I am beyond impressed with this facility. From the moment I called over the phone up until the moment I left, the service was top notch for the entire experience. I called around 7:30pm on 1/13 to check to make sure they were open and also to make sure they accepted my insurance. Both answers were yes so I made my way there. I filled out some quick paperwork, showed my insurance card and ID to the super helpful gentleman at the front desk. I was seen right away. Dr. Garcia was flat out amazing. I don't think I've ever met a more friendly, helpful and thorough physician. She was very knowledgeable and was able to determine my issue and come up with a medical plan extremely fast. There is no doubt that if I need urgent care again, I will ONLY go here. Stellar job!!!! read more

I had pain on my lower left side and felt like I was having diverticulitis symptoms so I went to Lifeline Urgent Care. I asked the woman at the check in if they took Medicare. She replied yes, I showed her my Medicare care and gave my DOB, cell # and email address as she requested. She then texted me a form to fill out which I filled out -- except it would not let me past a page without my SSN. I told her a hospital lost my SSN info years earlier and I refuse to give out my SSN for medical treatment anymore. She told me they could not see me then. Social Security Admin stopped putting SSNs on Medicare cards in 2018 because of Identity theft risks, and Medicare only requires the 11 digit Medicare Beneficiary Identifier for reimbursement, so there is no reason to require SSN for treatment. I have filed a complaint with Medicare and Acentra (Quality of Care Complaint) - referred by Medicare. read more

I usually have trouble finding doctors that take my concerns seriously as many doctors dismiss my concerns due to my age (many think that it is strange for someone so young to be experiencing health issues). But I was RELIEVED to be seen by a doctor who took my concerns seriously, and was compassionate in her approach. She took my concern seriously and trusted in me as a patient. She treated my complaint with care and my visit was not in vain, I left the appointment feeling relieved that I would receive treatment. It may cost a few dollars more but it is certainly worth it to me as I received the treatment that I went in for, I've been to clinics before where the providers dismiss my issues or make excuses.. some providers even act in a negative manner towards their patients... which left me feeling defeated & unable to seek further treatment. It's very difficult to find health providers who genuinely take their patients concerns seriously, so I would definitely recommend this clinic to anyone who is struggling with receiving treatment or finding a provider who is compassionate & takes concerns seriously. read more

We had to get a last second PCR test for our child on a Sunday. Maya took care of us and she was a rock star! Our son was not wanting to cooperate for this test, but Maya handled the situation so wonderfully. She was sweet, patient, and made our child comfortable. Honestly, it was one of the best experiences we've ever seen with a medical professional and our child. To Maya's manager - she deserves credit for her attitude, demeanor, and patience care - and a HUGE raise! read more

Flu season is back so of course I was worried. Finding a health center that doesnt charge an obscene amount of money to be seen is always a struggle. It was the closest and their online appointment process was hassle free. They take several type of insurance but still even if you dont have insurance they will do everything to help. They are taking appointments only. dont be shy to walk in and ask for help if you dont have one someone will be nice to guide you or if they can they will do anything in their power to help. Staff is beyond. They have an amazing well trained staff. Place is extremely clean and all is very comfortable. Definitely recommend! read more

Do not come here, go to the hospital. The best part about this entire experience was Quentin. He was kind and polite. The doctor DELIA UDAVE-- did not listen to my needs or requests. She kept telling me one thing when and had no room for my input (the patient experiencing the issue). Clearly inattentive and downright negligent as she didn't explain anything to me. I wish I would have taken my $280 that I was scammed out of to another facility where I could have ACTUALLY been treated. I came in with a knee injury, hoping to get a prescription, I was not advised on the prescription as far as what to expect, or what could be combined with it, and ended up experiencing side effects. When I called, the following day to speak with the Doctor (DELIA UDAVE) for assistance, I was denied the opportunity and told that I should go to an emergency room because I'll be able to receive help there. I asked what's the grace period or turnaround time for returning to the office. Initially I was told a couple of days, then a new receptionist came on the line and informed me THERE IS NO GRACE PERIOD, and I WOULD NEED TO PAY FOR EACH VISIT. I'm legit going to call the news on this business. Truly the worst medical experience! Thanks Doctor DELIA UDAVE!!! read more

