Hey couldn't provide me with a quote but he referred me to someone who could. I ended up with a…read moregreat affordable policy from his referral.

From the owner: At The Insurance Marshall LLC, our mission is to provide quality and affordable insurance services…read moreto the communities of Virginia with unrivaled warmth and hospitality. Our office located in beautiful Fredericksburg, Virginia, proudly serves many counties around the state of Virginia, including Spotsylvania, Stafford, Caroline, King George, Orange Counties as well as Mineral, Richmond, Petersburg, Danville, Chase City and Emporia regions. We specialize in Auto, Motorcycle, Boat, Commercial Auto, Home, Mobile Home, Renters, as well as Commercial Insurance policies. We offer same day, immediate SR-22 and FR-44 filings. With over 50 years of combined insurance experience, we strive to exceed the expectations of our clients and provide insurance services to the greater Fredericksburg area and surrounding Virginia communities. Give us a call today, we look forward to assisting you in your insurance needs.

Received great service from Paula with a commercial policy. She was both very professional and…read moreextremely knowledgeable in helping me with my policy. Can't speak highly enough about how pleased I am with the service she provided. She did a great job.

GREAT OFFICE TO WORK WITH! Crystal is super nice and super efficient, she helped me with my issue…read moreand kept me informed all the way through the process! DEFINITELY recommend her and the office in general!, Thank you,Crystal!

I began using Paul Scott's service 5 years ago when I needed to get private health insurance. Paul…read morewalked us through our options, explained the various plans very clearly, then answered our *numerous* questions until we settled on exactly what we needed. Then he walked us through the entire application form, step-by-step, until we had it completed. The service with Scott's has been excellent. 2 months ago, when our insurance company notified us that our rate would be increasing by almost $100 per month(!), Scott's called me to schedule an appointment to reshop insurance options. Yup, before I'd even seen the notice and had time to freak out, Scott's called me. They have that small-town feeling in the business that you don't get many other places any more. When I walk in, Paul asks me about my own business, about my children, and chats with me about local events. As he gathers the papers we'll need for the appointment, Evelyn makes sure that I have some sort of beverage in my hand. And the office takes great delight in sending birthday greetings to all their customers, even taking the time to pick out the perfect quote for the inside of the card. (This year's choice: "Birthdays are good for you. Statistics show that people who have more of them live longer.")

I was shopping for auto insurance and the person I spoke to told me that I had a good policy and…read morethat they could not match it or due a better rate.

Suzanne Surles was supposedly our "Agent." She is terrible, provided false and incorrect…read moreinformation and was the ultimate cause of our homeowners insurance on our new home to be cancelled. Thankfully, without ANY assistance or follow up or follow through from her, we were able to obtain alternate insurance, better coverage for a MUCH better rate! Nevertheless, we went approximately 3 days without coverage, which could have been tragic. Best advice, find a different Agent because she is not only not knowledgeable, she is lazy and gives false information.

Cliff Ward, Leslie, and the office staff are always helpful and courteous. They are quick to…read morerespond with needed information. We would recommend them to anyone looking for an insurance agent.

Excellent Customer Service!! Thank you Leslie, for your dedication and time on my claim!!! I'm a…read moreclient of 30 yrs and will be for 30 more !!!

Do not give you notice that your policy is about to expire or offer to renew. Do not return phone…read morecalls when asking questions about the policy. Willing to do some pretty shady things. Hands down the worst experience I have ever had with an insurance company.

An insurance agent by the name of Gale, was the worst. First, she misrepresented in order to get…read moremy business which she placed with Travelers Insurance Co. Needless to say after multiple phone calls and pathetic and unprofessional lack of response and action I cancelled the policy with her and started over with AAA (love the service). I recently received a Collection Notice from Travelers for a remaining balance on the policy that I had paid in full via American Express. I ultimately found out that since I paid directly to Gengler Insurance, they did not forward the whole payment to Travelers to be applied to my policy! Interestingly, I received a cancellation confirmation from Travelers but never got a closing bill for what I was supposed to still owe them. Yet I am suddenly saddled with a collection on my highly prized perfect credit score! I hope this is not a common practice at Gengler because I think skimming (is that what you call it?), is illegal in most states.

