I expect as a customer of the bank to be able to call the bank. Speak to someone about my issue and…read moreget it resolved. I don't expect to go through an automated system. Using different prompts for five minutes. Finally figure out what I have to do to try to speak to someone and then it rings three times and tells me we're too busy. Call back later. That's what I call. Piss poor customer service.

I don't know where to start, I can't believe I trusted this bank with my money on top of that they…read moreare the most disrespectful, degrading most attitude filled group of individuals I've met. I started banking here in November still don't have a card, waited last week on the phone for an 1hr and 15 minutes for Larry to get on phone treating me like a bother to wait to on. To talk to a new manager and for Leslie to seemed stress when nobody at this bank can help me with anything. They are rude, unprofessional, and gave chase a really bad name in my eyes. Can't wait to go somewhere where my business is appreciated!

I am proud to say, ever since this branch opened for business spring of 2010, I was one of their…read morefirst customers. I signed up with an account on grand opening day. Having said that, in the last four years I have seen many new faces as employees over here, but the ones who stand out the most were, Rose the manager, Laura the personal banker (who rose up the ranks from a cashier/teller), Andy and Tom. Pity, that they have all gone to pursue bigger and better dreams in life. But I wish them the very best that life has to offer. Overall, I will say, here from day one I have felt at home . From the moment they greet you to the time you leave, you are well taken care of. And you know also that your prized posesions and money is safe. Nowadays in 2015 and hopefully beyond.... We go to Taylor. She is friendly and smart. And she will remember who you are for that added personalization. Thank you Fifth Third for hiring and retaining awesome employees such as these. I am proud to call this branch my home ,and my only branch.

Never understand how a company can stay in business with customer care this poor. Needed to add my…read morename to my aging mothers account. Teller stated we need to see the banker...fine whatever, no problem. Wait for 45 minutes and so I asked the teller if there will be another banker available soon to which she replied "Nope!" Ok...I said thank you and we left. The banker was with customers at her desk and could see us, but I think after a half hour someone should come let us know about how long, or offer some water, or at the very least have some coffee in the lobby for heavens sake. Very disappointed. I took her (my mother) to the location in Ypsilanti on Whittaker Rd and they were over the top accommodating. What a difference.

remember when in 2011 your company was fined $335 million dollars for charging Black and Latino…read moreborrowers more for mortgages than White borrowers with the same exact credit, i was only 8 years old but im remembering it right now!

Quick and easy . No problems ever, they have always been friendly and kind. I would always go to…read morethis bank of america over any other bank of americas in the area .

Excellent customer service on the part of a reliable, friendly, and knowledgeable staff. High…read morehighly recommend this branch.

24/7 ATM that gives you higher bills thank $20's! I started using their services for past few…read moremonths and it's super easy to use. Also, the staff is extra friendly and willing to help.

Typical Rude service.. When a guest says that they can't hear you cause you're on a headset and you…read morekeep saying "how can I help you" and it keeps echoing get a clue.. get off the damn headset and pick up the phone to take care of you're guest needs. Time to get a new bank for my business. Poor service yet a again!! The little things in customer service is what matters most!!

******BUYER BEWARE**** Do NOT accept a cashiers check…read morepurchased from Chase Bank. They allow their customers to place a stop payment even if they truly owe the money for good or services bought/sold. What's the point in a Cashiers Check if it doesn't guarantee funds?!

Very friendly and accommodating staff! Helped me out at the last minute on a weekday. Warm and…read morewelcoming!

Terrible location I initially opened my account in Illinois…read moreand have also frequented at the location in Jackson, MI. This Ypsilanti location does not measure up to the standards set for me by the other locations. The bankers are not confident in their knowledge and do not provide good customer service. I recommend driving to another location.... I definitely will be.

The manager and staff at Community Financial We're very professional and courteous and set me up…read morewith a checking and savings account also approve me for a charge card which helped me re-establish my credit I had some issues getting things set up I stopped back by the branch and everything was resolved in a matter of minutes I would not even consider going to another financial institution

Horrible customer service and unethical business practices. If I can give them negative stars I…read morewould. Been banking with them for over 8 yrs (car loan, mortgages, etc) and in the last 2 yrs their customer service has gone down the tubes. Never follow up, can't answer simple questions and always defering you to someone else. No Accountability. Additionally, their loan department makes up their own rules without disclosing T&Cs to you as the customer. They make assumptions and jump to conclusions without actual facts. Plenty of other financial institutions out there to work with rather than deal with CFCU unethical business practices. Stay far away and look elsewhere for a true Credit Union.