I've been a Geico customer for over 15 years (nearly every year since I got my driver's license) & I had no issues until now. I took my vehicle to a shop for repairs in 2021 (almost 5 years ago) & unfortunately, that shop did a poor/faulty job and welded metals that don't provide a good seal, which resulted in a major oil leak from my front differential now (nearly 5 years later). I'm grateful to have Geico, since they have lifetime warranty coverage for faulty work. I am not happy about the many difficulties involved in the claim process for this. I initially spoke with 2 reps who seemed to be going above & beyond to help with this claim, but they didn't actually do anything they said they were doing. I provided lots of information that didn't get entered into my account, which delayed my repairs a whole extra week! I also haven't been getting returned calls as promised from my adjuster or her supervisor, & they put the warranty work under the original claim #, which means I don't get the benefit of having a rental vehicle (which is included in my policy) since I maxed out my rental coverage for the original claim back in 2021. How ridiculous! I've been a loyal customer for over a decade (nearly my entire adult life) & I'm expected to suffer for something I didn't cause. How hard would it be to create a new claim # with the original claim attached, or to just revise the original claim to include another round of rental coverage to make up for the unexpected & unnecessary impact of the original faulty work? I am looking at 2+ weeks before my vehicle is repaired. I don't even know yet whether there is more damage caused by this. Thanks Geico, for ALL of the additional stress that resulted in your customer service downfalls & rapatious policy when it comes to rental vehicles. I'll be shopping around to see how other insurance agencies are handling their customers' needs. Y'all can do better, Geico...I witnessed it for years! read more

GEICO Insurance Agent - Most recent message received by my adjuster this morning - Insurance Near Me - Austin, Texas

Most insurance company's follow up with you with in one to two business days after an accident. Instead GEICO passed me around 7 different times and I still have not been able to share my statement before they went and paid on a claim for someone who threatened a state employees life at the time. I am so done with GEICO and you all should be to they are the worst and I will be calling a corporate office soon to get this fixed there police's state they will call you in one to two business day. It took them 4 months to reach out to me. Screw GEICO to with StateFarm where they don't lie to your face. read more

TWO THUMBS DOWN!! WAY DOWN!! HORRIBLE EXPERIENCE AS CLAIMANT. UGGHHH!!! COMPLETE RUN-A-ROUND...HOUR LONG PLUS WAITS ON 800 Customer Non-service line Was hit in my apt parking lot/my car was parked, by a tenant carrying Geico ins. Went thru the whole Geico "do it yourself adjuster" photo shoot. Geico's adjuster Lowballed a 531. Estimate and allowed 2 days for a compact rental.(My vehicle is full size). Got three estimates ranging from 2,500-6,000. Geico sent oun a supplemental adjuster that added 300 totalling 800??!? For an approx 4k job??!? They give you the runaround back and forth game that, "Yeah but, you can take it to Any repair shop!!?!(they have to say tgat according to State law). When you ask them whose gonna pay the 3,200 balance they disapproved and said they might help a little if they think it's reasonable??!!? After a week of this nonsense, I reached out to TDI-Texas Dept of Insurance. Maybe they can help but it can't hurt and I'm exhausted!!?! Take care and God bless, Ken R read more

Geico deservers a zero rating, My insurance experience with Geico has been a nightmare. I called in to "pause" my policy as I was going out of country. I was told not to pay any bills due to my policy was paused. Instead of pausing the policy they changed it and continued to bill me. I called in was reimbursed for what I had paid, and told to ignore anymore billing until I wanted to reinstate it. Instead they billed be and canceled the policy due to failure to pay. While trying to call in to handle this I was on hold for 1.5 hours!!! They had no record of the last person telling me not to pay. Once this is settled I will cancel all with Geico and move to a more reputable company with an agent I can call and not have to wait for hours to get through. HORRIBLE read more

