Had to call for roadside support today woke up to a flat tire. Has to get towed to Discount Tire in San Marcos. Used the app to get the tow and it was pretty smooth. Driver was there in about 30 minutes and had me to the destination in like 20 minutes. Tow truck was from ASAP Towing and they were awesome! read more

Geico Auto Insurance - Rode with the tow truck to the tire shop. - Auto Insurance Near Me

Geico Insurance violated my privacy. A man from Seattle called me to tell me they merged my insurance with his and he had the user ID and password for my online because he reset them. Also, he had our policy number. I have contacted Geico four years in a row because the insurance cards came in someone else's name. This man has our names, our address and our email and phone numbers. From THEIR web site. Guess what? They don't care. Took them TWO WEEKS to finally fix it. They blamed it on my husbands DL # from when he was 16 and lived in another state. This other guy never lived in THAT state. Don't trust Geico with your Insurance needs . They are HORRIBLE! I couldn't give a Zero or I would have. read more

About two months ago, I received a letter that they are dropping my car insurance due to a DUI 8 years ago. The interesting thing is that this record has been known since the start of my policy, the whole two years I was with Geico. Luckily I was given the notice one month prior to my coverage 6 months period ending, so I was able to find a new insurance company. Now, out of the blue, I get a letter saying that they made a mistake (not directly saying sorry) and that I should call back to get my old policy back. No thanks. read more

This has been the most frustrating experience trying to resolve a minor struck while parked loss. Representatives did a poor job explaining benefits and claims process. I requested múltiple times that the contact me directly to manage my claim, they continue to call my husband. I am a named insured. I downloaded the app, i reported the claim, i uploaded supporting evidence, hower, my claim does not show in the app because im not the primary insured. Whats the point for me to download the app? I have requested payment electronically, never received the link to completed, i requested a call from a supervisor. Still waiting to hear from a live person. This is one of the worse customer service I've ever experienced. So disappointed. One more thing, was on hold for 22 minutes and was suddenly disconnected. read more

How terrible is it when you get rear-ended... And the insurance company of the person that rear ended me is taking better care of me than my own insurance company? I have a bundled policy with Geico... And they have been Little to no help!!! if I could give it zero stars, or subtract stars I would... they certainly take money out of my account quickly and efficiently... But when it comes to returning my thousand dollar deductible, I get zero help and zero answers. I have been notified by the other insurance company that the check was issued to them weeks ago... And I can't even get a phone call back to find out when I'm gonna get my money . I'm going to switch my policy to the other carrier that was so helpful during this horrible process and never look back as soon as this case is closed... Assuming it does! Geico should be ashamed of themselves read more

I don't understand how we as consumers pay for our auto insurance every month for protection and when it comes down to making a claim Geico treats you as if you are some sort of fraudulent type of person. I payed well enough into my insurance and when my stereo was stolen it took them almost a year to approve my claim. Wth I have payed them well over what my claim was approved for and they had an investigator contact me and drill me like I was a suspect in a homicide. Then when it came to putting a price on my stereo it was nothing close to what I payed because I didn't purchase premium equipment coverage. What a ripoff. Now I come to find out that they are not going to renew my policy that expires April 4. When was I supposed to be informed that they were not going to renew it. Luckily I called asking questions they said that they sent out a notice on the middle of March. I couldn't believe that the day I was supposed to get their notice someone happened to of taken their letter out mailbox. Who would of thought that. No they didn't send one cause I get the informed notice with the post office Okay Geico if that's how you train your customer service people then I'm glad I don't have you as my insurance provider. Your nothing what a good auto insurance should be. I'd rather pay the extra dollars for quality service then to be a cheap and get what you offered. I'm done read more

I went with these guys cause they were cheap. Of course trying to save money. Fast forward I had 2 NOT AT FAULT CLAIMS. Both times they paid zero Out. I simply followed the law exchanges info bc and I get a letter they are canceling my policy. I called and they gave no consideration. That's not insurance. Insurance you pay in case of a claim. These guys just take while they can score the premium. If you need to get insured you are screwed. Luckily I was able to get insured after a few hours of calling around for basically the same everything. Screw Geico read more

