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John Braithwaite Community Centre

5.0 (1 review)
Open • 8:00 am - 4:00 pm

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Services - John Braithwaite Community Centre

Group fitness

Personal training

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great and Simple gym they have everything I want with lot of space and they keep it clean and the…read morepeople have less attitude then other gyms , I recommend it

On March 14, 2026, my wife and I, long-time members of Club 16 Trevor Linden Fitness since 2011 at…read morethe Coquitlam and North Burnaby locations, visited the North Vancouver branch on Lonsdale Street with a friend whose dog had passed away the night before. We thought a workout might help lift his spirits. Our memberships are on bi-weekly authorized payments from my MasterCard, which have been active for many years without issue. When we arrived at approximately 10:15 AM on the second floor, a staff member named Amir informed my wife that she could not enter because her membership had not been paid. I explained that both memberships are linked to my authorized credit card payments and have been for years. Amir then stated that there was a $21 late payment fee and that he could not do anything about it. Unfortunately, his approach was abrupt and lacked basic customer service. He did not offer any assistance or attempt to clarify the situation. As a result, the three of us were left standing at the entrance feeling embarrassed and humiliated in front of other members, and we decided to leave. I immediately contacted our home branch in North Burnaby. They confirmed that there was no issue with my account or payment method, and they also sent me a confirmation email verifying this. I then returned to the North Vancouver location to speak with the assistant manager, Sara. She was very understanding, took the matter seriously, and apologized for the incident. I sincerely appreciate her professionalism and her efforts to help address the situation. However, the experience itself was very disappointing. My wife and I, who hold Elite memberships, felt humiliated in front of others. As a medical professional, and with my wife holding a PhD, we expect to be treated with basic respect and professionalism. This was particularly upsetting given that our friend was already emotionally distressed after losing his dog. Our friend later told us that he will not return to this location, and my wife and I will also avoid the North Vancouver branch in the future. No matter how good the equipment or location is, customer service remains the most important aspect of any business. At our regular branch, the wall displays the message "No criticism, no judgment." Unfortunately, in this situation we felt judged and dismissed due to what ultimately appeared to be an internal system error. There is also a photo of Trevor Linden on the wall with promises to members, yet the experience we had did not reflect those values. I would strongly recommend additional customer service training for staff to ensure that situations like this are handled more professionally and respectfully in the future. Once again, I would like to thank Sara for her kind explanation and apology.

Anytime Fitness - Newly expanded space with dual cable crossover and additional cardio along the windows

Anytime Fitness

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This is no ordinary Anytime Fitness! I lived upstairs the building so naturally, I signed up. I…read moretake training quite seriously and was looking for a gym that was open 24 hours and had decent equipment, so this fit the bill perfectly. I came to this location for 2.5 years and loved it. Equipment was always clean, and if it was ever down, it was never down for over a week. Maintenance and cleanliness were top-notch were a gym. There were more than enough accessories such as foam rollers and workout bands, etc. as well. The staff are incredibly friendly and always greet you if you're in during their hours. There's always personal training available to you and my favorite part is that they're busy, but never ABSOLUTELY packed like other gyms have been. I've since walked into many, many Anytime Fitness locations and this one is by FAR the cleanest, best-run location I've ever seen. I would come back here in a heartbeat. I really can't complain about anything at this location! Even the clientele at this location is super respectful, which made my experience at the gym a lot more comfortable. The ONLY downfall is that it's a bit pricey, but this isn't exactly location-dependent; the entire chain charges $50~/month+.

trash management walked out a entrnace door one time no one told me about and now they terminated…read moremy gym members ship and charged me $280 i will be disputed stated that i feel it was unfair and said i may right a review which is totally within my right and they said i was threatening them -10 for management

John Braithwaite Community Centre - communitycenters - Updated June 2026

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