Ms Ochs is focused, articulate and has a head for business. Her common sense and logic in…read moremanagement of my financial assets is very much appreciated! Edward Jones is a great company and as best I can tell from the top down this firm is dedicated to doing a great job for their clients.

I began investing in 2020 and spoke with several advisors before choosing Melanie Ochs. I was…read moreunfamiliar with the investment process and Melanie was very patient and professional in explaining the benefits of investment planning and the importance of remaining involved throughout the entire process. She asked several great questions about my goals, in regard to what I want to achieve, what's important to me and what I want my future to look like. She is very accessible when I need to get in contact with her and does an outstanding job of providing ongoing communication and feedback. Over the past year, Melanie has help grow my investment portfolio and I am extremely pleased with the service she provides. I am very happy that I finally decided to invest and I am saving money for my future.

Got there first thing in the morning for a simple vehicle inspection. Waited over 2 1/2 hours…read morebefore they even took the vehicle. The inspection took an hour and 20 minutes for a 40 minute inspection. The mechanic was observed, taking and making calls on his cell phone, wandering away from the vehicle and talking to others, all paperwork was done at a snails pace and he seemed confused at times. Extremely inefficient effort going here there, back there and back again. Also, there were 6 cars in the bays and 4 of them just sat there for hours with no work done. Result? I've had AAA for 37 years but I will not be using this for car service again.

I brought my truck in to be diagnosed for having my wheels locked up. I was immediately told that…read moremy transfer case was bad and that it may be a slew of other things but won't know until then inspection is done. I received a phone call stating that I required a new transmission, transfer case, fluids, and some gaskets. This totaled to be just over $11,000. Once I declined, I was told a detailed receipt would be placed in the truck and sent with it, when towed to my house. Once it arrived to the house, the paperwork was not there. A representative by the name of Carlos texted me asking if I am willing to sell my truck. At this point, things seemed very questionable (unprofessional). I hesitated to respond and when I did, I stated that not at this moment. It would be for no less than 5,000. He stated it was for him and would pass it on. Now, around this time, I am calling for my paperwork and Carlos answers, after I stated the paperwork was not in the truck, he hangs up the phone. When I called back and explained what just happened to another employee; instead of apologizing or anything, he just says do I want to talk back with Carlos. I was just hung up on, so no. the employee did help me, by emailing my paperwork to me. Now the truly aggravating part. I finally got my truck to a point where I can inspect it myself and have a second opinion. Upon opening the bed of my truck I see two huge metal pieces (see below). Alarms ringing in my head now, I immediately get under the truck to see my transfer case wide open. Gears and teeth exposed. First thought is why the heck didn't anyone tell me to come look at this or state it in any conversation or correspondence. After having three other mechanics diagnose the vehicle and it only being the transfer case, I would expect a renown company whom I am a loyal PAYING customer to, would have more integrity and professionalism amongst its employees. $11,000 or sell my vehicle is the option I was given. For it to only cost me $400 and some time.

I have received outstanding service through State Farm from Buster Nelson and his staff since…read moretransferring all of my home, life, and auto policies to his agency over 5 years ago. They are efficient, responsive, caring, and very knowledgeable about insurance and financial matters. I highly recommend Buster and his staff to anyone seeking excellent and reliable insurance services. - F. Richardson

Paid 6mths auto in FULL. Continued to be billed in various amounts with unclear reasons on bills…read more Also, Drive Safe discounts NEVER credited $80.90 1st 6 MHT, or $86 for 2nd 6 mths. Finally talked with Buster for 1st time (4/29/21). He stated bill was correct (though numbers do NOT add up), refused to talk further. Either I pay, or get ~$30 credit back for a bogus $41 "reinstatement fee" (note: I had PAID IN FULL). Also, REFUSED to email explanation of BILLING, a CONSUMER RIGHT.