Lesson learned - I was in a pinch, and couldn't get in to my regular stylist, when I called Genesis 1 to make an appointment. When I arrived, I was pushed off to another stylist because the person I had my appt with continued to sweep up. Granted this was the first time I had ever been there, but I was a bit ticked. The stations are all along the walls with nothing dividing the space from one chair to another. I point this out because as a potential repeat client, my stylist didn't talk to me or engage in any conversation. She knew what I wanted done because I told the person when I made the appt. The entire time I was there, she chatted to other stylists, be them right next to her or across the salon, and some of the other clients when they passed by. After trying to find something to chat with her about at least 4 times, I quit trying - it was obvious I was just a head of hair she had to work on. She was very fast, so much so I was surprised when she said I was done. When I went to pay, she turned on the friendliness and made sure she gave me her card. To top off this visit, my hair got fried from the processing, which I'd never had happen before. When I called to speak with that stylist about how awful my hair felt - like burnt straw, and looked after shampooing - like a rat's nest and full of tangles and knots, she asked what shampoo I used. Because it's a very common brand that can be found everywhere, she blamed it and recommended I come in to purchase a shampoo from them, which is always expensive in my experience. I knew my hair was damaged way more than changing my shampoo could repair it. Now it's over 9 months later and I'm still trying to get my hair healthy again. read more
