Gem auto service is amazing! Donald was both our driver to and from Newark airport. Each trip, he was early and patiently waited for our arrival, ready to go. On the way to the airport, Terminal A, he suggested that we specify curbside pickup for our return, noting the considerable walk to the parking lot there. Later, I made sure that request was set. Upon our return, Donald was waiting for us immediately outside of the baggage pickup carousel, with the precision of car doors were lined up with the exit doors. The drive home was smooth and relaxing. Gem will always be my go-to car service. Thank you! read more

I was picked up from the airport and taken to UCLA. The car was super nice and super clean. Felt safe and really appreciated the easy/quick communication for pick up. The driver was right outside as I was exiting the airport. read more

Prompt. Courteous. Nice cars. Good driving. The drivers are very professional and get you to your destination on time.

Jimmy was EXCELLENT! He was especially good with the young children and with ensuring a safe exit near the theatre at Radio City NYC.

Positive experience. Driver showed up early. Car was beautiful and clean. Nick was very nice. Most of all he was a safe driver that got me to my destination ahead of schedule. read more

Driver was early and was very polite. Drove very safely and the vehicle was nice and clean. My first time using them.

Steve, our driver, was friendly and professional. The bus was clean and had great amenities, like charging ports, foot rests, arm rests. Everything well functioning. It was a smooth, comfortable ride. I highly recommend. read more

Both my Tallahassee, driver and my Houston driver were very courteous and helpful. I hope I have the same ones on my return trip. This was especially appreciated as I am dealing with some health issues that make me less mobile. read more

I cannot speak highly enough about this organization. I recently experienced their service when I was visiting Princeton, New Jersey. I had a driver who picked me up at the airport and another who dropped me off. Both of them were excellent in every way. The drivers were friendly, courteous, and professional and made sure that I was comfortable during my ride. But something additionally happened. During my first ride, I inadvertently left a black scarf in the car. It took me at least a day before I realized it was missing. When I called them and inquired about it, I was surprised they had it! The first driver, Holly, had turned it in. When I called the office, I was greeted by a wonderful woman whose name I don't remember at this time. And that's a shame, because she was quite lovely. She compassionately and patiently located my scarf and worked with me to get it returned. They mailed it back to me at their own cost. That doesn't happen these days. They went above and beyond the call of duty, and their staff are magnificent. I cannot recommend them more highly. read more

Very professional friendly and safe drivers. Cars are new, clean and in excellent condition. Clear communications via text on pickup logistics. I would highly recommend. read more

We have used Gem for 4 decades, when Barbara would even answer the phones! We have NEVER been stranded or in a pinch. With the digital world expanding it is even easier to access their premier service with wonderful, careful, excellent drivers. Have used to take parents to NYC hospitals from NJ. To EWR and JFK for our vacations. There is no better service! read more

Arrived at Orlando airport and my driver was excellent at communicating with me upon my arrival; there were no glitches in connecting with my ride. My driver, James, is a safe and excellent driver. The vehicle is clean, roomy and comfortable. 5 stars read more

Best limousine company in Nj Good drivers Good Staff the owner is the Best Please Call and Book a Ride read more

My family and I had a trip of a lifetime planned to Maui. With a 5:30AM pick up I was concerned about the company being on time. 5:10 and the driver was texting me to let me know he was in the driveway! He packed up all are luggage and we were off! The return trip was no different...I got a text message as I was leaving the airplane that my driver was on site and waiting for me to give him my location when ready. While on Maui my credit card was compromised and I realized that Gem had my cancelled card. No problem.... I went their app entered my new card information and done! TRULY A FANTASTIC EXPERIENCE!! LOVE THE APP!! read more

I have been using Gem limousine for a number of years with multiple monthly trips to/from Newark airport for international travel (enough to earn Global Services status on United). The drivers are friendly and usually very timely with clean late model cars. What I find disappointing is that Gem does not have any type of loyalty program for their clients. Concord limo understands the value of loyalty and corporate accounts; They have a customer loyalty program. Unfortunately my company does not have an account with Concord so they are not an option for me. I would switch from Gem in a second for this reason alone. Multiple calls to their corporate office have gone unanswered. Their management level customer service is non-existent...almost cowardly as they refuse to return my calls to discuss the matter. Use any other service if you have the option as there are many. read more

