1. Gem Valley

    1. Gem Valley

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    Jefferson, NC

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    Ask the Community - Gem Valley

    Sacred Star And Stone

    Sacred Star And Stone

    1.4(9 reviews)
    66.1 mi

    One of my favorite stores it's a must stop at Floyd if you are interested in anything metaphysical…read morethe prices are great and the workers are very nice and knowledgeable about the products in the store

    A HORRIBLE experience at Sacred Star & Stone Dear Ms…read more Gravely: I am the grandmother of the 9 year old boy who was so excited to have won a $50 gift certificate to your store. The raffle was part of the Floyd Comic Fest (7/11/26) that was a wonderful event geared toward the young folk in the community. It would be difficult for me to describe how thrilled he was to hear his raffle ticket number called out and how delighted he was to have won a $50 gift certificate to a store that he very much liked. We were having a great day! In fact, he was so excited that he wanted to go straight from the library to your store to see what treasures he could now afford. Even though it was raining, I indulged him and we enjoyed perusing the interesting items in your store. After much pondering, he chose a very expensive 3-d printed dragon that used every penny of the gift certificate. I can tell you this was one excited kid...he won a raffle and bought one of his beloved dragons. We got back to our vehicle and in the sunlight noted several cracks in the dragon's "antlers". I commented that it looked like someone had attempted to repair the antlers. We returned to your store within the hour. My grandson was adamant that he wanted to handle the refund/discount/exchange on his own and I reluctantly agreed. I waited outside for 10 minutes before entering the store to see how things were progressing. Imagine my dismay, disgust, and disappointment to find you berating my grandson, accusing him of lying, accusing him of changing his "story" three times, and then telling him "just because your grandmother is here doesn't make what you're saying true". I watched my grandson bravely keeping his composure and trying not to cry as you continued your barrage of accusations and insults. Only after my appearance, did you offer him the option of exchanging for another dragon. I am taking my time and effort to write this letter in the hopes that you never abuse another customer like you did my grandson. Your treatment of him was condescending, disingenuous, and traumatizing and will be something he will carry with him as a learning experience for a long time. We will not step foot in your establishment again and we will not hesitate to share our grandson's experience with you in your store with our extended family and friends. If there were a "minus" rating, you would get it!

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    Gem Valley - gemstonesandminerals - Updated July 2026

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