This gym is over priced and management is terrible. They have blocked my account simply because I no longer wanted to support their business after they were extremely rude to me and would not help me with my inquiries. read more

Gym is getting better and better, new equipment, good location, lots of parking. No complaints here.

There are better gyms for half the price. Don't get ripped off by these guys... once they have your credit card on file they will continue to charge you whatever they want without any warning or justification. They do not take any responsibility for anything billing related. The management is unprofessional at best and customer service is non existent... . Don't give them your business. read more

Zero stars. Old, broken equipment. Disgustingly dirty. Out-dated The staff tries their best but the owners are never there and leave it in the hands of a group of under experienced people that clearly have little to no customer service experience or knowledge of the industry. The women's only section is a joke; limited, broken equipment and very little space. The men that workout at genesis are generally misogynistic and rude. If you don't want to be ogled, treated like an idiot, inhale cheap cologne or have guys make extremely back-dated sexist comments while you're trying to train; find another gym. It has been getting progressively worse for a while now and I will never go there again. I'd be surprised if they stay open; it's the worst gym I've ever been to. read more

This is by far my favourite gym in North Vancouver. It is the best gym for powerlifting and bodybuilding with dumbbells going up to 205 pounds, and every machine that you would want in the world. This was an old golds gym so you know you will be getting an amazing fitness experience. read more

Best gym I've ever joined in terms of equipment options and space- worth the fees 100%

One of my favorite sections in Genesis Athletic Club is the boxing room. The class is a series of circuits, and you can do it with your own pace. There are different types of bags which is awesome. The instructor is a passionate coach who makes this place very welcoming. read more

This is the best gym in North Vancouver, by far, however that doesn't take much since they have no competition seeing that Steve Nash has a disgustingly low standard. The facility is 8/10 on cleanness, and the equipment is in an overall 7/10 shape for being close to 10 years old. All of the Plates are in excellent condition. I enjoy that everyone hear knows what they are doing, and for the most part there aren't a ton of kids. One negative is that after a year of attendance to this gym and seeing the owner every day he has still never talked to me doesn't initiate a smile or nod. Kind of a weird attitude and vibe as a server to get such un personalized and friendly service from the owner. I will continue to go to Genesis until a new facility opens on the shore. read more

Don't give Genesis Athletic Club your business. The management is unable to take any responsibility for their errors, and quite frankly won't even listen to you. The worst customer service, ever. Give another gym your business. Trust me. read more

I asked back in December that my membership be finished /terminated once my contract is up (January 2020) which was confirmed by the front desk workers. They still have been charging me every time since the. I've called and asked them to end my membership immediately and refund my membership fees because it is on my file to terminate my contract. They have yet to end my membership and are just taking money out of my account even after the fact of me calling several times and talking with someone every time I call who says they'll cancel and refund my membership fee. read more

At first I liked it but I realized the equipments were old, squeaking, pads are broken and foams coming out of them. I mentioned that to three of employees and they said they will email the owner which of course nothing happened AND I found out later that owner and his wife are there everyday to work out. I knew why I could not scan my card a few days after I complained, I was told it was EXPIRED! read more

Worst customer service possible. So I went to this place today with my friend, we both had groupons. The guy at the front desk had myself and my friend wait for the manager to come out. 30minutes later he pops out of his office only to tell us he isn't accepting these anymore because a nearby gym closed down and they are now "too busy," and their "paying" customers don't like how busy it is getting (because my friend and I are apparently not paying customers). He goes on to say he was accepting them up until a week ago, and both my friend and I stated that we purchased these 2 months ago so how can you give priority to these new people over us. He then goes on to say "oh well it's only $40, talk to groupon to get your money back, we don't make any money off these things anyways." Then he has the nerve to offer us this great "promotional" deal they have going on right now. Like wtf, how does this help that so called "too many people" issue? The manager is totally degrading, making both of us feel like trash. This place is nothing but bad business, don't waste your breathe supporting this garbage. read more