Gem was very easy to work with. Their app and communications are the best I have used. The driver John was friendly, courteous and very attentive. My mom is 96 and he helped us with the wheelchair and was very accommodating to her needs. Gem will be the first company I can the next time I need car service. read more

Terrible company, driver was 25 minutes late resulting in a missed Amtrak train, customer service didn't even care and hung up on me when I asked them to explain the situation. Awful, awful transportation company. They truly don't care about the customer or appointments people make. Choose someone else. read more

We here at Luxe Travel in Irvine CA, have used Gem Limousine for many years. We have only received great feedback from all our clients and the booking procedure is quick and easy. Our individual on-line accounts make booking trips a breeze. Convenient and easy to use system. Joe Gulino is our companies contact and he is always helpful and prompt with his replies to any questions we have. Highly recommend their services for any corporate or leisure travel, or for local transfers, as well. read more

As a bride it can get stressful planning a wedding, transportation one of the many things we didn't have to worry about. I recommend Gem Limo because their buses are spectacular and Sara, Gem's wedding specialist organized our itinerary according to budget, head count and logistics. I will recommend Gem to all my friends! read more

Gem Worldwide - Limos Near Me - Woodbridge Township, New Jersey

Whatever you do, do not. I repeat, DO NOT use this limo company. I simply called Gem Limo and spoke to a Jason. We decided on a 8 passenger Mercedes Sprinter van for 4 hours. He quoted me $467.00 plus tolls. When I called back I asked Jason for a discount and he said he will give me 10% off the $467.00. What happened next kept me on the phone for 45 minutes and this is when I found out what Gem Limo is all about. 10% is $46.70. Jason kept saying no. I kept saying yes. It isn't rocket science to figure 10% if $467.00. I came up with $420.30 and he came up with $433.70. He insisted this was 10%. I am a business person. In customer service for years. I was getting frustrated and he couldn't explain to me why he was at a different price. He puts me on hold for a very long time. Gets back on the phone and tells me his manager figured it out and that is what it is. I told him impossible. Lauren gets on the phone. She's the Director of Global Business Development. Lol. OMG!!! Lauren now tells me that 10% discount is only off the base price. What base price?????? I simply called for a limo to take myself and some business people for dinner. I had to understand this base price thing. She says base price is $330.00 so $33.00 only comes off. I asked what was the other costs that are bringing me up to $467.00. She says gratuity's. $137.00 of gratuity for a $320.00 limo ride!!! I was floored. That's over 40% gratuity!!!! I got so frustrated. She says, "Mam, what do you want to pay?" I will try to help you. I'll go right to the President if I have to. I tell her $300.00. I couldn't believe she even would just ask me that open ended question. So she says, "hold on". She puts me on hold for 15 more minutes. She never comes back on the line. A woman named Dina gets on the phone. I ask her her title. She says, "you don't need to know that". Now I'm laughing. I asked her if She was serious and she said, "never mind what my title is". I think she was embarrassed to tell me that she was the owner of the Woodbridge NJ location. Anyway, Dina refuses to do anything for me. She was condescending and unprofessional. She told me the same base price story as Lauren and said, "Take it or leave it". I spent almost an hour on the phone. Spoke to 3 people and not one person was "Focused on me" as their Message says nor the horrible experience I was having. I since have found a local place and the owner worked me such a wonderful deal. No bull, no misleading numbers. Gave me a great price to go into Weehawken for dinner. Even included the tolls. By the way, this company nicked and dimes you for every minute you go over and they charge you extra for ice and you must pay for the limo until it gets back to their location not yours!!!! PS..... they keep your credit card open and charge you for every moment in traffic and everything. No thank you!!! You better have big wallets!! I do and I still wouldn't give my business to a bunch of unappreciative, unprofessional and incompetent people!!!! Heed this warning And now this company retaliated by giving me a bad review on my real estate page because I told the truth. These people are not good. Now It's time to get my attorney involved. September 20,2018. I must update my review as I will be going to the police to file a complaint against Joey Gulino who threatened me now. He is now texting me, "You fucked with the wrong guy and the wrong family. You will regret it.......". It is getting very mean and ugly. I am now scared. All of this because I gave this company a bad review. I'm so glad I stuck to my guns and didn't give in to their horrible customer service and we don't need you attitude. I've been text again from this person Joey from this company, "You're broke you peon. You can't afford us." Please, please people don't use this horrible person. I'm so glad I use First Class Limousine in Morganville. No one will believe this. Who behaves like this??? I will be at the police with everything I have in writing and I am filing a complaint for a restraining order. This guy is a psycho and I still can't believe I am being harassed like this. All because I didn't like the way I was treated and gave this company a bad review. Retaliation like this is extremely unacceptable. This guy Joey Gulino is real tough talking to a 52 year old woman like this. He also text me "I hope you lose sleep over this". He actually wants to scare me. Wow is all I have to say. Boy was I right with this review. Can you imagine having to fear getting hurt over a bad review . read more

