This was my first time doing business with this place. I had been fighting other chain locations…read morethat essentially copied my previous prescriptions and would state no change was needed but my glasses weren't ever quite right. I got an exam for contacts and frames here and while unfortunately an Optometrist had left that took my insurance between the time of scheduling and appointment, the owner personally handled my case and gave me a fair deal. I purchased frames and contacts and they are perfect and by far much better than my last pair. I'm happy with both service and products.

My usual eye dr. at Gemini didn't take my new vision insurance. I prefer Caviar frames and when I…read morestopped in Rey assured me he could get me the frames I wanted and that I could use my insurance. So back I went with my prescription in hand. He waited on me personally. I handed him my insurance card and a post-it with the model number of frames I wanted. I had already checked pricing at LensesRX online for the same frame and was quoted $535 for the complete set of glasses I wantd WITHOUT using any vision insurance. He came back with $689 written on a piece of paper for just the frames. Then he said to add $180 for lenses and other upcharges could go up to $100. So I was looking at $989. I told him I never paid that much with insurance at Gemini for Caviar frames and told him about my quote at LensesRX.com. He said well let me see if I can do better. He walked back to his computer and asked me my date of birth (He was actually looking up my insurance this time). He then show me a scribbled piece of scrap paper that said my frames would be $689 minus $150 that my insurance covered and that my lenses would now be the $20 copay (instead of the $180) he quoted. So now my total price was $559. I asked him for details of what type of lenses etc. and he just told me it would be a nice lense. I pressed on and said anywhere else I have received a quote for glasses would provide me with a detail of what I was getting and how much insurance was covering. He just looked at me and handed me the scrap piece of paper with nothing but numbers written on it. I asked him why I would pay him MORE for the same glasses using my insurance than I could pay LensesRX less for NOT using my insurance. He just stood there blankly and stared at me, handed me my insurance card back and I walked out. This is already a lengthy review so I will wrap it up but the place has a sketchy feeling and now I know why. My gut told me no, but I really wanted those frames. Since I have ordered the frames online for $300, and Walmart is going to put my new lenses in for the $20 copay using my insurance. This man is not here to make new customers or help the general public, he is here to make a buck. I can't even imagine how many families he has taken advantage of over the years. He is not listed on Caviar Frames website as an a authorized dealer so I can only imagine how he is getting their frames. I could tell he was clearly not used to anyone standing up to him and asking him to answer questions honestly. I am sorry I wasted my time and would never recommend this place to anyone!

We switched insurance companies and I found this place on the insurance website. I called and told…read morethem my glasses broke and I need to make an appointment, I asked how much an exam would be and they told me $80. They also told me my insurance would cover my glasses. I get there and they start doing way more to me than I had asked, they did a contact exam, dilated my eyes and turned them yellow, all I asked for was a simple eye exam! When it came time to pay, they charged me almost $400!! I was told $80!! I eventually went back and got a refund for my glasses and canceled the order, but I was still out the $165 they charged me for a contact exam. I won't ever be back, I'll start the search for a new eye doctor all over.

I do not recommend this place for eye care. I tried to get a PD ( pupillary distance) so I can…read moreorder glasses on line. Money is tight so this is the reason for that. When I asked for my PD. I was told they do not give that info out. He said corporate paid him not to give that out to anyone. I paid over 500.00 for my last pair of glasses. I paid for my script and feel that it is my right to have any and all medical records. It's only about money with Meijers. They will never get my business again. Zero stars!!

Worst company ever, I ordered contacts in February and it's November, when I call I just get the…read morerun around. Very unprofessional eye wear place. Stay clear or you will regret it.

Very professional and very nice. After a terrible experience with another place they stepped in…read moreand took great care of us. I would recommend them.

Eye exam was okay. The glasses I purchased from here was the worst I have ever had in my entire…read morelife. Don't waste your money.

Although the doctor was great and got us set up with lenses perfectly, the lady that fitted the…read moreframes was extremely unprofessional. In 2020, I don't think you should be telling a 9 year old "I wouldn't want you to be made fun of for wearing girl glasses".

Staff is friendly but need to go back to having an actual doctor. System shut down and you are…read morescrewed. Wasting hours to see a virtual doctor. Shouldn't rely on technology for everything.

They are the worst. They will have you waiting hours to see a doctor ( then you have to wait for a…read moredoctor to get online. I had an appointment at 5:00pm by 6:45pm still waiting to get into a room. By this time an employee comes up to me to tell me they close at 7:00 and I would need to cancel the appointment and reschedule ( thought I was being punked... terrible!!

Asked when making appt if it's common to wait 2-3 hours. Was told by Janelle no you're the second…read moreone after lunch you shouldn't have a long wait at all. I left and it was dark outside I was there for hours many people in the office were complaining and said it was normal to wait for so long. Dr Spencer wasn't bad he seemed very knowledgeable and friendly, his staff however were extremely rude and snippy and made me feel as if I never want to come back. Janelle at the desk was rude and Angie the office major cut me off and shouted at me when I was questioning a bill she was so unprofessional, Rick in the optical department was wonderful and extremely helpful, if I do go back it's because of a Rick. Angie was known to be rude, aggressive, and generally unhelpful at Dr. Guptas also. 0- stars for 2staff members 4-stars dr 5-stars Rick

From the owner: Diseases & Surgery of the Eye Full Vision Cataract Surgery…read moreusing latest technology Multi Focals Treating Adults & Children Diabetic Eye Care Sports Vision Custom Lasik Surgery including Intralase technology Latisse Facial Botox Optical Shop

the customer service was great. It was a little expensive but it's to help you see better so not…read morereally that expensive when you put that in mind. there was many different options for price and looks on the frame.

This location has untrained employees who do not know how to apply the proper Caresource codes, &…read moremanagers named Charity that lie through their teeth. When you call to complain about overages, everyone claims ignorance, & sure we'll return the overcharge. CUT TO: The bank denies my refund because these liars said they did nothing wrong, when they professed to make it whole well before I had to file a claim with the bank. They could have acquiesced, but no, let's protect our incompetent staff over making a patient whole! DON'T DO BUSINESS HERE! ANYPLACE BUT HERE!!

I have currently waited three weeks to receive my prescription glasses and sunglasses. I have…read morefollowed up twice with little effort to resolve this issue.

Ryan is always super helpful in buying/ordering contacts/eye glasses. He's very nice and clearly…read moreknows what he's doing. Helpful and reliable staff.

I really liked the doctors but I had many issues after my cataract surgery. I honestly can't blame…read morethem but we had to make 20 return visits because of eye problems. Even the pre-op drops caused problems. I think I am not a good candidate for eye surgery as LASIK surgery from another Dr has been a disaster. I have daily headaches. So be very careful--

Everyone wants to know why I drive an hour to see Dr. Knowles. Because he is the best. And those of…read moreyou who know me, know I had severe eye issues several years ago...about six surgeries in a six month period. Why would I entrust my eyes to anyone else? And I could tell he cared about my condition and improving my sight. Besides, with the size of my folder, how could a new Doctor devote the time to read all that and understand my needs? Also, the offices are really nice, and staff is the best. And you never have to wait hours, even if they're working you in. This is my eye doctor for life...or until he retires. Then I will be sad.