I was there yesterday afternoon like around 3pm and as soon i when inside it was like if the new i was coming this lady was weitghing some gold and i told her i was there to pawn an xbox one 500 gb she told me go to the window where they was some cashiers so they can take care me I when and ask can you take care of me the lady she step out of the cash register and when ti the lady who send me to her so she start the process and the lady who send me to the window started telling her he had to wait in a very nasty rude attitude I had no problems with noone and she at that moment im thinking its this personal like if she knew me and then she start helping me after the other cashier lady was helping and asked how much are you looking to pawn the xboxone and a mini cam i said $90 and then she started looking in the computers for prices and the market to see how much was the value of the xboxone and the mini cam then she said i give you $30 i said no way for both items to pawn it then at that moment she was very rude i asked why so low the loan she said the value and plus the mini cam was an old model i said fine how much for the loan on the xbox one she kept telling $30 i then i refus she said to your xbox one i cant do business with her i said fine i take my xbox one packed it and left how rude she was she never even handled me my id back i left then i came back to the stored And ask for my id like can i have my id back she quote with an attitude you left your id i told her you never handled me the id back she said im an grown woman for you to disrespected me i told her im an 50 year old man and i never disrespected her i left shake the owners hand and left after 15 years of me going to this pawnshop i will never go back to this place of business With employers who treated costumes that way never again. read more

Okay so this place is a great little joint that always has the best deal for me and my jewlery. To top that I am even able to get my musical instruments from there! Lately I have been struggling with some money so I had to pawn my golden chain but the manager there made it a smoother experience then I experienced and I didn't even have to get rid of my chain! Usually in places like this (Ghetto Brooklyn Area) you would expect ghetto service but that's definitely not the case for sure. The staff who work there have great atitudes, are very professional, very experienced and just make my personal overall experience with them a positive experience. To top all this it is located right there on the flatbush/ nostrand juntion, so I can always take the 2 train there (last stop) and run other errands while in the area. I give this Gem Pawnbrokers a 5/5 thumbs up and happy to say that this is my favorite, and official, pawn shop to bank my cash, pawn my jewelry and help keep me up to date with my musical instruments. One last thing is that I don't have to go all the way to downtown brooklyn, this one is perfectly convenieced in my area, making this a win win. read more

This is a great store. I highly reccomend shopping here if you are looking for reasonable prices for jewlery and other products like electronics. I enjoyed visiting this store mainly because the employees are very kind and helpful. When I visited this pawnshop I was assisted by Mark who was very helpful and polite and showed me all the devices that I can buy. I defenitley plan on returning to this store before Christmas so I can get some good deals and get my little cousin a used ipod. I' m also thinking about buying a guitar from there. This place has so many things that I can buy which makes it so convenient for me instead of going to a whole a bunch of stores. Thank you very much Gem. I will be returning very soon! read more

I've been shopping with gem for many years and the service that I receive is wonderful, I have no complaints. I am always satisfied with their professionalism. My favorite sales person is Lourdes Hernandez. She knows what I like and is always keeping in touch with me to tell me what new jewelry pieces come in. She always remembers me and sends me birthday cards each year, and is constantly in touch with me telling me about the wonderful sales that gem has to offer. She makes me feel like a very appreciated customer. Everyone else at this location is very nice as well. I have recently moved to North Carolina but every chance I get I will continue to shop at Gem Pawnbrokers. read more

My husband used Gem Pawn brokers for years, he could not say enough good things about them! He has since passed with 2 items in their shop. I had to go in and explain who I was with the necessary paperwork. Princess was VERY sympathetic and was a GREAT help in switching everything over into a new account. I was able to keep those very precious items that my husband in trusted Gyms to. My experience with Gym Pawn brokers is still absolutely wonderful. I fully 100% without a doubt tell my friends and others my personal experience with Gym, and I tell them don't waste your time looking for anyone else. read more