The staff are patient, kind, and friendly. My daughter was very sick on the Wednesday before Christmas, so we came on the Thursday morning only to be placed in line. We were able to wait at home, rest and come in when they were ready to see us. Even after an excruciating long day for the staff, they still greeted us with kind words, smiles, and thorough explanations. They answered all our questions without trying to rush us out the door. We are very grateful for their professionalism in the midst of this stressful time. read more

SO BADDDDDDDDDD. SO AWFULLLLL I had been here for 3 time to testing COVID-19. They always accept my insurance. Now, they said they look at the account, if not they sent me the bill. Crazy. And they don't ware the shield while testing. the speaker test was not as thorough as the previous times I came. Last time i test about 30 minutes. They ask me everything but now they test 5minutes, no ask anything. 9am open but 9:30 still wait. DO NOT GO HERE ANYMORE. read more

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Lifeline was super professional! I got on the list at 9am and they called me when they were ready. Once I received a call the test took 5 minutes. Very fast and professional. After the test you wait in a private room to get your results.. not waiting for an email or text message. The ladies were also super nice and communicative. Thank you!! read more

This place is a scam . I went in for an Urgent Care visit . I was told by the front desk that my $40 copay only takes effect once my deductible is met and it would $150 "for everything" . I knew this was a lie since i have been to a different urgent care and paid $40. I left immediately . Went somewhere else for treatment and paid my $40 copay as I expected to. Don't go here read more

I saw 4.0 stars and three good reviews would be why I chose this clinic. BUT I WOULD NEVER RECOMMEND THIS CLINIC . Apparently they assumed I couldn't pay $199. They wanted payment before services when the desk girl said anything done once I see the doctor will be a charge also. So I came there for an allergic reaction and I waited 30 mins because the desk girl didn't plainly state pay before going back.. then sent the other girl to ask how I was paying smh just so unprofessional I told them they were full of it. They made me feel like I couldn't pay. . read more

This review is for the clinic's attempt to administer COVID tests. Let me preface by saying I called TWICE to confirm that my insurance would be billed before I showed up to the clinic and waited 2.5 hours for drive thru testing. The clinic is out of network for my insurance, but my insurance confirmed that it'll cover the costs of covid tests even for out of network providers. So you can imagine how upset I was when I pulled up to the testing window and was told that the clinic would not bill my insurance. I wish the person who picked up my calls hadn't relayed incorrect information and wasted several hours of my time. read more

Needed an antibiotic for an infection. I visited before and they had us wait in the car. So I called. There were 3 people in the lobby doing nothing and no one answered the phone so I got out to see if I could speak with someone. I went to the door and the woman with the ponytail started to open the door. I motioned that I need a mask. Then she turned her back on me and walked away. I then saw the signs on the door that you need to make an online appointment to get service but this was such bad behavior I won't ever come back. read more

The best experience I've had at an urgent care. The nurses handled my anxiety really well. I'm not sure the doctors name but she was the sweetest and most kind doctor I've ever seen at an urgent care. I will only be trusting this location from now on! read more

I have use this urgent care a number of times. I am a disabled veteran, a lot of my care comes from the VA. However when it comes to common maladies such as colds and allergies and so forth VA is not a satisfactory solution. The doctors here have been wonderful, they have listen to my complaints they have evaluated them and I've been very satisfied with the treatment I have been given. I have also had my Covid test here it was done professionally and I had the results as expected. read more

Very sweet and nice... Really clean and fast Helped me understand why I was in pain. read more