Horrible insurance company. Called for a tow. Waited 4 hours. We called every hour. After the third hour they informed us the tow had been cancelled. We reordered. This time we got a confirmation text with the tow company's name etc. but it was going to be another two hours. So we paid out of pocket for a private tow. We called the guy geiko claimed to be sending us. Guess what? They had no record of Geico ordering a tow! . read more

I have had Geico for 5 years. In October 2022 I was involved in a hit and run. It's was a 30 mph speed zone but my car was totalled, which tells you how fast the other car was going. Since the guy took off, my insurance paid for so they more than doubled my insurance to almost $700 a month (ibcluding an rv)! Who can afford that? read more

Geico has got to step up to the plate and be accountable. I had to switch back to Statefarm, which end up cheaper overall. Geico have no middle management or real customer service that can help resolve issues. Agents appear to be entry level high school kids who are running the place. I had 10 policies: boats, scooters, house, classic car, 4 cars, umbrella, son's rental. After 7 hours and 22 people, I finally got my issue resolved. It wasn't a complicated issue. BUT here is where Geico falls apart. The left hand does not know what the right hand is doing. Each department can not handle another department issue, so when a claim has several department needs-YOU, the client ends up holding the claim together, which includes 45 mins. holds every time the claim falls in the crack. It started with... 1. vandalism claim-brick broke back drivers window, 2. Safelite fixed window...they were late and did it in the dark. 3. Later on we realized window was fixed but it wouldn't go up after it went down. 4. Called Geico auto, after waiting 45 mins, I was transferred to wait on hold for glass dept.(this is the worst Dept at Geico (poor communication verbally and poor knowledge) It seems like their trainees start here and it is obvious 5. Agent wanted to send us back to Safelite-a 90 mins car ride who had said that it was not their job bc the glass was intact ...it was the regulator/ motor 6. Back to Geico auto...45 mins wait , transferred and waited again for glass agent 7. They insisted "yes" it was Safelites job and should repeat aforementioned 90 mins trip 8. I called instead and put the 2 parties on the line together 9. Geico window and Safelite argued it out until we were redirected to auto 10. An adjuster was included and we were sent to ProCare-where we should have started 11. The adjuster was rude and said it was probably our fault for over using the window at "Whataburger." BTW I reminded him nobody uses a back window for food pick up. 12. The ProCare guy admitted that there was glass in the motor, which should have been removed at time of glass replacement by Safelite 13. I had to put 2 parties (adjuster and Pro-Care) on the line together bc it was becoming a "3 Ring Circus" with me in the middle. 13. I requested a new adjuster/tried to include supervisors-they were kids too and not helpful in expediting the problem. 14. ProCare didn't have the part but could have had it sooner if Geico had not sat on the claim for 3 days Pad into this all the 45 minute waits to get a phone pick up at Geico, transfers and more waits re-explaining the situation every time, wasted trips to wrong places. There was ineptitude at every turn in the road. Add to this the fact that they opened 2 claims in my name when it was actually only one incident-that took hours to correct on my part. Glad I realized they had done that bc it would have hurt my status down the road... Plus nobody seemed to have any clout to expedite and resolve the cluster. I was the manager of my own claim =7 hours and 22 people Geico did not seem to be concerned that I had a bad experience read more

Geico insurance is an absolute joke. Someone rear ended me and a week later they not only want to Double my insurance rate but also double my wife car insurance rate (who was not in an accident). Congrats on losing a customer. read more

