Avoid Ralph at All Costs - Incompetent and Dishonest I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself. read more

Jewelry & Fix - Look at the area around nine and 10 o'clock. You can see their space between the face and the case itself. - Watch Repair Near Me - West Hempstead, New York

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that they were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended. read more

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I had broken my bracelet one day, I googled jewelry stores near me and a couple popped up. I chose and was lucky. Ralph took care of my bracelet, even cleaned the matching necklace for the piece.. I was so pleased with the service and his jewelry selection I ended up purchasing 2 pair of earrings. I would definitely recommend going here, at first I was skeptical. But I will be back Ralph. read more

I brought my vintage Movado watch to Ralph for some needed repairs. After some custom work the watch came back to me as good as new. I highly recommend Jewelry & Fix & plan on bringing some other items to Ralph. read more

I brought in my Rolex for an overhaul and cleaning. Ralph did a professional job and at a reasonable price. This is an honest straight shooter and no need to worry about leaving expensive watches with him. I used to leave my watches at the expensive storefronts on Fifth Avenue and always was overcharged and didn't see my watch for 4 months arguing that parts had to come from Switzerland. Ralph did everything within 10 days as my Rolex needed a lot of work. I would highly recommend this business. Jimmy K read more

Maps directed me here as I was looking for somewhere to fix my 14k gold chain. Ralph was very nice and fixed my chain right in front of me 5 mins max, then cleaned it. I forgot my pendent and he allowed me to get it and come back for him to clean it as well, along with my rings. If I have any jewelry problems, I will gladly return to him. read more

Ralph is great at what he does and the turnaround time is amazing! Here he added diamonds to customize the bale for my medallion. I have to say I'm very pleased with the outcome! read more

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Stopped in to have my battery watch replaced. Service is was fast and friendly. Owner was able to replace on the spot for me. Will be coming back for any jewelry maintenance I will need in the future. read more

I brought in a sentimental piece and needed some repairs . Ralph was very accommodating and did a great job . He also works quickly and I was able to pick everything up within two days. Thank you again ! Will be back whenever in need of any repairs in the future. read more

Brought my watch to have battery replace. Overcharged me for replacing battery and damaged the watch band, and date tracker, so he could charge me for fixing that too. Looks like he treats customers based on who they are. Very unprofessional service. Will be reporting to Better Business Bureau and beyond. read more

Ralph did a great job taking my engraved wedding ring down a size. Highly recommended no one would have any idea that any work was even done. read more

I am from Manhattan and now consult in LI. I normally do everything in the city because I equate great quality of service with being in the city. Ralph has shown me that exceptional service can be anywhere. My favorite Movado watch stopped working and I needed a place convenient to fix that I quality wouldn't be sacrificed. I read the reviews and decided on Jewelry & Fix. Thinking that it was only a battery I stopped in. Ralph changed the battery and upon it still not working he showed me. He explained there was another issues and I left it. 24 hours later he had a diagnosis, cost and also offered to restore the watch at a nominal price. He was spot on on the repair time and also gave me a break on the price. The watch looked better than brand new. He also text me a couple of days later to make sure everything was good. I call that kind of service EXCEPTIONAL. In a day and age where the divide in human contact and quality of service is lacking, Ralph reminds me of how great service looks and should be. He is now my jeweler of choice. read more

Jewelry & Fix - Watch Repair Near Me - West Hempstead, New York

This business moved and although they're under construction, he fixed a necklace for me within 48 hours.

I have been searching for a Miraculous medal for awhile. Ralph is kind and his understanding of the importance of it to me is comforting. I got the medal meant for me to wear forever. I certainly will go back to purchase and repair any jewelry myself or my family has! read more

Superb customer service! Brought in my watch to have its links removed, necklace and bracelet repaired. My necklace look brand new like it was created yesterday instead of almost 30 years old. You will never regret coming here to have your jewelry repaired! read more

I needed to get my Cartier Watch refurbished and fixed. So fortunate to have found Jewelry and Fix. Best job ever. Honest, accurate and easy to deal with. Will always use them for my jewelry issues. read more

Ralph was extremely accommodating. He was considerate of the time frame and very conscientious of his work. He kept me informed every step of the way. I wound up going back to him another time. Would highly recommend him and his work. read more

it was a great experience with Ralph- he was super communicative, honest and helpful. I couldn't ask for a better experience in fixing my watch. He was also reasonable. Very trustworthy! read more

I have used them a few times and every time they blow me away!!!! These guys are the best in the game. Very honest and excellent customer service every time!!!! This is my spot and for sure they will always get my business!!!!! read more