This place doesn't even deserve a star. I give them 1 year and they are closed. Most unprofessional staff. I feel like I'm in a SNL Skit. Equipment sucks, hasn't been updated in years. You would think they would be happy to have members in a hole like that. Instead, they berate and intimidate customers. I'll be looking forward to the day when a new gym opens up there. In the mean time, serious lifters need not apply. For what you pay, you can get much better elsewhere. read more

It's been a month, and I still haven't heard from them. My last email sent was as follows: Wade, To clarify, its your covert policies I'm unhappy about not your facility. As it happens, I'd always spoken highly of genesis. Here's your chance to keep it going! My hope in sharing was that other faithful customers wouldn't end up being forced down the path I was. It kinda really sucks having hard earned money taken for something you didn't know you could use. Maybe cashiers at the front can remind members of this when their membership is expiring. That would help! Or how about a phone call reminding members their membership is expiring, to see if they want to extend?? That would be real nice! If you're threatening to not extend a credit to me, fine, take my money and further prove my point. But can you at least demonstrate you understand my frustration with your policies? thanks, Amir read more

Horrible place to work out.. Really old machines.. No one cares to wipe anything and even the owners have told me it's a waste of.time to wipe stuff down. They refuse to listen or much care if you get a skin rash or worse.if.you like to sit in people's sweat this is the place for you. read more

After years of using this gym, I quit after new owners came in and raised the rates with short notice. When I reached out to speak with an owner over a month ago I received no contact. Extremely poor business decisions, I feel sorry for the awesome family that kept Genesis open for years. These people are ruining the name. read more

I am a long time North Shore resident and have witnessed the ups and downs of this gym over the years. This summer two members bought gym and have been upgrading it since their purchase. They have added tons of new equipment, repaired all the old stuff that the previous owners neglected, painted and are about the start renovations. I generally don't review places as I am busy with my own life, but the new owners Peter and Alicia deserve some credit for all their hard work and upgrades to the property. This gym is by far the largest and most well equipped on the North Shore. read more

This gym is amazing...I like this gym because there are different membership options that works for my flexible schedule. There is a woman's only area and good cardio equipment. All the members are friendly to each other and the bad apples to complain need to realize this is a business too.. Can't just go somewhere for cheap promo rate and expect the world! The front staff are always nice... only two main gyms in North Van Genesis and Fitness World & I def pick this place over fitness world! And bunch of rec centres Obviously you pay more money here than a rec centre people need to realize this isn't a rec centre and your paying for quality read more

This Club is about making money and not putting any money into the club. There is no sanitizing spray anywhere. The equipment is filthy. They charge you double your monthly fee once a year without telling you and calling it a "maintenance fee". The Spin bikes are old and last week a peddle fell off in the middle of class. The balls are all flat and dirty. There is hardly any 5lb weights. This gym is a huge mistake and the owners clearly don't care about their members. read more

The club itself is amazing. It's in a warehouse space behind Walmart hence the incredible amount of space for rows upon rows of machines. No lineups at all. I checked them out on a Monday in September, workday, at 6pm. Usually, this is the busiest time in other gyms but they had so many machines that it didn't matter. However, I wouldn't go. I ordered online for the "switch clubs + 1 free month" promotion. Went in and asked if they would credit time for the one month I have outstanding on my current membership with North Van Rec. He wouldn't let me even though their website said they would. It's just one month, about $20 worth (they have a $9.99 bi-weekly promo going on at the same time). So I let the issue go since it was only 1 month. He said if I switch, they'll put me on the $9.99 bi-weekly + $69.99 processing fee. I asked if I pay the full year up front, would I have to pay the fee. He said yes, it's part of the setup. Except on their website, it had said that $49.99 is the enrollment fee and $20 is to setup the bi-weekly automatic payments. $20 is very little money to me but I wasn't impressed by the dishonesty. I was prepared to switch over for a full year on the spot with full payment because my employer pays for it. It's just the dishonesty that turned me off. Sorry, Roy, next time, either remove the promo from your website or be honest about it. I asked so many people about the club and they all had great things to say about it. But if this is how you do business, I wish the best to your current members. read more