Customer service is extremely rude. This is not the way a broker works. They are not doing their…read morejob right and take out their anger on innocent customers just trying to get coverage. Giving out false information and taking advantage. DO NOT GO HERE!!!!! THEY ARE SCAMMING YOU!!!!!

This company is NOT accredited by the Better Business Bureau (BBB). I believe they are just a front…read morefor a loan company called Capital Payment Plan. I went for insurance and without even asking me if I had the money to cover the premium Hillary at Lighthouse signed me up for a loan with Capital Payment Plan. She couldn't even tell me who my insurance carrier was because she put me in an "assigned risk" category so she could offer me a cheaper rate. If you look on their desks they have foot tall piles of invoices for Capital Payment Plan and they also have mugs and desk decorations with that logo as well. When I tried to cancel she told me it was done but it wasn't and they kept billing me. It took 3 months of calls and emails to fix it. They are taking advantage of innocent people who just aren't aware of how insurance brokers should work. When I questioned Hillary about it she tried to tell me this is just "how it works ". Lighthouse insurance is a broker. Call any other broker and ask if this is "how it works". It's not. They are scamming people. I lost about $700 dealing with them.

This is why I like dealing with Allstate Insurance Agent, Joseph Moncello, he is always on the…read moreball. Mortgage company needed both our names on the policy and faxed, well spoke to Joe and not even five minutes later its done. I held the same car policy with Allstate since I was sixteen, wayyyy back in 1971. I left not because I wanted to, but wanted to get a better price. Well, Joe called me, got me a better price and back I went. Dealing on a personal basis with a local agent that I can stop by the office or get on the phone is everything - customer-wise. Keeping the personal, makes all the difference. Thanks Allstate. Thanks Joe.

I had a great experience obtaining insurance from Joesph. He was personable, professional, and…read morehelped me save money! He got me a great deal on my insurance and he wasn't pushy and didn't try to upsell me on anything I didn't need. I would definitely recommend him to anyone seeking out insurance.

From the beginning, Larry (not Jake from State Farm) has been awesome with all of our insurance…read moreneeds. I'm reviewing them now because I needed to have my new car photo inspected. I stopped here on my way to my parents and finally met our agent, Larry in person! He was super friendly as soon as I walked in! My photo inspection was quick and painless! I LOVED the QR codes that were laminated on each desk! This tells me they want your feedback! I couldn't be more happy with them!

Greetings! The agent who is helping me is attentive, and patient! I have received an affordable…read morequote within my budget, then Finally I went along with it. Hopefully rates goes down and i will give a perfect score. Overall i am satisfied...

The agency Staff is always understanding and help explain my billing and coverage questions . They…read morealso saved me hundreds of dollars when I switched and call me every renewal to help keep my rates in check ! Had a claim and they were helpful Rocco runs a great agency !

I had the pleasure of dealing with Nicole. All I Can say is "wow." I never knew an insurance person…read morecould be so friendly and care so much about what was best for me and my family! She took her time and explained what all the things on my policy meant in detail but in terms I understood. She suggested what she thought was best for me and she was kind and caring while doing it! (she's pretty funny too!) she made all this insurance stuff fun! I truly feel like Nicole is an asset to this company. I have already referred my friends and family to her! Thanks Nicole for doing a great job!

What are we talking about when we talk about insurance agents? With costs being generally equal…read moredepending on how much of a screw up you are, you're really looking at customer service. You want your agent to be available and willing to help. Well Sanseviro Insurance could teach a clinic on customer service. Maybe it's an Italian thing, but you go to their office and you feel like your sitting in their living room. They know you, they know your policies and they know what's best for your situation. Hell, they even know the policies of your crazy old man who needs a little help in remembering that you have to pay for insurance before it lapses. Anyway, the gang here absolutely rule. Family owned and operated, and they truly treat you just like one of their own. Which could explain why i'm always being asked to take out the garbage and to sit up straight when I visit their office. If you're looking for great policies that save you money, call them.

The whole office is exceptional! They handled everything for me. My husband does not use a computer…read moreor cell phone and they were very patient and made the whole process a breeze. If they can help him, they can help anyone! Shout out to Mary Ann, I really appreciate you! Thanks again, Brooke

First off, I didn't choose to be a client of this agency, I was transferred over when my last agent…read moreleft SF. I got a letter a few weeks ago that I was losing my glass coverage due to "excessive claims." Very weird so I dove into this and found that the claims were popping up incorrectly because my Father and I have the same name. His Geico agent sent me a letter dating and proving the claims were for him and had nothing to do with me. I was also told it was told I have to wait until claims fall off after a certain amount of time which we were now outside of that window but the woman on the phone said "well I am not just going to re run the report again, try back in 6 months." Now I go start shopping policies with other agents, I can't go to SF agency because they don't allow that so I leave all together. This lovely agency tells me they will not cancel my policy without proof of new insurance because that is NY law, my new agent prepped me knowing they would try this tactic and gave me the proof that it is in fact not a law in NY. The woman on the phone said "well this agency requires this." I asked to be transferred to customer retention and the response was "we don't do transfers but I can give you the number." 1 quick customer service phone call confirmed that I do not need to show proof of new insurance in NY and that as of July 28th I will be free of this Ken Kortright agency. Unlike a good neighbor, you are not there when your clients need you. Thank you and goodbye!

They are amazing. Best in the industry. Customer service, reliable, attentiveness, just the best…read more Five star rating for them.

Jeffrey and his whole staff are so knowledgeable. He has been in the business for over 30 years. He…read morehelped myself and my family save money while protecting me better. Thank you Jeff for your service to our community and for your loving staff

He was great for 10 years, now he can't keep track of what he is doing. He literally hasn't…read moreanswered his phone in over a month. I left a dozen messages and had customer service contact him and he doesn't respond to them either. He's so old I was afraid something happened to him and had the police looking for him. When I found him in his office he said "Under writing does that" as soon as I opened the door - so he knew who I was and what I wanted - he got my messages and just ignored them. Also, he is wrong and I've been on the phone with customer service a dozen times about this and they insist it must be initiated by him. Meanwhile, because he's confused, I'm due in traffic court and for over a month have been unable to get the proof of insurance letter that I need.

Absolutely horrible! Roe only deals with Travelers and you cannot make changes to your policy…read moreunless you speak to an agent at Roe. Impossible to speak to someone at Travelers. Keep in mind Roe is only open from 9am to 5pm monday through friday and most people work and cannot speak to their insurance agency during the day. In addition I made changes to my policy finally and they wanted to over charge me, finally came to an agreement and never sent a bill to the right location, and they were suppose to write a completely new policy. Now I am receiving cancellation notices because they did not roll over direct payment from my checking account. They can pay for everything I am done with these people!

Promise to get quotes same or next day. Call a week later, told my agent will call back . Never…read moreheard back again . Terrible customer service

Jim and his team are the best. I use them for my business and personal insurance needs. There…read moreservice and knowledge are second to none and would highly recommend folks insurance. As a full service agency, they access the best insurance carriers and get you the best price. I referred folks to a friend and his umbrella policy saved them hundreds of dollars.