take over days to hear back from them. They would constantly provide excuses on when the job would start. But if you are looking for a conversation with no work done than Perry is the guy because he loves to talk and show off his expertise. We had water damage and my company hired them. They left the dehumidifier in the place for over a week and charged us for the entire duration that the dehumidifier was sitting on site which we don't need. We really needed 2 days. Then we wanted them to do repairs. It was excuses after excuses. Almost 1 month went by and no work was done. We got so fed up that we hired someone else. To have some fun, I followed up with them on when they can start and I finally heard back months later that they can start. I declined them and told them the work was already done. The project manager was not apologetic at all. He sounded like he had plenty of work and my job was nothing. I do not recommend using Paul Davis. When I got the other restoration company in to finish part of the work that Paul Davis started, they told me that they too are aware of Paul Davis and their practice. I then found out the reason why Paul Davis kept on pushing my work was because the other jobs they had on hand were with insurance companies. But I am glad I didn't hire Paul Davis because I later googled and found many complains about them on BBB and other websites. Not to mention many others have reviewed their workmanship being horrible. I am glad I didn't go with them or else I would be joining the numbers of consumers on BBB and other handyman review websites complaining about them. Also note, the project manager Perry Rosen enjoys talking about current and past projects working on to show off. I learnt about some of the other buildings that they were working on and the type of jobs that they were undergoing. I personally don't think that is correct due to client confidentiality. I just listen and yes I did report the incident to my boss regarding about the work that they were doing on our competitors and their past jobs. Not sure if that is their practice to talk about their current client jobs and issues. Or talk about how the owner at this X building insurance went up due to several floods and that they were hired several times and etc. If that is the way for you to show business knowledge at least not let me know where it is located and which building. But again, maybe Perry loves to talk. He talks too much.