I'd like to take a minute to command the staff of The Valley stream store especially the store's manager MarcyI'd like to take a minute to command the staff of The Valley stream store especially the store's manager Marcy He has extended me friendship in courtesies bar beyond that of a pawnbroker add to have contracted covid 19 over the holidays And this precious gem no punn intended Would call and check on me touch my heart to tears real talk actually appreciate her in the team that is a symbol there They approach every situation creativity Sensitivity in control I wish I had my own cooperation still that I could steal her from you and give her a job that would be fitting someone of her talents and compassion Again thanks to her and the team at The Valley stream location read more

I have to say, it's never an amazing experience going to a Pawn Broker. Bills were due and needed extra cash. Not only was Lori an amazing employee but an amazing person. It's very rare to find a genuinely nice, honest, and humble person IN GENERAL...let alone at a Pawn Shop but Lori made the whole process very easy and makes the whole process feel like she's a friend that you can always count on when you need fair prices and advice. And that's exactly what I think of Lori and this location...very fair prices and advice I've ever gotten. Thanks Lori. read more

Narcy, one of the managers and sales rep of Gem pawnbrokers has never failed me as a customer for years! she truly cares about the customers and extends help more than anybody in the busineness can do without asking in return.she would help you as much as she can to help you with all your items in the store. she is one of the best people in the business ive known apart from Jordan of west hempstead and Laura from merrick! i truly give these ladies and the business a five star!!! read more

I had a great experience here, all thanks to Nathan! I came in needing a cash loan using my gold jewelry as collateral, and Nathan made the entire process smooth and stress-free. He was knowledgeable, professional, and took the time to explain everything clearly. I felt respected and well taken care of from start to finish. If you're looking for fast, friendly service you can trust, ask for Nathan! read more

I been doing business with store for a long time the owner son, staff lori, narcy, vinnie etc. and management are awesome they care and listen to customers needs they are following covid guidelines to keep us safe they even help customers who may had hard times due to covid and even before covid they always help and support their customers Thank you again mrs helen leak read more

Lori is truly amazing at her job! She takes time and consideration while performing her duties, helping you to get the best price on what you're pawning. She also has an explosively positive personality which only adds to the overall experience of being in that store. I Would more than absolutely recommend this place to anyone who is seeking to pawn an item or two. read more

I have been dealing with Ritchie from the Massapequa store for years. Would never think about going anywhere else. His service is exceptional, he has excellent customer service skills, and has helped on more then one occasion with a phone call if my due date is coming up. You will never get better then Ritche at Gem Pawn in Merrick. Robyn S. read more

Went here before dealt with 2 other people here before went back this Saturday to have some looser who says he didn't know the merchandise I had but he knew diamonds FIRE this looser you should have people that knows all merchandise not just diamonds and then try to to under cuts you like your some junkie needing a lone FIRE this looser !!! read more

The customer service is the best. when you need a lawn they are the best lawn shop to go to. They will give you the best price for your goods. Narcy is the best and such a wonderful person and she would try to get you the best price. Live thus store and wouldn't do business with any other. thank you Gem Pawn! Terri read more

Lori the store manager assisted me. She was understanding, patient and didn't mind explaining the whole process to me. Do not hesitate to contact her. She is just an overall nice and helpful person! I walked out with my money and a whole new understanding of the whole process. read more

LorI the manager there is the absolute sweetest lady that I have ever dealt with in a professional setting. She is so kind, understanding and empathetic and I wouldn't go anywhere else or send anyone to any other broker. I mean it from the heart--the best place to deal with. read more

Gem Pawnbrokers has always been an help to me whenever I have been in a jam over the years! Just ask for Rich or one of the members of his amazing Crew over at The Merrick location and you are quickly on your way! Excellent Service! Highly recommended! read more

The manager If that location "Lori" is a gem! Ve y courteous and helpful. I love the way she takes her time to research and give proper information on all items located in her store. If I'm strapped for cash I know I get the best value at this shop! read more

Awesome company, has helped me out of many jams. All of my jewelry is brought from their many locations. Staff have always been knowledgeable, professional and courteous. I've dealt with this company for over thirty years+ Highly recommend. read more

I come all the way from Long Island city to gem pawn in valley stream because I know that my items will be well taken care of. The manager Lori Q is just a wonderful friendly person that you know you can trust.. read more

It was my first time pawning anything and Janira and Rachel made it a lot easy. I thought I would feel some kind of way, to have to pawn my jewelry, but because of them I definitely had a better experience. read more

Lori Quirk is a very sweet person and very helpful. always friendly and always helpful to customers. maureen dando and anthony dando I always feel very comfortable and I know she is a good person. read more

Gem is the best!!!!!! Their service is outstanding. Their employees are caring an courteous. Thank you Gem for taking good care of my babies (my jewelry) LOVE YOU GUYS BEVERLY BANKS read more

Visited Gem Pawnbrokers last week to sell an old piece of jewelry. Lori was phenomenal, she did everything she could to get us the best value. The service is above and beyond! read more