We had a flood happen back in November and December of 2021 in our kitchen. Turns out it was the sink, however our floors, cupboards, baseboards, walls, it was all ruined. In making an insurance claim we had contractors come out to verify the flood was bad, they checked the flooring left a dehumidifier to help with the water. They ripped up parts of our floor, walls, baseboards, to see how far out the damage was. People came and packed up all of our furniture from the living room and dining room, others came to take our countertops, sink (since that's where the flood was), cupboards and everything inside. This was back in December, the contractors said it was 30k worth of damage and that's how much we would need from the insurance to get everything fixed. The insurance denied it, so the contractors crunched the numbers again and got a similar answer. This started in December, it's now April, the insurance is basically refusing to talk to us or the contractors, they aren't helping with the money. We have been living for almost 6 months without a kitchen, dining room, or living room. We can't wash dishes because we don't have a sink, countertop, or dishwasher, not to mention they ripped out iur cupboards and took all of our cookware inside of the cupboards, so we can't cook food in our own house. We can't sit in our living room because our T.V, entertainment center, couch, table, it's all gone in storage. It's absolutely past ridiculous at this point, we have lived here for almost 12 years, and had the same insurance, we have never not once needed to make a claim for the house. And the one time we do they are refusing to help with anything, we are living off of fast food or friends and families kitchens. We still have not heard anything from the insurance and have been in constant contact with the contractors who have been awesome at keeping us updated and bothering the insurance so we can have our house back. Everything is in complete disarray and has been for months and the people who are supposed to be helping us won't even answer their phones, or email. I'd say if your looking for good insurance don't come here, everything is fine and dandy until something goes wrong. Don't make our mistake, living without a kitchen, living room, or dining room, including walls, flooring, counters, baseboards, and cupboards because something went wrong that was completely out of your control. read more

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Our family had been so impressed by Geico's commercials. We are lucky that we did not make a switch. Geico is the worst insurance company. We only found it out because we have a total loss claim. The amount of claim was agreed in 4/2019.. We still have not received a dime. We have not received any correspondence from Geico regarding our claim. We wrote and texted to them and did not receive any response. After so many months, Geico wanted to do the claim all over again because the adjuster had left Geico. The amount Geico is going to pay for our car lost in the accident is pitiful. We did not dispute the amount. Geico adjuster promised to reimburse us $25 a day for 20 days for loss of use of car. Now they are saying they were not aware of it. I am not going to go into details. The whole process is frustrating and it is still ongoing. I am very disappointed in Geico. read more

If I could give Geico insurance zero stars I would. This is lousy insurance. There is a reason why they are cheaper.

Called Geico Roadside Assistance for flat tire at 8:33 pm. They booked "Pop-A-Lock" from Austin and told me it would be up to 60 min wait. 60 Minutes later I got a text saying that New Braunfels "Pop-A-Lock" was coming and would be up to 60 minute wait. 60 minutes later, I got another text saying that Austin "Pop-A-Lock" was in route.....I tried calling Geico again and I was on hold so long the the phone disconnected. I never was able to get someone on the phone this night. At 2:30 am. I had to call a Tire Changing Service myself. Then when I submitted the invoice, they didn't do anything with it until I called about it, and they finally found the invoice and I was able to get a refund, but if I hadn't called, it would have gone unpaid because they "didn't have a record of it" then with some searching, it was found and finally paid. I have since cancelled my Policies!! read more

Staff here are unfriendly and dishonest. In addition, their communication is shoddy. These are adequate reasons for me not to have anything to do with this agency, and GEICO in general. read more

Geico is a SCAM of an Insurance company. They don't protect their clients at all from my experience. If they find it is cheaper to decide it was 50/50 fault instead of doing their homework and fighting for their client - then you are just in trouble and out your deductible because they didn't think it was financially in their favor to gather all of the details and then argue your case. For example: I was driving down the road and a car that had pulled along the curb decided to turn left across the two lanes of traffic without seeing me traveling down the road towards him. Therefore I slammed on my brakes and swerved right to try and miss him - I couldn't and hit his back bumper on the driver's side of the car. The other driver apologized and accepted blame. I filed a claim and Geico decided that since I hit his back bumper that it was my fault. WHAT?!!! I talked and talked to them and they refused to listen to reason or do their homework so they forced me to pay my deductible to get my car fixed. But also informed me that the other driver was somehow responsible for the damages to his vehicle - how does that even make sense if it was my fault! read more

my visit to this location was a great experience, at least for insurance. I was seen by Paul immediately, he was helpful and professional and friendly, I was able to cut my car insurance by half and add homeowners insurance and still save $50 a month. I was in and out in about 15 minutes and saving money just like the commercial says. It was so easy a caveman could've probably done it. read more

