When you walk in, there will be a clipboard with a sign in sheet, like most clinics you will have to sign in and wait to be called. The front desk people will be busy or doing something and not let you know what to do. There is no sign as to what you should do so it's very common to see people stand cluelessly in the front as to what to do.
Solution: Make a sign that tells people what to do in vietnamese, english and spanish.
The setting of the clinic is clean, kinda dull but works.
Wait room is kinda small with all the chairs against a wall with a large open space in the middle. Out of the few times, I've had to sit on the floor twice but granted this was during peak appointment times.
Solution: If possible, rearrange the furniture to create more space. Add white light that brightens the clinic, add some color for a less dull and more kid-friendly environment
I usually wait for about 30-45min after arriving at my appointment time to be put into a room and wait about 10-15min for Dr.Tran to come in that room. You can see Dr.Tran rush into the clinic pretty often around his peak hours so I assume he is arriving late.
Solution: N/A
Dr.Tran is a nice doctor that tries to be friendly to create a more comfortable atmosphere. I had a few questions about my health that I tried to ask but was ignored to look at the main issues as to why I was in the clinic. From his demeanor, you can tell that he is trying to rush through patients. He'll do a great job diagnosing you with whatever that is wrong with you, it's just you'll probably have to be REALLY persistent with your questions so he doesn't just put you off to the side to move on to the next patient. Quality doctor, but like most family doctors, is always in a rush.
Solution: Answer patient questions
The clinic is right next to a pharmacy that they will refer you to if you need prescription drugs. I've been told a few times thatsome of the prescriptions written to me can only be found at the pharmacy next door. Not too sure about the legitimacy of this but I assume they're simply just trying to work in conjunction to refer customers.
Staff is very nice. I was offered a doughnut so I am very satisfied with that.
Solution: Keep offering doughnuts(kidding) read more