I WAS a patient for 30 years. But today I missed an appointment and they wouldn't reschedule until I paid $100. They wet back over 3 years and are charging me retroactively for every appointment I missed in the past! Dr Ibañez took over the practice from her mom. I wonder if she knows her daughter is doing this to people. I doubt that it's even legal. Today I'm leaving!! read more

I've been coming to this office for years now and have always felt like a valued customer. I recently took my prescription to Costco (their lenses cost significantly less than the over $500 I was quoted at Generations) however Costco's lenses have got me feeling cross-eyed with pain in my left eye. I called Generations to see if I can have my exam redone to make sure my prescription is accurate and Sandra told me I'd have to pay for it again (as my exam was done back in March). I no longer feel like a valued patient because I was ready to purchase my lenses from Generations as I always have as long as my prescription was right. I obviously wasn't trying to get a free exam, I wanted to make sure my prescription was accurate. read more

Helpful staff, family friendly, and great with kids! The name "Generations" sums up why I am giving a great review, my whole family 3 generations goes here and everyone has been well taken care of. They also have done some fun kid friendly events over the holidays!! From the friendly staff to the large selection of frames to choose from. Only negative thing is scheduling, due to Covid you can't just come in and try on glasses. Only certain times are set aside weekly and they book up quickly. Something completely out of the control of the business. read more

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2 years ago I left a 5 star review and I am very saddened to now leave a 2 star review. I'd leave no stars for my frustration and this review BUT because the Dr's have always been incredible I felt it was just to at least leave a star per Dr we've seen in the past. We've been going to this office for years. I called to obtain an appointment for my son whose frames had snapped at the temple. This office fixed them a month or so ago and they snapped in the same exact spot. Not to mention it took many weeks to receive them back from being sent off? Or in-house repaired? Not sure. As it was time to have eye exams anyway, I decided to call and book an appt. I am deeply, deeply saddened that the office staff refused and were unwilling to find a compromise to our special needs. If a hospital can accommodate my special needs, I'm pretty certain an eye clinic can. Just saying. I expressed my disappointment and I was asked, So you want to cancel your appointment? Yes, absolutely I do. I'll find a new place that cares about every client and their needs. This office understood the urgency due to my son needing his vision and glasses and did nothing to attempt to find a workaround or accommodate in any manner. Sadly, as much as we enjoyed the Dr's and their care - the lack of care and lack of want or ability to see someone with a need and understanding the special requests were something that is a disability!!! is discriminatory and disappointing. It's hard enough to live every day feeling caged and judged for something you cannot help and being treated as if it's a choice is worse. However, I will say. This office and their choices prompted me to look for another office. The office that agreed to see me and accommodate our special needs turned out to be OUTSTANDING. So I guess my two star reviews is a thank you. Your lack of service was a blessing in disguise. I have found a new place that gives superior service and that is not a slight - they were amazing! As a brand new patient who has never called or had a visit with this new office - that speaks volumes. I could see making accommodations for long-time clients but they were caring, understanding, and took care of our urgency with compassion and quality care. Lesson to self and others: If one place won't assist you, perhaps a better place is waiting to accept you. To the Dr's at Generations - thank you for the years of service you did provide my family: you are wonderful and we loved you. We are sad to leave your business but we were left without a choice. Best wishes. read more

Dr. Ibanez and her team are amazing! If you are in need for an optometrist, Generations is the place to go. Dr. Ibanez was very kind to explain all the tests that were performed and I can tell her work is with passion. Came out with a great pair of prescription sunglasses to get ready for the summer sun read more

This place is a joke! They never answer the phone or return calls. I left several messages, it took 1 week for a call back and then calles for an appointment several messages left and has been over 2 weeks no call back. Go some where else! read more

Dr. I is great and so are her helpers. I learned something new about my eyes and got to see pictures of them! Also, they have so many different frames for kids. Usually at other places I don't have a lot to choose from! I got awesome glasses ! - Victoria - 9 yrs old The staff really is amazing. Dr. I took her time to properly explain things to me (the appointment was for myself and my daughter). I've been wearing glasses for years and she was the first optometrist to actually explain things thoroughly to me. The equipment is modern and the staff is super patient and kind. So many beautiful frame options and they don't push up sell options on you. Love it ! read more

I appreciate your response but now I can't help but feel insulted. I know my benefits. What was explained to me by your staff was not right. I don't care what's typical or atypical. Your staff should've given me the correct information regarding my insurance. Period. Do they just tell patients what's typical, or do they actually look it up? I understand that mistakes happen. But in this case, I was told TWICE (on two different occasions) that I only get lenses and frames once every other year.. when I actually get TWO PER YEAR. Maybe you should retrain your staff instead of insinuating that your patients are the ones who are wrong. PHOTO ADDED: Here is the proof since you are obviously questioning me. I got a call from your office manager saying that she'll go over with me what eyemed is telling her. I spoke with eyemed again today, and this is exactly what it should be telling her! I'm not going to go back and forth about this any more. It is unfortunate that you do not want to admit that your staff was wrong. It is also unfortunate because we really liked you, Dr. Ibanez. My son especially. read more

first and foremost this office does practice covid-19 safety rules gloves and masks are a priority social distancing is a must...Sometimes going to the eye doctor can be just a bit scary for some not for me having said that rest assured these experts are so kind courteous and very thorough in their eye exams discussing the issues that might have occurred are very professional and appreciated. I highly recommend read more

Was a little hesitant of making a appointment since i barely moved to the valley area but i can say that i Absolutely love this optometrist. The staff is very nice nd also is Doctor Ibanez. Highly recommend them. read more

Staff was super friendly and helpful, especially with explaining my insurance coverage. The doctor was awesome and very knowledgeable!

