One of my favorite stores it's a must stop at Floyd if you are interested in anything metaphysical the prices are great and the workers are very nice and knowledgeable about the products in the store read more

A HORRIBLE experience at Sacred Star & Stone Dear Ms. Gravely: I am the grandmother of the 9 year old boy who was so excited to have won a $50 gift certificate to your store. The raffle was part of the Floyd Comic Fest (7/11/26) that was a wonderful event geared toward the young folk in the community. It would be difficult for me to describe how thrilled he was to hear his raffle ticket number called out and how delighted he was to have won a $50 gift certificate to a store that he very much liked. We were having a great day! In fact, he was so excited that he wanted to go straight from the library to your store to see what treasures he could now afford. Even though it was raining, I indulged him and we enjoyed perusing the interesting items in your store. After much pondering, he chose a very expensive 3-d printed dragon that used every penny of the gift certificate. I can tell you this was one excited kid...he won a raffle and bought one of his beloved dragons. We got back to our vehicle and in the sunlight noted several cracks in the dragon's "antlers". I commented that it looked like someone had attempted to repair the antlers. We returned to your store within the hour. My grandson was adamant that he wanted to handle the refund/discount/exchange on his own and I reluctantly agreed. I waited outside for 10 minutes before entering the store to see how things were progressing. Imagine my dismay, disgust, and disappointment to find you berating my grandson, accusing him of lying, accusing him of changing his "story" three times, and then telling him "just because your grandmother is here doesn't make what you're saying true". I watched my grandson bravely keeping his composure and trying not to cry as you continued your barrage of accusations and insults. Only after my appearance, did you offer him the option of exchanging for another dragon. I am taking my time and effort to write this letter in the hopes that you never abuse another customer like you did my grandson. Your treatment of him was condescending, disingenuous, and traumatizing and will be something he will carry with him as a learning experience for a long time. We will not step foot in your establishment again and we will not hesitate to share our grandson's experience with you in your store with our extended family and friends. If there were a "minus" rating, you would get it! read more

Tried to buy a crystal and the owner proceeded to berate me for wanting to use my credit card since I didn't have cash on me. She acted like I was personally killing her business for buying a rock. I understand swipe fees are annoying for business owners, but if you feel that strongly about it either enact a $ minimum for credit card transactions, ban credit cards all together, or just don't sell items under $10? I feel like this is an avoidable problem that you don't have to take frustrations out on the customer who actually wants to buy your products. Me and my partner felt uncomfortable after this interaction so we just ended up putting our items back and leaving. For a crystal/spiritual well-being shop there sure are some awful vibes here. read more

A 1 is too high for this business. Drive to Blacksburg and visit the witches Cupboard where it is welcoming and they are knowledgeable. I'm 70 years old and love Floyd however when visiting today there was a sweet asian family in the store at the same time. I was thinking how well behaved the little girl was. I would say she was maybe 10. The shop keeper was so rude and refused to sell a cheap little stone she wanted to buy. She told the little girl that she was rude and she did not want to sell her anything. I think the parents were shocked as was I. I do not understand how she stays in business. I came home and read the reviews of others and see she has many complaints. How sad that you have to bully a little girl . I thought perhaps it was because she was Asian. I have no time for racism. However, after reading all the reviews she is apparently mean to everyone. I left and spent my money else where. I will never go back. read more

The owner was very rude about her lack of knowledge of bone preparation and taxidermy. Extremely mean shop owner do not shop here.

I have never in all my life seen anything like this. I am a Floyd county native who spent most of my life here and I decided to take my out of town friend to this store because he loves dragons and fantasy and both of us were kicked out because he was taking pictures of all the beat things for his scrap book and for his website. The owner was a complete control freak who basically had the air of, well I own this place, I can do whatever the hell I want and told us that she didn't need to put up a no photograph sign. Basically a thing of I'll do whatever the hell I want and screw you if you don't like it. I have never been so offended by my own town in my entire life, who embarrassed me in front of my friend who I was trying to cheer up by showing the sites. Do yourself a favor, never go to this place, you deserve to be treated better. read more

