In October 2014 while attempting to recode my keypad via telephone with General my keypad shut down. General Security sent a repairman that very same evening on his way home from Great Neck. The keypad was recoded, and a bill was generated and promptly paid. I was given a master code and recoding steps.
In or about the second week of October, 2015, using the instructions given me by General in 2014 I attempted to recode the keypad again. It jammed on "check Zone 9."
After several unfruitful attempts to fix my key pad via telephone with General Security it was determined that a service call would be necessary. No service appointment was available for six days.
When I booked the appointment I was told that the tech would attempt to reprogram the keypad, but would also bring a new keypad with him in the event that it would not be repaired.
October 15, 2015 Woody walked into my apartment and immediately offered to contact General Security and "help me" arrange for an upgrade. As a matter of fact, in the less than 15 minutes he was here, he asked me twice if I would like him to make an appointment with sales for an upgrade. When I declined he insisted that my whole system was shot and needed to be replaced. Woody apparently was not there to repair my system -- but to sell me a new system!
I explained to him that I had caused the problem when I was attempting to put a new security code into the keypad. He maintained that the main panel had coincidentally burnt out at the same time that I was trying to change my code and that it was not merely a keypad problem!!!!!! On his work ticket he wrote "must replace panel" -- a blatant misdiagnosis of the problem.
He told me to schedule a repair call and left! Woody's job ticket indicates "job tested & operational". This is simply untrue. Please check both work tickets. They are self explanatory.
October 16, 2015. Adam came with a new control panel. I explained to him that I had caused the problem trying to recode and that it was my key pad -- not my control panel which was in distress. Adam asked if I had messed with anything in the control panel -- I had not. He got a new keypad from his truck, hooked it up, reprogrammed it and the problem was solved. Why couldn't Woody have replaced the keypad the day before, rather than attempt to sell me a new system??????? (Adam's work ticket was paid in full on October 19, 2015.)
If General did not have an experienced tech on hand on October 15 my appointment should have been rescheduled. Instead you sent Woody who was only interested in getting me to upgrade - and when unsuccessful - told me I needed unnnecessary repairs. And now General is billing me for Woody's sales call. read more