Worst insurance company in Austin.My wife was in an accident and they said that in was 70 precent her fault and said if she did not stop calling they would make it 100 precent her fault we had a witnesses and they said it dont matter its our investigation.. read more

This review is for my Geico online policy. I had this policy for about 10 years and really had no issues. (I also had no accidents which probably helped) the big pain came on the day I decided to cancel my policy. Even thought the sales reps were very nice and doing their jobs, they would not let me cancel until getting a new quote I tried to explain I was in a hurry and was going with my husbands policy. It took 30 mins of saying no thank you over and over before they would actually cancel my policy. I should have known it was going to be a pain when there was no option to cancel online. It required a call to the 1-800 number. read more

Love my Austin based Geico Team. Jessie Black is awesome. Extremely professional but very personable and friendly. She makes you feel like family. Very knowledgeable and always on top of my polices ensuring nothing falls through the cracks. There are many reasons I remain with Geico but you are the #1 reason I remain. It's been a pleasure working with you for many years now. read more

Convenient location. Sometimes inefficient and time consuming. Has a gecko and a caveman, haha. Check it out. Downside? No cash payments.

They won't give us a quote for our son due to privacy issue. Yes, you can do it on line but not in person. We drove one and half hour to get there and we are talking about "quote" only. They obvious do not want our business. What a stupid policy. read more

Geico had me as a customer for 10 years! I never had a ticket in those 10 years never had an accident that was my fault. I got a ticket for a school zone violation going 28 in a 20. They wanted to jack up my coverage from 89.00 a month to 187.00! Now I know why people don't pay insurance! They can't afford to! So I went to Nationwide now I'm paying 94.00 a month. Screw Geico! read more

So I got a quote for $89 a month I process it and then 7 days later it went up to $150 s month. Wow! I have a perfectly clean record. Im switching back to my old insurance. read more

My son had an accident was hit in the back,the agent Sabrina Ash did anything for behaved, been 12 yrs with them,they gave the right to the other party,only basing in the conversation without investigating the cause of the accident. I'm very disappointed with this insurance,they look only for their own convenience.Once all this is clear I'm out of their service, putting in social media not happy with their service read more

I own a vehicle that went through the floods down in San Marcos Texas over memorial day weekend last May. When looking at my car the morning after the water receded (4 hours after the water reached my door handles), my lights had short circuited. The vehicle did start after a couple of tries but I was advised not to drive it. Two other cars i was parked next to (one being my roommates) was totaled. A week later, my Geico adjuster took a look at my vehicle, a deemed it just cosmetic repairs; even though the water had reached right under my steering wheel and the transmission needed to be flushed. Once my mechanic at kia took a closer look at the it, they found that all of my electrical work was shot and my air bag deployment module short cord was beyond repair. At this point, the car wouldn't even start. Both adjusters i was assigned told me that it was strictly cosmetic yet they continue to find more and more damage done to my car. I have two family members that work for two other insurance companies say my car should have been totaled, and even the mechanics at kia feel that if i am uncomfortable getting a vehicle back with that much damage done to it, that i should push for it to be totaled. Theres a very high chance that this car won't work for the long term, and not to mention the diminished value I'll be dealing with if i ever try to trade it in. I am very displeased with the way that Geico and my adjusters have handled this situation. read more