The store has an eclectic array of items. Extremely overpriced. The owner is probably the rudest store owner I have ever met. She was rude because she made clear she does not like children or children in her store. I wonder if I was supposed to tie him up like a dog out front. Yes we had his backpack leash because it's a busy road and we knew those stores had a lot of breakables in it. My grandson touched the front of the counter because it had a raised emblem on it and it rattled. I gently pulled him back and wAs telling him not to touch it when she interrupted started lecturing hon not to do it. First of all perhaps she should not have something half attached to a counter secondly I'm all for it for a shop owners say something if kids are running wild being destructive. He was neither of those things he didn't touch anything in that store except the front of her wooden counter where the cash register was. I knew she was being rude to me I couldn't figure out why until she was rude to him. I let it go while she was rude to me because my daughter the boys mother was looking for something. I however don't tolerate anyone speaking to my kids or grandkids. It would have been different if I wasn't in mud sentence telling him not to touch it because I could tell she didn't want us in there because we had a child with us. Wish granted we will never spend another dollar there and she can count on us spreading the word every chance we get. She obviously doesn't care if she loses customers who by the way we care repeat customers cone back or not. We will not. Hope to see your store front vacant soon. read more

We came from far away to visit Floyd and actually visit the local shops this was one of them we looked into. My husband does professional photography and we took a few shots right next to the store super cute little area. There were no signs stating you couldn't stand next to the store etc. Only there for a few minutes, and actually about to explore this store. Extremely rude women who worked there came out not inviting, but extremely rude. This was a good occasion for us, so the way she acted was very shocking. I asked about local fields for the public and she literally responded "I wouldn't tell you if we did go ask them."... I was asking about the parkway or a overlook but ok.. lol. We were all pretty confused and shocked at how rude she was to complete strangers. I am a massage therapist and would of gone and bought stones etc., but after the women we encountered who worked there we decided we don't support a business with that kind of customer service or bad energy. read more

Open OVERVIEW UPDATES REVIEWS PHOTOS ABOUT Google review summary 54321 4.0 (5) Reviews Sort by Most relevant Newest Highest Lowest Carolyn Wolfe 2 reviews 7 minutes ago NEW While I do feel the owner is knowledgeable and she has a great selection of items, do not, under any circumstances bring your kids into the store. ESPECIALLY if your kids are on the spectrum or are drawn to textures. My youngest seemingly ... More Brittany Garza 1 review 3 months ago I love coming here I'm here every week she alway has something new to check out. Everything I could ever need for my practice is found right here. Sacred Star & Stone (Owner) 3 months ago We love having you!! Shelby Honeycutt 3 reviews 3 months ago The owners are so nice, the shop is THE best rock shop I have ever been in. Cannot say enough good things! :) Sacred Star & Stone (Owner) 3 months ago Thank you Shelby! We appreciate the kind words. Stop by and see us again soon . Lindsay Horgan Local Guide·21 reviews·15 photos a week ago NEW I got these 3 gorgeous crystals today. The store was so beautiful as well as the shop owner. Was just a very pleasant experience!! Sacred Star & Stone (Owner) a week ago Thank you so much. It was fun hekping you find just what you were looking for! Jeremy Morton Local Guide·147 reviews·274 photos 3 months ago Sacred Star & Stone (Owner) 2 months ago Thanks for stopping by! Carolyn Wolfe 2 reviews 7 minutes ago NEW While I do feel the owner is knowledgeable and she has a great selection of items, do not, under any circumstances bring your kids into the store. ESPECIALLY if your kids are on the spectrum or are drawn to textures. My youngest seemingly destroyed gel candles without my knowledge while we were at the check out. The shop owner called my mom to inform her later and used words like malicious when describing my daughter who is 10.. We offered to pay for the candles along with the shipping to have them shipped to us(it is not an easy drive and we were visiting from out of town.) The owner decided instead of us paying for the damage and accepting the damaged items to deny the restitution and just throw away the items and ban us from the store. This does not impact me or my kids as we are from out of town, but my mom who lives close and often shops there for gifts. I was also told that the shop owner felt my daughter would not learn from the incident as she did not apologize to the shop owner or the person who made the candles. How I punish my child for bad behavior should not be the concern of a shop owner. Keep in mind that we were not in there spending a couple of dollars, we both made significant purchases in the shop. Just putting that out there so it was not assumed we were loitering. End all be all, do NOT bring kids into this shop or anyone who is on the spectrum or has sensory curiosity . I do not write a lot of reviews, but the way this was approached was unprofessional and just a prime example for my children of the kind of human they should not be, especially when you have someone who is willing to make it right. read more