They gave me the estimate but I after I asked them to send me a check they sent me a check with less money than I was supposed to get with my original estimate. read more

We all recognize this friendly little lizard. Great rates + Great service = Awesome Insurance Company. Right? Wrong. This post is about customer service, surveys and the importance of loyalty in the digital age. We've had our policy for over 5 years. No accidents, no issues. Then, one day my hubby and I have a small fender bender in a parking lot. Since we both backed into each other we figured it would be a 50/50 fault determination. Again, wrong. While our car is in the shop, we get a letter from our adjuster, Akilah M. stating that we were determined 100% at fault and we had 30 days from the letter date to dispute this. We both called DAILY for weeks to dispute the decision. Left multiple messages. Crickets. When you call the main Geico customer service number, the system recognizes your number and immediately loops you back to guess where...the adjusters' line with a voicemail she never returns! Over a hour and over five calls to the main line. Geico AI rerouting the call. Cannot get an actual person on the phone. Infuriating. I then decided to fill out a customer service survey that I received in my inbox that week. I was brutally honest about the lack of follow through, the ignored phone calls, terrible AI and the fact that Geico will no longer be our insurance company. GEICO is FIRED (and your employee should be too!)!! I get a call from Akilah's boss within the hour. Hmmm.... So the survey worked. But should it take a negative survey to get a return call? Is that what you consider customer service?! Of course, she apologized. Fawn H. seemed like she was willing to look at the claim again and provide the customer service we are used to. Again, repeatedly, Fawn dropped the ball. Expecting a call on Monday, she called on Friday at 4pm stating she was leaving for the weekend. We could reach her Monday. Wow. We called Monday. Again, no return call until Wednesday, where she told us that the decision has stayed the same and quickly got off the phone. So she let the file sit on her desk for two weeks to conduct no actual interviews with the other agent or insurer. Again, wow. Because they had to pay out for our expensive bumper (new cars are $1000s to fix), we were held 100 % accountable and they immediately reported to the state/DMV. Regardless of the outcome of the claim, I expected a lot better from the friendly lizard that brags so intently on customer service. Well Geico, you have lost our business for life due to TERRIBLE customer service and lack of loyalty. I write this post in hopes that others decide to get quotes on other agencies that may actually provide good service. read more

Geico Auto Insurance - Auto Insurance Near Me

Awful!!!! If I could give no stars I would! I got this insurance over 5 years ago and they decided to drop me out of no where. When I called: it was due to "policy change" and because of the dui I had on my record from 8 years ago. When I obtained the insurance, I had the dui on my record and was honest about this... I haven't missed a payment, I'm completely sober and in the aa program, and I'm a great driver. I hope they put more energy into changing their stupid commercials and less energy into dropping their policy holders. Lizards can't drive! read more

Geico is super shady and does bad business. I'm not a customer of theirs (thank god) but I'm dealing with a client of theirs who crashed into my car (his fault). Their customer admitted it was their faut. We also had a witness and got their phone number just in case insurance wanted that. They asked for it and they also agreed that it was Geico's client's fault. I spoke with an agent at Geico, walked her through the scenario and walked her though a Google map to show her where it happened so she could get a better understanding of how it was his fault. She said she was familiar what that area and agreed after reviewing the map and listening to what I had to say, that it was in fact their customers fault. yet somehow I still am not being reimbursed for my $500 co pay and my week of car rentals I had to get to get to and from work while my car was being fixed. SO when does Geico pay out? Sounds like they don't. Every person agrees (including their client) that it was their client's fault yet they refuse to pay out. Unexpectable and I can see that they have 1,000's of bad reviews so that makes sense. read more