Great place and everyone is so helpful, knowledgeable, friendly and caring. We have been coming for years and the service continuous to be awesome. read more

I recently went into the office for a new pair of glasses and was amazed at all the different styles and brands they had, it took me a while to find the pair I liked, but with the help of Dr. Ibanez and Amelia I found a pair that I absolutely LOVE!! Friendly and very knowledgeable staff, I recommend this place to everyone! read more

Had a great experience here. After looking for a place that 1) took my insurance 2) had a full service location (exam and frames- because most places did one or the other, and some OTHER optometrists that offer both services in Turlock... are interesting individuals) I can say I'll be back. I found the entire staff to be friendly, helpful, and they even returned my phone call within an hour when I was following up on an order. Couldn't be more pleased. Thank you! read more

I love this place! Friendly people and outstanding service. They are very helpful with frame selection.

A few years ago, my coverage from my previous insurance plan ended and I realized I wanted to continue to go somewhere I felt safe and I trusted. I have worn glasses since I was in fifth grade and contacts since eighth. It is safe to say, I empathized with Scooby-Doo's Velma more than your average 90's kid would and have taken my eyes quite seriously. They are my only real physical weakness and with these sentiments, I would like to share my story with those folks who too rely on their glasses/contacts as their trusty steeds of world navigation. As you know, eyes are kind of important and our vision really is something we often take for granted. With that, I owe myself a lot more credit than I give and if you too think something is wrong, you very well might be right and your doubts should never be dismissed as paranoia. Now, I am a huge advocate for local businesses and this was something I was conscious of when I first began searching for a new optometrist. My previous practitioner told me I could go anywhere for a reasonably priced eye exam, but I still wanted to go to a more reassuring professional who would give me their time as she has all these years. Enter Generations Family Optometry, here was a new business with a cute story and really everything I sought in an eye doctor. When I walked in, they had the most adorable optometry related decor. Dr. Ibanez was sweet and had adorable eyeglass jewelry matching her role as my newfound optometrist. She took her time and I was relieved I was in good hands. This was going to be my new eye doctor for hopefully the rest of my life--generations to come if you will. SIKE Fast forward to this year, I call in because "switching to a new system" is a euphemism for, we have excuses for not communicating with our patients along with a few other "quirks". I notice my exam is much more brief. Once I get my glasses, Aurelia tells me she will adjust them only to come back saying they're unadjustable (if I read a previous bad review, I would have a better idea why). My contact prescription was marked down as void the same day it was dated--which my contact lenses merchant found disconcerting. Further, I was constantly invalidated over the phone with concerns about my updated glasses. Though I have never experienced being told it would take "two weeks to adjust" to my new prescription from any optometrist before, I comply. After all, these are the experts right? Headaches, double vision, trouble readjusting back to my contact lenses over three weeks later, and not having the heart to call only to be met again with, "it's expected" or "Oh, I think I know who you are, you're the one with a the strong prescription aren't you?" I decide I'm going to gather up my information and do some digging. I go to my old office, I get my old prescription, bring all the details, and I have them look at my new glasses. The technician was puzzled, "This is very weird. Everything is completely different and you should go back." Dear, I wish she knew what I had been through the last few weeks. I go back to Generations one last time, where I walk in, I say hello. I am met with Amelia lifting an index finger to shush me on call, before Aurelia walks up to me, asks me what she can help me with as Dr. Ibanez is standing two yards away moving boxes by the frames. I mention, I simply want a copy of all my records which I later receive after Dr. Ibanez nervously messes up twice before finally transcribing it onto the back of a sheet of paper. I leave with my goodbye met with silence and no eye contact. But, this story ends on a positive note. I show up in the waiting room of my old doctor. It's like the movies, "You!", she smiles, "Do you have your old insurance again?" If only, I had that reason to see her--my regular reason--why didn't I just pay out of pocket with her the first time? Sometimes, I'm just a dork. My old doctor checks my eyes, I leave her with a hug, and healthy tears well up in my astigmatic Velma eyes. I am happy to confirm, I will be getting glasses I can actually use again in the next week. Meanwhile, here I have a little baggie of lenses I have nothing to do with sans see through bullshit. I do not want my eyes checked again with another wonky prescription, I do not want to be dismissed as a psychopath, I do not want to be dehumanized, I do not want another letter sent to my home with the same history you repeat to me in person hand signed with your fears and insecurity as a new optometrist. I want you to listen to your patients and realize your staff can make mistakes as can you. It is sad because I really did like you, my siblings and friends would probably have come to you too, but they are worth more than subpar service. We are worth much more than the optometry memorabilia you use as sad propaganda to cloak your paltry modes of care. Perhaps, this is the kind of public vs. private forms of health care my professors analyze and I study as an undergraduate. read more

