The whole office is exceptional! They handled everything for me. My husband does not use a computer…read moreor cell phone and they were very patient and made the whole process a breeze. If they can help him, they can help anyone! Shout out to Mary Ann, I really appreciate you! Thanks again, Brooke

First off, I didn't choose to be a client of this agency, I was transferred over when my last agent…read moreleft SF. I got a letter a few weeks ago that I was losing my glass coverage due to "excessive claims." Very weird so I dove into this and found that the claims were popping up incorrectly because my Father and I have the same name. His Geico agent sent me a letter dating and proving the claims were for him and had nothing to do with me. I was also told it was told I have to wait until claims fall off after a certain amount of time which we were now outside of that window but the woman on the phone said "well I am not just going to re run the report again, try back in 6 months." Now I go start shopping policies with other agents, I can't go to SF agency because they don't allow that so I leave all together. This lovely agency tells me they will not cancel my policy without proof of new insurance because that is NY law, my new agent prepped me knowing they would try this tactic and gave me the proof that it is in fact not a law in NY. The woman on the phone said "well this agency requires this." I asked to be transferred to customer retention and the response was "we don't do transfers but I can give you the number." 1 quick customer service phone call confirmed that I do not need to show proof of new insurance in NY and that as of July 28th I will be free of this Ken Kortright agency. Unlike a good neighbor, you are not there when your clients need you. Thank you and goodbye!

Randy and his office staff are so great to work with. They are a phenomenal team. Thank you for…read morebeing so attentive and taking care of all of our policies and needs. Your quick response to our problem with our IRA is appreciated more than you know!

*1-27-18* That's your submission, that I said something…read moreunprofessional? I find it interesting that I bought a new car which took three days to ship and yet I received an upsetting letter?? It was a bank issue from Acura and I was contacted over the phone. The end result was the new State Farm agent quickly resolved the issue. Placing the blame on the customer seems to repeat after all these years. I wish you well in future endeavors. Do you know the saying let sleeping dogs lie? For years I left this review sit idle. Seeing his picture with a billboard just pisses me off and now? Stony Brook neighbors, judge for yourself. I moved to the area over twenty years ago. My wife and I were two young kids starting out, we need home insurance, car insurance, collector car insurance, insurance! So we go to our local State Farm insurance office, agent Randy Pelosi across from the train station. Years ago, I needed a unique insurance auto policy. I was away on business in Ft Lauderdale and I surprised my wife with a new Acura MDX that I bought in Florida. Normally I'd drive that sucka to the auto train but I was swamped with work. I explain the situation to Mr. Pelosi, not a problem he explains. We'll take care of it. Great! I have my buddy take care of the auto shipping and away we go! Nothing happened to the car but the policy the way it was written caused a problem with my bank. It's not a problem for me, things happen. The office opens at 9am. I ask for Mr. Pelosi and I'm told he'll be in shortly. I wait 90 minutes, he's not showing up. I left a check to pay my insurance premium and said I'll call back. No harm, no foul. Here's where it gets interesting. I call about 11:30 and say hi Randy (we've done business for years and knows us) I can tell he's nervous on the phone. I told him about the policy how it was wrong and needs to be re-written properly. He's talking on the phone loudly like I'm irrational? I kept saying it's not a problem, let's just fix it. Then he drops the bomb, we may have to drop you as a customer. What?! I said what the heck man? If thats true then please give me back my check, I just made a payment and we'll go separate ways. He says if I come to the office he's calling the police. Folks, we live in nice quite area. I've had State Farm since I joined the military at 18. This guy, I am telling you is unprofessional. I called State Farm corporate and they said maybe he had a bad day. They switched me over to a new agent. My Check was cashed, no disruption in service and my new rep fixed the insurance issue that Mr. Pelosi couldn't resolve. I'm Yelp elite and know how writing a review first is tricky. This guy could have his wife and office workers with 1 reviews give glowing 5 star reviews for this business. And then they'll attack me in their reviews! In this day and age where Online insurance companies like GEICO operate, do you need a brick and mortar office with a guy who acts like a tool bag? 15 years ago he did and this review is my only recourse. If you want to use his service, enjoy. Just be aware this guy won't own up to a mistake on his part.