Very rude insurance claim adjuster Izzy Sanchez. Talks over you, interrupts while your trying to explain and she has an attitude like your wasting her time. Her manager, 'Michael' is incompetent and repeats himself and says, "sorry you feel that way" over and over again. They don't care about customers. They only look out for their bonuses. They should be credit collectors not insurance adjusters. But one might argue that those jobs are one in the same. read more

I recently got hit by someone with Geico and they said they were not able to cover the cost of repairs because they're not covered on their insurance even though their insurance paper says they're covered. I also just received a letter in the mail at my work with all my information on it when I did not give them my information they had my bosses phone number, my coworkers car on there and my works phone number none of my accurate information. Absolutely ridiculous. read more

I switched FROM Gieco! This is a corrupt company. Do not use! After being a patron for about decade, with no claims, I found that when I made a very minor claim, they failed to cover me adequately. I had HUGE out of pocket expenses because they NEVER pay the prevailing labor rates. The average for my area is $85/hr.. They pay only $65/hr.. That is a $20 difference!!! They also skimp on the number of hours per job. So, they don't know the repair business, period. Their agents are a ignorant (James Darcy) Their supervisors are liars (Maya Zamora). I had to file a complaint with the state insurance division of CA. for malfeasance. Do not trust them!!! read more

I was a client for many years, then when you need them on your side they are not. No one reached out to call that said my insurance was expiring even though it's been on auto pay every 6 months for many years. Then they blame you for not reaching out. I submitted a claim last year and they never followed up. Disrespectful with the amount they charge you. You can't get a hold of a person with customer service. You can with State Farm. read more

I finally left Geico after 12 years with them. I should've left a long time ago. My daughter just got her license, yes I understand new drivers can be expensive. It shot up my rates to $170, 3 cars all liability. I finally did some research and digging. I found another company, big name also, it dropped the rate down to just under a hundred that's including her and all 3 cars liability. Man, what a big relief. What also pushed me to leave them was my last accident. Even though it was not my fault, they decided to go 50/50 on both drivers. The other driver has Geico also. What got me thinking was, maybe the other driver's husband work for some type of secret service. Or maybe because I wasn't good at talking. Maybe I lost for being too honest. This goes to show you can still lose if you're not at fault with Geico. read more

worst company on earth do not use geico for anything ever poor customer service and horrible rates read more

Update....I get the RV back... 2 of outside storage locks are broken, the porch light was left on and killed my batteries. My storage component were unlocked and my stuff was riffed through. I called Geico and explained what happened... The claim adjuster told me their nothing they can do cause it's not a repair shop they don't go through. I asked numerous times on where I can take my RV to be repaired! You would think common sense would dictate general information. Nope! Never was told I have to go through their auto body shop and I was never given information about auto body shops! Geico has really gone down hill since the lock down... I will be leaving Geico! read more

Worst insurance on the planet. Very substandard customer service. No one calls back. My car was stolen three weeks ago and and no one returns calls. I have tired to call the agents on my case and all I get is voice mail. I am very frustrated and I do not recommend Geico to anyone unless you want bad service. read more

I have Geico insurance and got hit from behind and contacted Geico to submit a claim and learned that in order for them to represent us we need to pay our deductible first and that they cannot guarantee that we will get our deductible back!!! We've never missed a payment and this is what we get in return. Very bad insurance company! I would strongly recommend you research other companies before going with Geico. read more

Do not use them. They are the worst. Our motorcycle has been getting fixed for 4 months. Still dont have it! Dont whatever you do!