Been here 3 times before and it's a life saver for me. It's just across the street from my apartment and the wait time is never long. Staff are always very polite and helpful and for someone who doesn't have insurance and goes to the doctors only rarely it's the perfect fix! So pleased I found them and highly recommend them! read more

This is my first review and I really don't want to write a review unless it is really bad. 1 star for the service, negative for the management/billing, the worst experience as a customer. I would give a negative score if I can. Summary: Liar: Even now still claimed to be in-network with BCBS in September 2017, but BCBS confirmed that they were NOT in-network until November 2017, which resulted in no payment from insurance and all charge of $199+ was on me. Very bad attitude: showed no remorse/compensation, did not want to solve the problem/ provided no discount, and sent the bill to collection company and ruin your credit. Suggestions: Stay away if you can. You don't want to get unwanted charges and ruin your credit scores. Details: In Sep 2017, I took my daughter to this place for urgent care. Before I went there, I asked clearly if they were in network with BCBS insurance because I reached my in-network out-of-pocket limit. In that case, if I went to an in-network clinic I would pay no more money. The operator on the line and the lady in the front desk both ensured me that they were in network with BCBS. Therefore, I took my daughter there and I had not complaint about the medical service. They did not charge me anything when I left as I expected. However, a few months later I received a mail from lifeline urgent care saying that BCBS would not pay and I need to pay $199+, which was even more than no insurance charge. In my mind, I should pay nothing so I called BCBS to check. BCBS told me that lifeline urgent care was NOT in-network at all until November 2017. In other words, they are out-of-network when the service was provided. Hence, BCBS would treat them as out-of-network. While my out-of-network out-of-pocket limit was not reached, I needed to pay the bill myself. In this case, I argued with the billing manager of lifeline urgent care that you should not lie to me and tricked me and I would not pay the full amount of $199+ and would like some discount. They said that they would not give any discount and they will deal with it. No more news from them until Sep 10 2020 when they sent the bill to the collection company. I called back and argued with the billing manager of lifeline urgent care, Sandra, again. She still insisted that they were in-network by contract with BCBS back Sep 2017 but she did not want to provide any proof or to argue with BCBS again. As far as I want to pay a discounted price for the service I received, she said she could not provide any discount because the contracted rate with BCBS. This is really disgusting that they could still lie to you face about in-network/out-of-network and still has no remorse/compensation. I would say if you can, just don't go there. C.H. 09/30/2020 read more

This place is horrible!!!!! The staff is extremely rude! Customer service is not a priority. I went there for covid testing and my experience was so stressful. They charge you a 50$ fee every though your insurance company may cover the cost of the visit and testing at 100%. I even had my insurance to call them and see they they were charging me and they were arguing with Blue Cross Blue Shield. I would NOT recommend this urgent care to anyone! Go to Signature Care instead. read more

This place is ridiculous. The staffing has no idea what's going on . Their communication skills with their other staff is horrible . There was a heavy set Hispanic guy ( didn't get his name ) , that was really sarcastic and unprofessional. I don't know who didn't do their job , but they need better training or more in debt training shall I say . I most definitely will NOT be back . read more

This place has Friendly staff hardly any wait time. It right around the corner from my apartment so it's super convenient

The office was very clean, ran smoothly, (and most importantly) every staff member had excellent customer service! 10/10 covid testing experience! I thank them again for all of their hard work and dedication read more

So far so NOT GOOD. I've been waiting for 45 minutes in the drive through for a COVID-19 test and the same car has been getting treatment the whole time! I'm hoping I'll change my mind once this first patient leaves. Surely each Covid test won't take this long! I've tried multiple times to call the front desk and no one is answering. The mailbox is full and I can't even leave a message! You gotta want it BAD! read more

Came in today for possible broken toe. Everyone was very kind and accommodating. I was seen right away and wait times were minimal. Diana was awesome at the front desk and explained everything carefully. A big shout out to Susan and Robert, too! Thanks, Lifeline! read more

They charged me $199 at the center. I then found out that it was covered under BCBSTX. Now they are stalling (over and over - one promise after another) in refunding the money. Makes me wonder if they have cash flow problems. Be careful. read more

Super fast with great service. Didn't even have to leave my car for my results!!