I have a vintage, rare two faced Cartier clock that wasn't synchronized. I'm talking a desk clock, not a watch. I tried having it repaired at several places in Manhattan and most wouldn't touch it, due to the complexity of Cartier clocks. I even took it to Cartier and they told me "this will be VERY expensive." Now, when Cartier tells you that, you know you're going in debt. I found this guy online. He gave me a quote significantly less than the other quotes I got and was able to do the work in much less time. On the due date he called to apologize - he had found one side was still 2 minutes off from the other and wanted a few days to perfect it. He also showed me how to properly care for the clock, and gave me a 1 year guarantee on work. He was friendly, professional and personable. I'd happily make the trek for him to repair other watches and jewelry. BTW, I don't trust the other review. $10 for a battery is common. I get them all the time (I have about 20 watches). Also, the owner was extremely helpful and professional during my interactions with him. It annoys me when people abuse Yelp to give a negative review over something fairly trivial. read more

Absolutely fantastic! We had the pleasure of having Ralph assist us with our wedding rings. From beginning to end he was extremely attentive and meticulous to every little detail from beginning to end. It was really important for us to use the passed down family diamonds for my ring and the gold rings passed down incorporated in my husbands ring. Couldn't have asked for anything better. Ralph checked in with us by phone, text and even made a few house visits to ensure everything was perfect. I'm so happy we found jewelry and fix to entrust with our jewelry! read more

I used this place for the first time based on my neighbors recommendation . I had been trying to get a sentimental piece done the way I wanted. I went to many jewelry stores in the area and no one did what I wanted. I finally went in and saw Ralph. He was so accommodating and did exactly what I wanted! In the future I will be using Ralph for all my jewelry needs. He was awesome ! I love my new necklace thanks to him! read more

Alex is super professional and helpful. I came here to get my ring soddered after a piece of it broke off. He fixed it and polished it for me at a discount. I definitely recommend Jewelry and Fix! read more

Ralph is the absolute best! So personable and is more than willing to make his customers happy! I just moved to the neighborhood and desperately needed a trustworthy standup jeweler! Glad I found them! He changed two batteries and fixed my watches for 75 dollars; pretty reasonable. read more

I recently brought my Rolex in for repair on the stem and crown which were bent after a hard fall which hit directly on the side of my watch. I originally just wanted it repaired but I hadn't had it serviced since I bought it so I also agreed to have my watch serviced while they had it. Within a week I had my watch back for a reasonable price and it worked and looked like new they also gave me a one year warranty on the work performed and I could not be happier. Thank you Alex. read more

Overpriced rip-off - charged $10 for a watch battery (for an elderly man's Timex) Claimed to use "Swiss" batteries and not "cheap Asian" - horrible, unprofessional, and downright over the top in price. Not to mention rude and racist. I wouldn't even give one star but seems as though I have to in order to post a review. read more

I entered the store with a pedant that was 35 dollars and a chain that was 25 dollars. I needed a bigger bail or a way to fit the pendant on to the necklace. The guy proceeded to tell me it would cost me 130-150 dollars. After going to another jewelry store I got a much cheaper option and the bail was made to fit the chain. Don't get scammed out of your money, go to other jewelry stores for second and third opinions. read more

Hard to find a watch repair place on Long Island that can service high end watches and that you can feel comfortable with. I had a great experience with Jewelry & Fix and Ralph was very helpful, would certainly go back again for a service or new purchase. read more

Based on google search I took my Tag Heuer and Raymond Weil watches to J&F for repair and service. Extremely good experience dealing with the owner Ralph, whose expertise was apparent by the professional and confident manner in which he communicated. The cost estimates he provided were fair and reasonable and the turn around time was quick. The watches are working fine so far and the one year warranty on the work performed is very comforting. Ralph, keep up the good work! read more

I lost one of the diamonds out of my anniversary band, and the 'national chain' jewelry store where the ring was originally purchased wanted too much for the repair. The gentleman at Jewelry and Fix quoted me a price 20% less and did a beautiful job. The repaired ring looks perfect, and it is so clean, I'd forgotten how much it sparkles. I feel like I have a brand new ring. He also did the repair quickly--I dropped the ring off on a Wednesday afternoon, and it was ready on Friday. I would definitely go here again if I needed jewelry repair. read more

What a local gem!!! The owner is an honest and reasonable jeweler. He is kind and does incredible work. It's so convenient to have a wonderful jewelry store so close by. Also, he carries the latest in jewelry trends! I highly recommend this place!!! read more

Had my Rolex fixed. The price was more than what he verbally quoted and delivery was about two weeks behind. Too may excuses for delays in delivery. He insisted on being paid by cash although his store advertises that he takes credit card. In the end, I only saved about $100.00 vs. what was quoted to me by the Tourneau. My watch is no longer water proof. read more

i needed to find a reliable place to repair my rolex watch. it was given to me by my minister many years ago and is very important to me. when my wife and i walked into the store we were greeted by ralph. he was so courteous and professional. i explained the problem and he detailedthe complexity and cost of the repair if i went directly to rolex. he gave me a quick oral estimate and said he'd call in a few days with an exact quote. he kept his word, called and gave me an estimate that was at the lower end of what he originally quoted. the repair was extensive and he did an outstanding job. the work is guaranteed for a year. i will go back for other repairs and jewelry purchases. he is a man of his word and this place is a real find. i highly recommend you try ralph at jewelryand fix. read more