WARNING: They threatened to "put a lien on the house" when I questioned their pricing…read more I'm 45 years old, have lived in three 100-year-old homes, and have never before left a negative review for a contractor. I hired Honey Go Fix It to reseat a toilet. I chose them because of their 4.9 Google rating and promise of a free estimate. When the plumber arrived, I approved and signed an estimate on a small phone screen. I trusted what he was telling me and was not shown the actual dollar amount displayed clearly on the screen before signing. The technician completed the work in less than 20 minutes and then showed me a bill for $481.65. I was stunned. A wax ring costs about $10 and no other materials were needed. The price was astronomical for the work performed. The verbal quote was mumbled and unclear. When I saw $481.65 on the final bill, I genuinely thought there was a mistake. I declined to pay immediately and called the office to resolve it. Here's where it really went wrong. I spoke to Kassandra, the President of the company, to discuss the situation. Within the first two minutes, before I could even fully explain what happened, she threatened to file a lien on my house if I didn't pay immediately. I offered to pay $300 to resolve it amicably. That's still $900/hour for 20 minutes of work with a $10 part. Kassandra refused via email, claiming their responsibility is to "maintain fair and consistent pricing," while simultaneously admitting that they are "adding extra clarity steps during the estimate approval process to help prevent future misunderstandings." Consistent pricing? Maybe. Fair? Absolutely not. The owner acknowledged in writing that their current process causes confusion. Yet, she still demanded full payment and threatened our property rights. Being immediately threatened with a lien on our house for simply asking questions destroyed any chance of restoring trust in her company. I paid the invoice to avoid the hassle of a lien, but I'm leaving this review so others can protect themselves. If you use this company: 1. Get the total dollar amount in writing, on paper, in large readable text, before you sign anything. 2. Research what competing plumbers charge for the same work. 3. If you can't clearly see the price or feel rushed or pressured, do not sign. This company has lost my business and recommendation. I hope this review helps you make an informed choice.

I called to make a next day apt as our kitchen disposal was clogged with potatoes. Trevor shows up…read moresmelling like he'd just fallen in dog waste, covered his clothing but was dried up. he did put on booties. after about 40 minutes of trying to unclog it he made a phone call came back to me and said it would need to be hydro-jetted estimated cost of $1,000. I told him no thanks, he didnt charge me so that was good. I called Korrect plumbing, 2 nicely dressed, clean gentleman showed up and after about 1 1/2 hours of snaking our drain was unclogged, charged me $450. call Korrect they are professional, hard working and honest.

We had chat and I shared a couple photos and he pointed out that a breaker was open. This wasn't…read morethe subject of the repair, but I did learn from. Him.

Excellent Company, Excellent Worker, Bryan! Bryan was very…read morekind and very professional and very knowledgeable! Bryan did an iron filter check on our rental home! Excellent job by Bryan!! Highly recommend Bryan and Massive Creek Plumbing!! We are renters now, but we will be purchasing our home soon! We will be happy to call Massie Creek Plumbing for our new home! Thank you so much, Thursday May 2, 2024 Eileen and Bill Sunny Drive Beavercreek, Ohio

Did a good job . Service fee was $89 , labor fee was $199 per hour, part fee was ok but when I…read moretried to pay with my credit card was informed that I would be charged 3 % extra . I felt that this was overkill since the total bill came to $370 for an outdoor faucet replacement ! Not a deal killer but just a poke in the eye .

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

Great guys, quick response, reasonable prices. Just had a water heater replaced, called yesterday…read moreand the job is done at noon the next day!

Needed a washer tub hooked up and ran across their name. Call them on a weekend expecting to leave…read morea message and actually got a live person! They showed up on time did a great job, and I thought the price was fair for the work they did. Will definitely be using them again.

They came in a reasonable amount of time and did the service that was requested. Also, they did…read morerespect current finances at this time and give some suggestions to keep up on maintenance. The reason for a 3 stars is not the technicians that need 5 stars. It is the warranty is awful. Most places give a 6 month warranty not just a month on their service even with coupon. Thus, it would be nice to have 6 months.

Mr Rooter was supposed to replace all my metal pipes in the crawl space and front yard. They only…read morereplaced the pipes in my crawl space. They did not replace the pipes in the front yard . Mr Rooter charged me a total of $10,113.56 and didn't finish the job. This was June 2025. This plumbing company knew there were more pipes in the front yard. I made the mistake of paying them the whole amount. Mr Rooter took my money and never returned. This isn't a plumbing company it's a crime syndicate. How do they keep their plumbing license with the state of Ohio? I had to hire another plumbing company to finish the job in the front yard. Cost $8500.00 . TOTAL $18,613.56 12/28/2025

They have been our plumbers for 11 years. Their experienced plumbers have saved us an expensive…read moreslab dig that another company recommended.

Louderback was my 3rd estimate for two jobs: possible septic pipe replacement, and kitchen under…read moresink plumbing. Since they had recently repaired electrical wiring for my home's septic pump and I was happy with their work, I requested an estimate. Instead of quoting a price out of thin air without any type of discussion, Johnny and Mike asked questions, took a look at the prospective jobs, provided their input with reasons, and explained the different costs that led to the final estimate. I hired them, and they were at my house this morning-- within a week of providing a quote. Johnny and Mike did not disappoint in terms of timeliness, communication, respectfulness, work experience, troubleshooting, efficiency, cleaning up afterward, and fair pricing (I chose this co. for the same reasons last time). If you're looking for a plumbing company with integrity, years of experience, and need an estimate, give them a call. I TRUST this company with my home's plumbing and septic needs.

Always excellent service, and great pricing! Thank you again Bonham electric! Always Recommendread more

After posting this complaint I was contacted by the company and, after checking their records, they…read moreagreed that the situation was not handled properly and voluntarily removed the charge from my account. While I am satisfied with the resolution and I thank them for it they should have looked into the history before it came to me having to post this review. They have renewed my overall confidence in their business practices and am willing to write this one up as an isolated bad experience.