Hello I didn't like the common that you said about my father's store Frankie's five angels that was unprofessional and not very cool that you shouldn't talk about my father and my family store so you need to watch how you say things because that is not cool and it's not professional just to let you know Frankie's is my father.. through the five borrows of New York so i suggest you watch your mouth how you talk about my dad cause it disrespectful as shit... Thank you have a wonderful day BTW THIS T HIS DAUGHTER ....... BE BLESSED WITH YA DAY .... read more

Went here because of the reviews here, but they were not interested in buying anything. They have no idea what they are doing and they made me wait an hour to tell me that they would give me $50 for my brand new Michael Kors watch but then said no because the battery was dead. I guess they make more money on targeting people for crazy loans because they sure are not interested in making money from designer handbags and Tiffany jewelry. Plus the guy Nick looked like he wanted to hang himself. Don't bother with this shithole. read more

I would like to comment saying that I appreciate the help and convenience that Gem Pawn Brookers had to offer when I had visited it was very resourceful with its location and the costumer service I had received was very helpful all my questions were answered kindly and informative. The employee Carmen was very professional and we were able to come to an understanding with pricing properly I would recommend this store to any customer that would require excellent services. read more

I walked into Gem today an had a wonderful experience with Mark Anthony and Brenda who is the new manager of this location. They were both very helpful I was able to sell some items and also make a loan. I'm glad I decided to give you guys a chance and not take go by the other review. I definitely will be coming back they buy everything lord Jesus!!! Thank you Brenda for being so patience with me. read more

C.E I love to shop at Gem Pawnbrokers because they have good things also the best prices , when ever I walk into 1535 flatbush store, Carmen and Lourdes always there to assist me in making a choice. They both are professionals, always make you laugh and at the end of that laugh , you must have to purchase a piece of jewelry, xmas is coming and I hope to see these two young ladies . read more

Glenda has been my personal shopper for the past five years! She has never disappointed me. My husband and I reside in another state, and she has always come through for us with amazing Jewelry. Her taste is impeccable, and I trust her recommendations. Our wedding bands fit perfectly, and we are enjoying their beauty. We are extremely grateful and satisfied. Laurell read more

In my opinion, Gem Pawnbrokers is the best pawn shop in the city, hands down. They always work to give me the best deal possible. As well as being understanding to people's needs. I don't feel like I'm talking to a soulless robot, that's a slave to it's programming. I always get a personal touch feeling when I get there. I get treated like family EVERYTIME I go there. read more

I think the staff are heaven sent they have been so patient with caring for my precious jewelry ,I have had jewelry of mine sold by them which were my moms that was left for me so it just so happens.i was looking at their lay away section guess what pops up my heel mom is very powerful in heaven read more

They have great customer service skills and it was fast and easy process .I was there only less than 10 minutes . I got what I was looking for the item pawned. Go to GEM! I will definitely be a returning customer they are also bilingual attend to every needs of yours...thank u Gem! read more

I was treated with respect and courtesy by professional staff who followed all Covid-19 protocol. I was given a fair price for my merchandise and was helped quickly. I would highly recommend this business. It's not what you'd expect in the location where it's located. read more

I always use this location for any electronics needs I have. Sean is very knowledgeable in all aspects of the store from Jewlery to electronics. One stop shop for your jewlery or electronics needs...they even do handbags and sneakers...what more could you ask for. read more

For those of you who are going through it in life and gotta pawn the goods and really need someone connected to their humanity to understand what ur going through go see Zandaa at Gem pawn brokers easy to talk to and works with u on the price that u know u need!! read more

There are great services on the items in the store and they work with you and help you in any kind of way. I appreciate them. Unfortunately I moved to Florida. Thank you for your service. This is a TV app for family guys but I still have. Thank you. read more

This was my second time using this establishment and from the moment you enter the customer service is a ten out of ten. The young lady that dealt with me was extremely helpful, patient and knowledgeable in her field. I am giving them a five star . read more