I rarely give 5-star review but I feel Coastal Insurance and their team deserve this recognition…read more Recently I purchased a house and my mortgage broker pushed me to use their insurance company for obvious reason. While the pricing is great, I wanted to compare both the rate and the coverage. I emailed 5 different insurance companies and 4 of them immediately said "we'll get you the same policy for the same money" but only ONE came back to me and said you are not being covered properly and there's conflicting info in the underwriting language. That firm was none other than Coastal Insurance (see attached email). While their policy came back to be $200 more, but their policy also offers substantially more coverage. I would've rather pay the extra money than to leave myself exposed to a potential loss and claim denial b/c I didn't read the fine print. In a society where speed and cheap trumps service and common sense, it's refreshing to see a company that is thorough and didn't "sell me on price and price alone." Just an FYI, they also have an affiliate that provide tax grievance service and have saved me thousands of dollars with my commercial and residential properties.

For many of my insurance needs, I work with the Claussen Agency, specifically with my Rep Dan…read moreGorman. He is terrific(efficient, friendly and at the end of the day does what is best for my circumstance.) I use Clausen Agency for Work Comp, Landlord Ins Policies as well as Vacant Property Policies on Real Estate Investments. Keep up the good work

The office staff is always very helpful when I contact them for any insurance needs. They are very…read morecompetent! I've been working with this agency for many years, and I would highly recommend them!

Mike Pieslak and team are always responsive to my insurance needs and quickly resolve any issues…read more Always helpful with problem solving for all our needs

Stay away from this insurance broker, they will take all your personal information such as your…read moresocial security number, date of birth, etc... and never call you back with a quote even if you follow up. I called here on 03/04/2026 and spoke to a very kind representative who took all of my personal information for myself, spouse, and home for a homeowners insurance quote. I would be told it would take a couple of days to get a quote back which I said was not an issue but said my homeowners is up for renewal on 04/06/2026. By 03/23/2026 I still heard nothing (almost 20 days later) and called in to ask on the status of the quote. They apologized for the delay and said it was on the managers desk. I stated again my insurance policy renews on 04/06/2026 and they said it would not be a problem that they were working on it. It is now 04/07/2026 and this insurance company has not called me back at all. They were more than happy to take all my personal information, such as my social security number, date of birth, and other sensitive information yet never even provided me with a quote. If there was not a lot of positive reviews for this company, I would be concerned I was scammed out of my personal information, but then again those reviews could be fake as I have had a less than optimal experience.

Such a wonderful place with knowledgeable agents. They make the work personal and really take you…read moreinto consideration. I would recommend them to anyone.

Stephen Bondor made switching to State Farm incredibly easy. He saved me a significant amount of…read moremoney while also taking the time to explain several important coverages that were missing from my previous policy with Progressive. I had no idea I was underinsured until he walked me through everything. The entire switching process was surprisingly fast and he even helped me get a refund from Progressive. If you're looking for someone who's knowledgeable, honest, and genuinely looking out for your best interests, I highly recommend working with Stephen. The rest of Liam's team also seem to be pretty kind individuals any time I've called in they've been super happy to help. Go State Farm!

Absolutely terrible experience with Liam Masterson and his colleague Callum Garrity. After…read moreswitching my homeowner's insurance to Mr. Masterson's agency, I was left totally in the lurch. Mr. Garrity misrepresented himself and entered my property under false pretenses. Mr. Masterson was never available and, when I could get a hold of him, he refused to provide any meaningful assistance. Disgraceful experience.

I finally got to work with Dorina Guida after a few months of waiting for the stars to align. From…read morestart to finish Dorina was an absolute pleasure to work with. She made sure she was accessible at all times, even on the weekend, and corresponded with me within minutes many of the times I reached out to her. She graciously took time out of her busy schedule to weigh all the options for me to figure out which made the most sense. I will absolutely be continuing to work with her and her agency in the future, as it's hard enough find a reliable and trustworthy agent. Dorina checks both of these boxes and more! Thank you, Dorina!

This is a great insurance company. And saying anything nice about an insurance agency is a long…read moreshot. But seriously honest people working here and they really try to look for a less expensive alternative for great coverage Even though I don't know anyone by face. You can tell that they are real humans over there. And you are not just another account

I would totally recommend these people. They are friendly, knowledgeable, and couldn't be more…read morehelpful. Great prices.

This agency has been nothing but fabulous for our business needs. One phone call or text from us…read moreand they handle the rest. Highly recommend them.