Used Gem Limousine today and had bad experiences both ways. Driver was late picking me up at the airport and I had to go find him on the curb. Not that I mind but he didn't even attempt to call me even though he was 30 minutes late. Customer service number was quick to resolve. He did not open/close my car door, offer water, phone charger or to change the temperate in the car. I actually don't think he spoke much English because I had to repeat myself when I asked how long the ride would be. The return driver was on time but was very old and should not be driving. Drove slow and could not change lanes well. He spoke English but couldn't here very well. Cars were alright, not that new but no wifi, water or good air ventilation. Would not use them again. read more

Reliable and great service, but expensive. Used Gem to get from Newark airport to my office, and back. At Newark, driver was ready for me when I reached the arrivals hall, with a tablet indicating my name. On the way back, the driver was waiting outside for me at least 15 minutes before my pickup time (that's how early I was as well). Both drivers were friendly and made some small talk but not non-stop conversation. I did compare prices with Uber though and Gem was twice the cost. read more

Not a good experience - I'd use someone else. Arrived 3hr & 20 min late at 10:40pm (weather delay). No limo waiting when I arrived. Called dispatch who said 25min to have a car there and I should be curb side so the driver didn't need to park. While waiting I got a Uber quote. They could be here in 20 and $19-26 for the ride. My Gem fare is $63.31. After waiting 35 min, dispatch called to say only 10min more - he also said he was sorry about all this. After waiting 47 min, car arrives - driver waves an unpowered tablet that I'm guessing should have displayed my name. He looks around and sees that it's not working, and in Jersey fashion he roles down the window and bellows my last name while 2 lanes out from the curb. I'm glad he's trying, but it isn't really a $63 limo experience. Driver was a nice guy, didn't know where I was going because he said he just got the call for my pick up. read more

The best car service nationally, I use Gem everywhere I go, I book on their mobile app and I couldn't be happier with their drivers. They track my flight when I arrive, which means I don pay wait time! Gem is Top notch and I can trust them in every city! read more

Breakdown Great service Reliable App My company has been using Gem Limousine worldwide for all our transportation needs whether it is single travelers or group movements. The best part about their company is we can count on premium service in every destination city saving our employees and clients time when booking transportation. Their mobile app works flawless. It saves my information and time which is neat. I would recommend this company to every corporation in need of a good transportation company. read more

Gem Limo is the car service I use personally and professionally for over 10 years. They have excellent customer service, an easy to use app, professional drivers and comfortable cars. During the pandemic, I've seen their additional protocols in action to keep passengers and drivers safe. Highly recommend! read more

Clean, professional, and the drivers are great. On time and worth every penny. You can tell a good buisness by how they treat their employees! No hidden expenses, and offer a very competative rate. If you have any questions or special needs they are there to help you in any way they can. Will deffinitely be using them from now on. read more

Gem always provides top notch service!!! Pristine vehicles, friendly drivers, on time every time, always a safe trip!! Highly recommended!!!! I use them often! read more

Most likely the best experience I have ever had with working with a limousine company. Gem was affordable, prompt, and I really felt like I was being taken care of. From start to finish there was clear communication and I had not a worry in the world. Have to say thank you!!! If I was to recommend any company for any of your transportation service needs it would be Gem Limousine Worldwide 10/10 times! Thanks again! read more