This urgent care is a joke. It is always closed inside to actually see a doctor for anything. They only do COVID testing majority of the time, which is not fair for people who come for urgent reasons. I've came twice for two different reasons& have been turned around each time. It is ridiculous. If you are going to be closed inside due to low numbering of staff, then update your site and phone communications to reflect this. That way people, who are sick and need medical attention don't waste time driving to your facility! I would much rather be notified of this BEFORE I walk in the urgent care with my problems. Not only do you know you're closed, but when I walk in you have the nerve to ask me "how can we help you? What's going on today" allow me to explain my issues, just to tell me well..... we are closed inside but you can come back tomorrow. LOL if I could wait till tomorrow, do you think I would have came to urgent care today??? Unbelievable. read more

Dr Ravi Kalidindi is an incredible practitioner who I trust 100% for the care of myself and my family. We have been seen by this doctor multiple times and the consultations were thorough and all our questions were answered. Dr Ravi takes his time and puts his patients first always. The staff is very efficient and friendly, the office is clean and welcoming and we had minimal wait time. I will highly recommend Lifeline Urgent care to friends and family! read more

Dr. Bansal and his staff took very good care of me until I was 100% better. Recommend this facility for anyone that need medical attention.

The doctor is very patient and helpful and point out why there is the pain. Nice service, thanks Doctor Ravi. Really appreciate it!

The receptionist is rude. If you had your webmaster spend 3 minutes putting your fax number on your website, I wouldn't have had to spend 5 minutes on hold to get it from you, and you wouldn't have had to stop doing whatever it was you were aggravated about when you finally clicked over. read more

Really good service and care. Very friendly and we had all our questions explained thoroughly. Even came back for a follow up appointment to ensure treatment was working. Highly recommend. read more

After being refused care at Katy Urgent Care on Kingsland I went to Lifeline. They were amazing. The receptionist was very concerned about what was happening with me and even double checked my insurance as I did not think they would take it. After she checked some things she told me they did. The doctor was amazing. She was so patient and actually listened to all my concerns. I had been experiencing some really strange symptoms and she put all my fears to rest. read more

This was my first time at an urgent care and they really helped walk me through it all. Super friendly and thorough staff. They also have free coffee and water. read more

It was a Saturday and I went to the clinic after having a bad allergic reaction on my neck and face. We were greeted and helped as soon as we walked in the door and it didn't take long to see Dr. Bansal. The RN, Eduardo, was very nice and made me feel at ease. The waiting area and other rooms were spotless. They had drinks, in case I got thirsty. Dr. Bansal listened to me and answered all of my questions, which is a rarity these days. We discussed options for treatment and I feel he had my best interest in mind. I got a cortisone shot, and within a short time, noticed a definite improvement. When I left, we had a course of action and felt so much better. My family and I will definitely be back whenever we are in need of medical attention. I am thankful for Dr. Bansal's time and expertise! read more

I was seen immediately after paperwork completed. Dr Bansal took the time to explain what was going on.

We got right in and they were awesome. Dr. Kalidindi was great. Got my son an x ray and then splinted his hand. Very good processes and procedures. read more

Front desk was polite and professional. The PA listened closely and communicated his thoughts clearly. Excellent medical care. Clinic is very clean. read more

Brought my mom for a bruised arm. It was quick, staff was friendly and kind. Doctor Ravi was very professional and kind. I will definitely come back. read more

Dr Ramireddy was very helpful and good with my 4 year old. Was able to get him in at 8pm even they were supposed to be closed and had him ready to go with a prescription not long after. Very grateful that they stayed open later for us. Very nice staff as well read more