I struggled with putting 5 stars at first after reading all the bad reviews, but I would say they earned it. My experience was different. They covered a claim that had next to zero chances of being covered. Long story short, I hired a mobile mechanic to work on my car, he turned out to be a deranged criminal with multiple counts of car theft on his record. Yup, I had to purchase his record. He severely damaged my car during the repair process. I reluctantly paid him to repair those damages, but in the end he abandoned the job only after severely damaging the car and blowing the engine. He then threatened me and to steal the car (not even mine, I finance) from my home. I reported it immediately to police but in the end, they said it was a civil matter, not a criminal one, so I couldn't report the damages as vandalism. The next few weeks I witnessed him drive by my house a few times and my security at work caught him driving past my empty parking spot several times. This guy is now bordering on harassment and stalking. Geico actually allowed me to argue my case despite the fact that I did't have an official vandalism report thanks to the police, yet honored my comprehensive coverage by reason of vandalism. I can't tell you enough how it helped put my mind at ease in the midst of all this terrifying activity. Thank you, Geico. Sadly my car was considered a total loss, but they really took care of me. My claims adjuster was Andres O., out of San Antonio and he was great. I wanted to take a moment to warn everyone not to associate or do business with Ron Patton, or his supposed company, Mobile Services. Please beware, tell everyone you know and never let him touch your car! read more

If you are in an accident that is not your fault look out these people. I had an accident a month ago and still trying to get my suv properly fix. They say it had an accident before so they can't do it better. My suv didn't have any damage before !!Going to the media !!! read more

I closed a Geico account last year which was paid in full and switched to Esurance. After utilizing Esurance for a couple of months, I decided to go back to Geico and get a quote to see what my rates would be. When I entered all of my information and decided to take the new policy, they charged me $298 for the old policy last June. They said there was an outstanding balance. I called immediately and they said there is nothing they can do or are willing to do to reverse the charge. I explained what happened, but they didn't budge. Even though I thought I was buying a new policy with my first payment as $150, when I clicked "Submit," a confirmation came up thanking me for paying my previous balance and someone would be in contact to discuss my new account. I felt this to be pretty sneaky, and really bad business. Now, I will never utilize their services. Instead of taking back my business and giving me notice that I needed to pay an "outstanding bill" to remain a customer, they pretended to be charging me for a new policy just to get my CC info. so they could charge me for a balance that I'd never heard of until this weekend. read more

Friendly commercials; reasonable prices. However if you are in an accident that is not your fault look out these people. My car was totaled when another driver failed to stop at a sign. The driver was cited by the police and their insurance covered everything. Geico basically treated me like a criminal every step of the way. I hate to think how I would have been treated if I had filed a claim. read more

Do NOT use Geico's online application process. You will get a lower quote than the premium Geico will actually end up charging once they approve your application! read more

I had a claim with Geico and had to get a rental car. Geico did not reimburse the car rental agency the full amount owed, Geico shorted them by one day. My credit card was charged and have not been reimbursed by Geico still. I've left messages with several different people such as Mark Paulson the Geico claims adjuster assigned to my claim in the Austin, TX region, and Amanda Williams the area supervisor. I'm still waiting for a return call. read more

I worka union job and after being there for six years the company decides to cut employees with ten years or less for a month i scrambled to come up with a plan so i made a payment arrangement for as far as they would let me...... long story short while dropping off our child to school my pregnant wife hit a deer instead of waiting for the arrangements i just paid the bill and filed the claim. The next morning my pregnant wife gets a call from an adjuster saying that she would not proceed with my claim unless I printed a bank statement and sent her a copy proving i paid my insurance. After calming her down i called the customer service line and the informed me that coverage was fine no issues the payment posted were good to go. WTFFF geico on top of being in an accident this is how you guys treat people.... when i called the agent back immediately she was not applogetic she told me its policy and i went outside protocol calling customer service. Messed up if u asked me read more

TERRIBLE! TERRIBLE! TERRIBLE! In August, I bought car insurance from them. I received my insurance cards and was relatively happy with the rate. A week or so later, I received a call stating that my policy had been canceled. They did this because I added a new driver which drove up my rate, but no big deal, I just had to approve the new rate. No problem right? I gave them my credit card info and approved the new rate and thought I was good to go. My insurance expired on Dec 25th, and I thought it was strange I never received anything to remind me to renew. I just called them to renew and they told me my insurance had been canceled in August. So I have been driving around with no insurance since then!! I have put over 15000 miles on my car since then!! I can't believe it! I actually presented my insurance cards when I got Texas plates and the people at the registration place didn't know that the cards were no good. HORRIBLE HORRIBLE!! AVOID GEICO LIKE THE PLAGUE!!! read more

