It's rare these days to be able to call a company where real people answer calls and have the…read morepatience to listen and take the time to explain the options. Alan, the Project Manager from Genesis was exceptional. He is knowledgeable, professional, and kind, and shows a genuine desire to help people. He came right at the appointed time and was thorough despite his busy schedule. He came to assess if there was too much moisture still in the ceiling drywall from water that had leaked into the suite below mine a week earlier and provide an estimate on the cost to do repairs. Alan double-checked and triple-checked using his various tools. He was very patient to answer all our questions to our satisfaction. I highly recommend Genesis and will use their services again.

Genesis Restorations provided thorough, accommodating, and overall excellent service throughout our…read moreexperience with them as they renovated our clinic. The additional considerations required to do renovation work in a clinical space were managed smoothly and Genesis was able to fit the work required into our limited time constraints. We were able to navigate the city, infection prevention, and other contractor needs with ease because Genesis took on the brunt of the coordination efforts. The space was left looking even cleaner than it was prior to the renovation and we never had to worry about the work interfering with our patient care. Much appreciated, genesis!

Unprofessional. Not responsive. Take on too many jobs and can't service their clients.read more

They send me an invoice for $1442 for an electrician to remove only 11 spotlights which took him 15…read moreminutes to do so in total! This company is a rip-off and does whatever it takes to milk you. My honest advice is never to try them at all, you will regret it.

These guys get the job done! I refer all of my clients when disaster strikes! Keep up the great…read morework!!!

From the owner: 24/7 emergency services for fire and water damage restoration. Certified technicians to make sure…read morethe job is always done right

Well, after 4 months of ripping the ensuite apart for NO reason other than a "make work" project…read morethey finally showed up today March 1st, 2023 and it took them 1-1/2 hours to repair and replace the vanity. Now we will see how long till the plumber shows up because, well, "they work on their own schedule you know". No I didn't know!!! As for the carpet that was floating in 1" of water, well, well, well. What about the carpet was the reply. And this "joint", company is too good a word for them, is not a member of the BBB and should never, never be allowed to join. Their should be a spot for -0 stars. Bottom of the barrel is this place!

We had you service our building in Richmond at Rivers Reach on June 9th. It was a treacherous 5 or…read moreso hours of the worker viciously slamming our neighbors door non stop for hours on end. All of the residents were disgusted and annoyed! Have you no manners common sense or respect! I will make sure our strata never deals with you again!

The cleaning job was fantastic. They even came back a couple days later to do a touch up…read more It took a little while to get in contact with them to get it scheduled, but they managed to move up the schedule to make up for the delay. I would definitely use them again.

I contacted Grant because my clothes became very "dusty" after renovation. The problem persisted…read morefor nearly a year despite repeated washing of them. No one was able to tell me why. Then Grant came for an inspection and immediately identified the root of the problem: powdery mildew which must be caused by storage of my clothing during the renovation. The storage room was most probably damp and thus fungi developed on my clothes. Grant was very helpful, checked the humidity of my whole apartment, told me how to salvage my "dusty" clothes, and gave me useful tips to keep mildew from resurfacing again. He did all these without charging me a cent, saying that he has done nothing for me. I am extremely grateful, and highly recommend him to anyone who want fast, efficient, professional and excellent service. Thank you Grant!

Oh man, these guys are amazing! Joe has been so helpful and informative and Adam has kept me…read moreupdated pretty much daily on everything they are doing. I feel so blessed to have a company that cares about the work they're doing and the people they're helping. I will be recommending them to anyone in need of a restoration company. I've dealt with other restoration companies in the past but I've never had a group of people so invested in their quality of work and customer service like Epic! Thank-you, guy!

Great customer services - very knowledgeable staff all ready to help and will help you get your…read moreproject done not just safely but also within budget! Will be using them again as well referring them to family and friends!

Although I needed a minor service as far as mold remediation goes, I couldn't be happier with the…read moreservice I received. I'd moved out of a moldy home that had made me very allergic to the stuff, but I wanted to see if there was any way to save two very nice pieces of furniture before I had to dump them. I called up Masters and spoke with Rachel who was very helpful in getting in touch with their "field guy" Dion. Dion was able to come over and ease my fears about what the mold spores may be doing on my pieces of furniture now (in this case thankfully not growing!) and what route of cleanup to go with. One very thorough cleaning later, I've got my furniture back! I don't get my allergic reactions around them any more. The only downside was the service was expensive, but Dion was very up front with me about the cost. There was no hidden fees or anything. In my opinion this was very much worth it since the cost of replacing both pieces of furniture would have been much, much higher! Needless to say if I need any more services related to mold or home inspection I know who I'm calling.

Masters replaced a damaged (by water) wood floor that was installed incorrectly. They refused to…read moretake responsibility, even though I had a flooring expert (he taught wood floor installation all around the world) come in at a inspection cost of nearly $700.00 to verify that the floor was installed incorrectly by Masters Remediation Services. I took the company to court, and won the case. Dion Dunbar didn't bother to attend. It cost me personally $9,000.00 to have that floor replaced and they will not respond to any of my requests to see them. This is not the only shoddy work they did on my "restoration" Masters Remediation Services needs to return the $9000.00 it cost me to remove the floor they installed incorrectly. NO ATTEMPT to help me.

We discovered water damage and mold in our home after moving our daughter's bed…read more I found Damage Control Remediation on Yelp and called them first. Joel came out the same day to survey the damage. He was amazing! He brought in a plumber and an asbestos abatement team that we ended up needing, and made the entire process as painless as emergency home construction at Christmastime could possibly be. He even reached out to check on us the day after Christmas. Every single contractor he brought in was as nice, knowledgeable, and as professional as they could be, and they all worked with us to keep the costs down. Do not hesitate to call Damage Control Remediation! They're real pros!

Joel and Matt came by to look at my basement wall, where I feared there was mold. They explained to…read moreme that it was lime efflorescence from the concrete foundation and not mold, restoring my peace of mind. They also looked at my basement bathroom, where there is probably mold growing under the tile - a problem I hadn't been aware of. They made recommendations for how I could address it. I fortunately don't need their remediation services right now, but if I ever do, I'll certainly keep this company in mind to do the work. I appreciated their friendliness, professionalism, and patience.