If I could give them a zero, I would! Called Emergency Road side assistance for just a flat tire. We didn't have the right tools in my car to change the tire ourselves. I'm covered so why not call them. Called said wait is 30min. I called the towing company they assigned and they couldn't find me in their system. This whole time we're waiting, no one was dispatch to me. Waited an hour just to get dispatched another towing company for another hour‍. And Geico still haven't reimbursed me for my deductible for a claim that happened in April of 2022. They have the worst Claims Agent. Every time I call, they have no idea or haven't got any information from the driver that hit my son. The guy didn't have an insurance and they won't go after him. Up to now still have no update on my claim read more

Geico did nothing for their customers during the pandemic. In fact, they raised my premium. Gonna look to switch and I reccomend to NOT get this insurance. Oh, and one ticket in last 15 years was a good enough excuse for those rats to raise my insurance even before the pandemic insurance cost increase. read more

Spoke with Mira to switch my cars on my insurance. She made the experience seem less. She made everything so easy which is another reason why I have been a loyal customer for many many years. Give her a raise!!!! read more

Update to my: "I'm here today to complain about my boyfriends vehicle and how GEICO has failed to contact him about the status of his vehicle. I've been driving him around for the past 24 DAYS and he has not had ANY updates on his vehicle. He has contacted multiple people and has left multiple voicemails to be given no response. We were told the car would take 16 days to be fixed. On day 16, I made him call GEICO and the mechanic. Geico did not answer. The mechanic then told us that they never got approval to begin the repairs. GEICO had left the check for the work in the glove box and had not informed the mechanic. Now, 24 days after drop off, we still HAVE NOT received an update. This is the most unprofessional and ridiculous insurance company We have ever paid to have coverage from. I disliked progressives way of handling an accident but at least they CONTACTED us. We will both be switching companies if this is how Geico handles things." ---------- We both ended up switching after all, his monthly payment was doubled. So he was expected to pay over $300 for Having an accident that had no other damages besides his car. (Slid on gravel around a curvy bend in the road while going the speed limit and hit a boulder.) which happens VERY often in that area, according to a firefighter from the area. Geico doesn't give a care about the people and only wants to make more money. read more

My daughters car had a bump while parked. Damage didn't look bad. She drove 70 miles away from home and the car overheated. We had her go directly to a reputable mechanic as it was a safety issue. We spoke with GEICO and uploaded all of the paperwork and receipts as they requested. After nearly 6 weeks of constant phone calls and run around we have still not been reimbursed. Next next is filing a complaint with California insurance Comissioner read more

Aweful roadside assistance! Time to switch insurance companies .. here with my daughter who just spun out and she's been on hold in order to dispatch a tow truck fir 2 hours now.. what if I wasn't here with her? Plus it's getting dark! Beware read more

I'm a Geico policy holder for my three automobiles, home and rental. I recently was involved in an accident at the Home Depot, Mira Mesa. I backed my Tesla 3 out the first stall, completely out when I noticed on my reverse camera a BMW X5 approaching and my proximity alarm sound at which time I stopped and honk my horn but was hit. Got out of the car and the driver said i could buff out the damage but it was crack and buckled. I asked for his insurance which he was reluctant to provide. I noticed that he had Geico Insurance and I blurred out you got Geico too? He made a remark that he would go through his insurance and not admit he was at fault. He then contacted Geico and opened a claim against me. However my Tesla is under Tesla Insurance. I provided evidentiary photographs it was not my fault. The Geico claims adjustor did a very poor investigation and took their policy statement and closed the case without contacting me or Tesla insurance. Tesla adjustor and I email and left phone calls numerous times with no call back. Geico had drag this case for nearly one month. It appears that Geico closed the case after three days. I had decide to cancel all my policies with Geico soon. Also, Wawanesa offered better rates, at least $800 cheaper. Waiting on the home and rental quotes. Goodbye GEICO. YOU REALLY SUCK! read more

"You only have GEICO until you need GEICO." That was what a friend of mine told me, and now I totally agree with him. a) They offer you a certain amount to repair your car if you choose other repair shop, but if you go for their repair shop, the price is double, forcing you to use their services. b) They cancelled my rental car, and then realized they couldn't, so they had to reimburse the money charged from my bank account to continue using this service. c) My windshield got broken for the occurrence, so their repair shop told me I should contact them. GEICO told me they were contacting the repair shop. No one did anything. So GEICO wanted to charged extra $250 (after I paid the deductible for the repair). Totally disappointed with their service. GEICO NEVER MORE. read more