I use GEM for most of my car service needs and have always received excellent service. The drivers are professional and service oriented and the cars are well maintained. I like the way they text me to let me know exacty where they are so we can rendezvous without a hitch, i highly recommend them. read more

I first experienced Gem Limo nearly 13 years ago for work travel and have always been incredibly pleased with their professionalism and reliability. I travel reasonably frequently and am always glad to use their services. The drivers are professional and safe and communicate well in a variety of circumstances. I have had instances where my arrival terminal was changed mid flight or my flight was significantly delayed -and they are always there, as promised, ready for me. I have been so pleased that I have also used them for personal trips. I just find the professionalism and reliability to be second to none. Over the past 13 years, I have also observed the business keep pace with technology and continue to hire and train with an emphasis on reliability and customer service. Can't say enough good things about this business. read more

Super reliable, very friendly operators and drivers. Easy to book and to get status updates from dispatch

Gem Limousine handled our group transportation flawlessly. We had a three day conference in Somerset and needed buses to take us to our evening events. Our chauffeur John was fantastic at handling our loud crazy bunch. The bus was clean and new and very comfortable for the group of us. I would highly recommend using Gem Limousine for any ground transportation needs. read more

Oh what a Gem. My colleague had used them about a year ago to travel from Manhattan to Newark airport. The car ended up breaking down and my colleague almost missed his flight. Gem subsequently sent us a $50 gift card. I tried to use the gift card to go from Jersey City to Hackensack, which would cost $22-$30 in an Uber. Gem said the trip would cost $115 for a Lincoln town car. Hmmmm. That price tag better come with a bottle of Veuve (but it doesn't). Thanks, but no thanks. read more

Gem limo is just that- a diamond in the rough! As maid of honor for my cousin's bachelorette I was in charge of planning the transportation for all of us (started as 20, ended up as 13) to get to and from a Jimmy Buffett concert in Camden. (Starting point was Hamilton) Gem limo was extremely accommodating throughout the booking process and understanding of the fluctuating number and my need for precise pricing before reserving, which I can't say for most limo companies when planning this type of event. They were professional, on time, and most important...nice! The vehicle had ample storage and it was comfortable and clean! Ray was our driver and he was a pleasure to be around and completely added to our fun environment of a bachelorette party by assisting in any way possible, from loading up the vehicle with our tailgate supplies, to waiting patiently for the concert to end to take us home safely. Thank you for making the stressful process of planning transportation for a large group an easy experience!! read more

Gem Worldwide - Clean and comfort ale Limo Bus we had for a bachelorette party headed to tailgate for a concert - Limos Near Me - Woodbridge Township, New Jersey

Cindy helped us book a 12 person ride from New Jersey to JFK. She was incredibly helpful and responsive to all our questions over email. My wife found gemlimo after I called about 12 other companies for accommodations. They did not even come close to the price, availability, or options gemlimo offered. The driver showed up on time at 4am and was very courteous, professional, and friendly. We use car services quite a bit, especially to the airport, and gemlimo is our new go-to. read more

Absolutely fantastic company to work with. Friendly dispatchers and drivers. Great way to get travel to the airport.

I made the reservation 5 days in advance to my family arrival and I specifically request for a foreign language speaking driver. Even though they took the reservation including the request they did not comply and I found out by chance 30 min before the flight arrived. I found out that there was actually a driver that speaks the language at the airport waiting for another passenger with 15 min difference and they were not helpfull at all. Very BAD customer support and service.... read more

I was in a wedding party that used GEM and we had an amazing time! The drivers were helpful and even made an unexpected put stop for us. The bus was clean and there was a lot of leg room. The service to and from the wedding was top notch! read more

Not good! No driver present for me or my colleague for a pick-up at Newark Airport. So frustrating to come off an 8 hour flight, move quickly through customs and baggage claim only to stand around for 20 minutes waiting for our Gem drivers! ugh! Not only that - I mentioned to my driver that a bridge was out in route and he would not take my advice - once we met the closed bridge, he asked me how to get around it. Never again Gem. read more