Everyone is always kind and genuine. The entire staff must love their job as it is evident in how they serve their customers. One never waits too long to be seen. I would highly recommend Dr. Ibañez to anyone considering a new Optometrist. I promise, you will not be disappointed. read more

I've been coming to Generations Family Optometry for years, and have always been impressed by their service, expertise, and friendliness. They are doing everything they can to ensure the safety of customers and their staff during COVID, and I just went in for my yearly check up and felt like I was in good hands the entire time. I will always recommend Generations Family Optometry! read more

My family and I all go to Dr. Ibanez. I love her honesty and calm way of explaining everything in details. From my four year old to me we all TRUST her and her staff to help us with all our needs. Dr. Ibanez is a gem. It's hard to find a doctor that is so companionate and precise. I can't say enough about her. She is the BEST. read more

Dr. Ibanez was very gentle and caring. She made my 5 yr old's first eye appointment a very pleasant one. She made him feel very comfortable. And he loved his prizes for being a good patient read more

Generations Family Optometry - Optometrists Near Me - Turlock, California

Dr. Joyce Ibañes was great. Very friendly, explained everything thoroughly, and was very professional. I was hesitant because I have always had the same Dr who recently retired but I was pleasantly surprised. The staff was friendlyand helpful. They have a good selection on frames and many styles to choose from as well. The only downside was the wait to get an appointment for me was over a month, so book early. I guess quality service books up fast. read more

I love going to Dr. Joyce. She is extremely helpful and friendly and goes out of her way to answer any questions. I feel like she really cares about my eye health. And the staff is so sweet here! Never an attitude from anyone. Not once! read more

I've been going here for a few years now and I'm not planning on changing anytime soon. The staff and dr are always welcoming and answer any questions I have. Super friendly and super helpful! read more

Dr. Bonander and Dr. Ibanez are wonderful!! I have seen Dr. Bonander for years and I hope to see Dr. Ibanez for years to come too!! Love their new building and their staff is very professional and friendly. read more

Dr. Joyce is fantastic! She has an awesome personality and is very detail oriented. The office and it's staff are very professional. I was really impressed! read more

This office is beautiful. As you walk in the staff greets you right away with a friendly smile. The assistant is very helpful and explains everything she is doing. Dr Ibanez she is just so nice and gentle. Everything I was expecting to hear, I heard, but she helped me understand more. Their lines of frames are gorgeous and not high priced, lots of options to go with. I highly recommended Dr Ibanez from Generations Family Optometry. Oh and cant wait to get my beautiful glasses. Thanks Dr Ibanez!!! read more

Thank you for the new glasses! Generations Family Optometry provides the best service! I love it there.

We have been taking my kids to dr Ibanez for years and they love it. They actually ask if it is time for their eye exam. Dr. Ibanez is not only an amazing Dr. But also a caring compassionate person who goes out of her way to help people and her patients. I'm so glad I know Dr. I And we will continue to go to her because we trust her. read more

Dr ibanez is friendly and knowledgable. The staff is friendly and goes out of its way to assist you. If you are looking for an optometrist this is the place to go. Great selection of glasses and a clean new office read more

Highly recommend this optometrist.Very friendly staff and the Dr is very sweet! Not only is the service one of a kind so is the wait time!! I will be recommending her to anyone in the area. read more

Dr. Ibanez is awesome! She went out of her way to make sure I was taken care of and I felt that I was in very good hands with her and her team. read more

Super disappointed!!! The front office customer service was poor to say the least. Had to listen to the receptionists personal phone call while I waited for my son who was having an eye exam. The lady who went over the insurance for the contacts and glasses was beyond clueless. She was obviously new and way over her head. The doctor which was good advised my son not wear contacts for a few days so I asked if I could pay to rush the glasses since he would need them so his eye irrational would get better. We used the same frames. Both lady's assured me that they would be sent to a local lab and be ready the following day. Which would've been Friday. I didn't receive a call to tell me that not only would the glasses be sent to Sacramento due to the way the lady used my insurance also that they wouldn't be back til mid week the following week. Wow zero communication!! I called Monday to get the receptionist to tell me the glasses went on not be ready til wed or Thursday. She wasn't apologetic instead she told me that she wasn't the one who helped me. I did finally get my sons glasses on Tuesday only 5 days later. Do your self a favor go somewhere they appreciate your business and treat you as such read more

I'm a big fan of Dr. Joyce. She did a very thorough exam and was easy to communicate with. I liked their office too, convenient location and very cute interior. Definitely recommend. read more