A person who works for and represents Geico is the rudest unfriendliness female I've ever come in contact with. I have family whom have this insurance but will be changing due to her awful professionalism! Seems like a company whom hires people to represent them would have people with PR!! read more

I recently changed insurance companies and chose Geico, not only because of the dollar savings, but also because of the great customer service of Jessie. She went over all the coverages that were appropriate for me specifically with my particular vehicle explaining very well each. read more

Stay far away from these people. If you put a claim in, they will literally make your life a living hell. The experience of dealing with Geico is 20 times more painful than the accident itself. I am considering legal actions against these people. read more

This review is for Geico Auto and the unethical business practices they use to NOT cover insured drivers who pay for coverage. I also have issue with them tampering with my online portal, changing my information and then "investigating" to say I never obtain coverage on my new vehicle. They conveniently added the car 1 day (shows effective date) after the incident I needed coverage for. The woman said there is no appeals process, no way for me as the consumer and victim of fraud to be able to state my case and be represented fairly. I would not suggest being insured by a business willing to do such things in order to save themselves money. read more

I would give 0 stars if given the option. If you value customer service, Geico is not the company for you. I was hit from behind by a Geico insured while stopped at a red light in May 2015. Bradley Raber was the Auto Damage Supervisor responsible for my claim. After the initial visit to inspect my car at my home, I was left to independently manage the repairs of my car. Mr. Raber stopped responding to my emails regarding payment of my full claim. I then emailed his supervisor, Ajay Verma, the Auto Damage Field Manager for Austin, with my questions and I never received a response from him - not even acknowledgment that my email was received. This is not a quality company. read more

**This is not going towards the local GEICO office. It is going to just the company itself** My parked vehicle was hit in a garage the beginning of this month. I have yet to receive a phone call for a statement and for an investigator to check the vehicles. The other person also has GEICO, you would think "Hey, GEICO to GEICO.. no problem" WRONG it's a huge problem. This Sandra lady finally called 2 weeks ago who is supposedly a claims agent and stated the other has 0 coverage under her plan and pushed me to pay my deductible and use my policy. How does a person pay an insurance company and yet have 0 coverage??? An "investigator" was supposed to call us 2 weeks ago. This has been the absolute worst experience with GEICO. Instead of GEICO making these senseless commercials, they should care about their customers! Hell, EMPOWER who is the crappiest insurance company ever created, managed to return phone calls and try to help within less than a week from your accident. Geico should be embarrassed to be compared to such a company like Empower... pathetic. read more

My experience is with the GEICO Agency in general. Up until yesterday, I was a customer for fifteen years. During that time, I had not had a ticket or been in an at fault accident. I had two vehicles. I was allowing a friend and a different address to use one of them. GEICO insured it for six months then said because it was at a different address they could not continue to insure it. I went through ESURANCE for that vehicle. Last week, I was rear ended behind a row of cars. I had no choice but to retrieve my vehicle. GEICO still refused to cover it even though they knew my other car was totaled. They treated me as if they thought I was being deceptive. I have been asked five times if I was driving for ride share even though the rear ending was not my fault in the slightest. I have answered no five times. A company that treats its best clients as if they are lying does not deserve to stay in business. read more

This is from my experience this morning. I move around Austin every 6 months or so and I always call my insurance and let them know my new address. Well, I moved from east 30th and IH35, to Great Hills Trail. Not only am I now closer to work, but in a much safer part of town (no student drivers, buses, pedestrians etc) as far as driving goes. Well this agent tells me my monthly payment is going up now! I'm sorry, but I have lived in Austin my whole life and I think I know where I see the most accidents occur. Anyways, she offered me no help with discounts. I had ended up going on their site and changing my premiums around to get it back down. I'm just so frustrated with their costumer service! read more