I feel bad because it's probably not this guys fault but GEICO lost me $330 and took $134 of my dollars for nothing. I get why the insurance is cheap now because the scam you out of your claims and things are already hard enough these days. read more

DISCLAIMER: this is not specifically about this location but the company as a whole. I have been a loyal customer of Geico since 2014/15. I have always paid my bill on time, or adjusted my pay date so that my payment would be on time. In the 7/8 years that I have been a customer, I have only made two claim that Geico actually had to pay out on. However, now they are trying to refuse coverage on two of my cars, stating that I sent them documentation saying that my cars were in different locations back in December of 2021. In the month of December, I was sick with pneumonia, even hospitalized for a week. I never sent in any documentation. When talking with customer service I mentioned that to her. She sent me new documentation to fill out stating that their Underwriter could still deny me coverage for two of my cars. I guess loyalty doesn't go as far as it used to anymore. So disappointed in Geico. Would no longer recommend. read more

When I moved to South Carolina, I was able to bundle my auto and renters insurance at the local office. Very kind and professional. read more

Grant Sims - GEICO Insurance Agent - Lobby - Home & Rental Insurance Near Me - Greenville, South Carolina

We have State Farm insurance. My wife and I were both, unfortunately, in separate parking lot accidents recently. Neither were significant amounts of damage, money and there were no injuries. Neither of the accidents were our fault either. In my instance, the other driver had State Farm insurance also. In my wife's accident, the other driver had Geico insurance. Our experiences were very different. State Farm offered a generous list of approved body shops, including several dealerships that were able to appraise the damage, provide a rental car and fix my car in one stop. I took my car to the shop, dropped it off and drove off in a reasonable rental car and my car was fixed and I picked it up and it was a minimal inconvenience to me. My wife called Geico and they told her that they had determined that their client was 100% responsible for the accident and they would be covering the claim. (So far, so good.) Then she was given a list of ONE body shop where Geico offers their "ARX" program where you can have the car appraised and fixed and have a rental car waiting for you - a shop that I have never heard of in the 20+ years I have been living here. It may very well be a good shop, but I haven't heard of it and there are no dealerships on their list. Heck, there is no one but that one shop. The other three "choices" were the same company in Spartanburg, Anderson and somone somewhere in North Carolina! We went online to schedule an appointment to get an appraisal at the body shop they have their adjuster at, and it appears that the appraiser is only there on Fridays and is booked on most of them for quite some time. Or, at least it looks that way, because there are no other appointments that are not grayed out on the calendar except a couple of Fridays. I remember when the adjuster came to you and appraised your car... and even State Farm's plan - which is very different - they don't use adjusters, they instead audit body shops and allow the body shop to do the appraisal if they are on their approved list - which is much better for the customer as you don't have a separate adjuster meeting and since now they don't come to you. We are now calling Geico to try and figure out how to schedule an appointment with an adjuster that fits into our schedule before Christmas while our car is damaged through no fault of our own because they are too cheap to offer more than one body shop in the entire Greenville Metropolitan Area and they don't have adjusters that come to you anymore and they are booked up because - well, they have only one body shop in the entire Greenville SC Metropolitan Area. So, I hope you folks that are saving 15% (we did not find that to be the case when we wasted 15 minutes calling them some years ago to see) are ok with the fact that you are saving that money because your insurance company isn't going to provide you with good service if you need them. If this is how Geico works, it is no wonder they claim to offer lower rates, they do it at the expense of their customer's time, safety (driving around with a damaged vehicle waiting to get in to have the car appraised and repaired!) and convenience. As you might imagine, I'm pretty disappointed in this. I was actually hopeful when we found out the person who hit us had Geico because I assumed it was a decent insurance company and we would not have to deal with any of this garbage. Instead, I'm finding that they are a bare-bones, low-budget, and uncaring insurance company that claims to have low prices, based on being cheap and not having options for repairs or convenience. read more

Professional, kind and knowledgeable -- everything you would want from an insurance agent, plus GREAT RATES.

I got rear ended and I was named at fault I told my insurance company I am taking it to court they said ok and then turn around and put the accident as my fault so now I have to take the other person to court as well they dont care about u they only want money cause after they did that my insurance doubled worst insurance company I've ever dealt with read more

Geico did not correctly date my documents sent to the dmv (update plan)and because of that my lisense got suspended and a 200$ reinstatement fee. I tried to speak with several supervisors about this and finally I got in touch (after the dmv closes) with Matt Haily who claimed to be the highest authority in the company and the only resolution he offered was to cancel my policy. I would have to wait 6 weeks for a refund for the month PLUS a cancellation fee. So I'm left with a suspended lisense and a 200$ reinstatement fee bc of their mess up, and the only thing he could tell me was to cancel if I was unhappy?! Thanks a lot Geico Oh and I still have to wait to on them to correct the documents I'm assuming at their leisure. read more

Professional and friendly! I also saved a TON of money switching my insurance!

Thank God I held off on getting insurance from these people. They treated two friends of mine so rudely. Too bad this is Geicos only location in Greenville. Customer Service is NOT their thing. This is the second negative story of this location I heard but you never know till you visit. But this couple I know are the sweetest people and to be treated badly off the bat gives me pause for trusting them. read more

This is not the insurance company you want to go with! Just got off the phone with the rudest agent for South Carolina I've ever encountered!! My insurance went up $35 a month just for moving less than 5 miles from my precious address!! Also they will nickel and dime you every time you call them they charge you a "one time fee" that makes your payment the next month outrageous!! Please don't think they're going to give you the best price it may sound good at first! By that won't be your every month payment! read more

Personally I love the price i pay for 2 cars and the wonderful customer service I receive when I forced to call the 1-800 number. What I absolutely like is every single time I call my local office off woodruff road no one seems to want to help or will help even if its something as small as when is my payment due. I understand in the office they can only do and see so much but come on something as simple as when is my bill do to smaller things like do you have the correct phone number on file. The only time I have ever been able to get an agent to help me is when I started my policy and that's because they just wanted to meet their sales goal and then even then it was a bad experience. When I got the quote I was unable to pay at that moment so I asked the agent to call me first thing in the morning so I could get started, and I never received a call. Then when I called back I was on hold for ever so I hung up and had to call the 1-800 number and the helped me with no worries. And when the agent at the office realized I had hung up she called back several times not wanting to miss out on a sale but it was too late. And when I finally spoke with her and let her know that I started my policy with someone else the tone in her voice was not happy. And But over all I like my coverage but not my home office. So if you want something done or need help don't call the woodruff road location. read more